Returning an Apple TV (UK)

Discussion in 'Apple TV and Home Theater' started by Kingley, Jul 13, 2009.

  1. macrumors newbie

    Joined:
    Jun 4, 2008
    #1
    Hi.

    I bought an apple tv yesterday, however I would like to return it.

    Do yo have to book a Genius appointment to make a return, or can you just turn up?

    Thanks!
     
  2. macrumors 6502a

    Joined:
    Aug 15, 2007
    #2
    You should be able to just walk in and do that just as long as you have all the original stuff and your receipt.
     
  3. thread starter macrumors newbie

    Joined:
    Jun 4, 2008
    #3
    Do younot have to book a Genius appointment so they can go off and test it?

    I've always ordered my Apple products online, until buying the Apple TV yesterday, and it was a nightmare finding someone in the store to help!
     
  4. thread starter macrumors newbie

    Joined:
    Jun 4, 2008
    #4
    Oops, I forgot to mention the vital point that it is opened, which probably changes things
     
  5. macrumors regular

    Joined:
    Mar 14, 2009
    #5
    Whered you buy it? there shouldnt be a problem as long as you have the reciept.
     
  6. macrumors 6502

    Joined:
    Jan 30, 2009
    Location:
    Huntingdon UK
    #6
    Why do you need to return it? Problems?

    I have had one for around 6 months and think that its great.

    Chris
     
  7. thread starter macrumors newbie

    Joined:
    Jun 4, 2008
    #7
    Bought it at the Birmingham store, but want to take it back to either Bluewater or Kingston.

    Want to take it back because I think my wireless network is struggling, I can't view HD trailers without it buffering for a good while, then once it starts, it gets through a bit, and stops with the little wheel going round and round for a few more minutes.

    Plus, the remote is absolutly awful!
     
  8. macrumors 6502

    Joined:
    Jan 30, 2009
    Location:
    Huntingdon UK
    #8
    ...certainly could not disagree with this - but if you have an iPhone or iTouch you can use that.

    Chris
     
  9. thread starter macrumors newbie

    Joined:
    Jun 4, 2008
    #9
    I have an iPhone, but to be honest, to control my TV, i don't particularly want to unlock my phone and load an ap...just to pause a video!
     
  10. macrumors 68000

    Joined:
    Aug 10, 2006
    #10
    I use the included remote for one-press functions (pause, play, ff, rw) and the iPhone Remote app for everything else. Works pretty well for me but YMMV. What don't you like about the remote specifically?
     
  11. macrumors 6502

    Joined:
    Oct 4, 2008
    #11
    It sounds like your problem is with your internet connection rather than your wifi - when I first got my aTV it played HD trailers fine over my G network. However, my ISP (entanet) had all sorts of problems in the winter and I got the problems you describe, even after getting a N router. Recently, though entanet have picked them selves back up and the speeds have gone back above 6 mbps and the HD trailers are streaming fine again.
     
  12. macrumors regular

    Joined:
    Mar 12, 2009
    #12
    So you've opened the box, taken everything out and had a play... and now you want to take it back because while your network is struggling and you don't want it any more...

    Err... Good luck with that.

    Although if your atv is faulty, it'll be no problem.
     
  13. macrumors member

    GedBlue

    Joined:
    May 23, 2009
    Location:
    Leeds, UK
    #13
    To be honest, as long as it's not broken or damaged, they'll probaby be ok to accept it back.

    Apple retail is renowned for great customer service, especially compared to other retail stores - the majority of which will give refunds if you have the receipt. I'd be surprised if they didn't give you a refund!
     

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