Returning Macbook Air with two issues - one covered and one not

Discussion in 'MacBook Air' started by gustav531, Dec 2, 2010.

  1. macrumors member

    Joined:
    Oct 22, 2010
    #1
    I accidently spilled some liquid on my Macbook Air. It didnt really cause any issues besides that the trackpad click is a little bit more sticky...
    I also have the annoying wobbling. The left foot is raised on most surfaces..

    What would happen if I would to return my MBA because of the wobbling.
    Would they notice the stickiness of the trackpad? And what would they do if they noticed??

    Help please!
     
  2. macrumors 65816

    Joined:
    May 7, 2009
    Location:
    Hamilton Island, Whitsundays, QLD Australia
    #2
    thoroughly clean the keyboard area - damp cloth and buff with soft dry cloth and go for your life - you should be fine.

    if they notice anything, just say that's how it's been from to get-go
     
  3. macrumors G5

    gnasher729

    Joined:
    Nov 25, 2005
    #3
    Consider this: The wobbling will be fixed by Apple, and the MBA will turn into a refurbished MBA. If nobody at Apple will spot the water damage, some poor sod will buy a refurbished MBA with water damage. I'd say major loss of Karma for the original poster. And I'd hope that Apple checks returned Macs very carefully, in which case they'd fix the wobbling and return the MBA to its original owner.
     
  4. macrumors 68030

    Joined:
    May 13, 2010
    #4
    With all due respect, what you are trying to do is really not fair to apple or other users who will be buying refurbished MBA in the future. Unless you get a dumb genius, they will most likely going to catch you for it. If the liquid was spilled, then it really avoids warranty.
     
  5. macrumors member

    Joined:
    Jun 26, 2009
    #5
    Water damage is one of the first things that the genius bar will check out.
     
  6. macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #6
    Liquid damage = no return.
     
  7. a2applegirl, Dec 2, 2010
    Last edited: Dec 2, 2010

    macrumors regular

    a2applegirl

    Joined:
    Jun 16, 2010
    #7
    A sticky track pad is a definite sign of water damage and it voids the warranty. Returning a self-damaged machine for a free replacement, only passes your problem onto another user who will end up with that damaged machine.

    You might get away with it, but again you might not if you have a capable genius at the genius bar. In any case I agree with the poster who said it is "bad karma" to dump your problem onto the buyer of your "refurbished" damaged mac.
     
  8. macrumors 68000

    wirelessmacuser

    Joined:
    Dec 20, 2009
    Location:
    Planet.Earth
    #8
    It's this line of thinking that ruins it for the rest of us.

    It results in higher prices.
    Less willingness to trust customers.
    Erosion of ethics.
    Extra expense to Apple.

    See the pattern?
     
  9. macrumors 68000

    BeyondtheTech

    Joined:
    Jun 20, 2007
    #9
    If I was a Genius at the bar and found the trackpad was sticky, I'd check your Safari browser history for some ******* links...
     
  10. macrumors regular

    Joined:
    Oct 23, 2010
    #10
    Agreed. The crazy thing is that someone posted thinking they'd get sympathy for trying to cheat a company with great customer service for something that wasn't a manufacturer defect. The suck part is that the machine should be replaced due to the wobbling.

    Honestly, I'd take it to a Genius and explain what happened with the trackpad, but show them the wobbling of the machine and see what they'll do. Since you'd have been honest about your mistake, they may swap it out due to the wobbling defect.

    I find if you're straight up with them and polite about it, they are so good at doing whatever they can for the customer.
     
  11. macrumors 65816

    Joined:
    Oct 8, 2007
    Location:
    CT
    #11
    what a post by OP.. be honest and tell the truth! its your fault..
     
  12. thread starter macrumors member

    Joined:
    Oct 22, 2010
    #12
    Well I still want my wobbling fixed. That is not something I caused. My concern is that I cant get that fixed because of a sticky trackpad.
     
  13. macrumors 68030

    Joined:
    May 13, 2010
    #13
    unbelievable...

    Go to apple store and try it, then. Let us know how it goes. Apple genius will see the water damage and they will try to say it was caused by water. You will be charged one way or the other. Good luck.
     
  14. macrumors regular

    Joined:
    Oct 23, 2010
    #14
    See my post above (#10). Be honest about both. Let them know what happened with the water but that the wobbling is a manufacturing defect. See what they say.
     
  15. thread starter macrumors member

    Joined:
    Oct 22, 2010
    #15
    Yeah I will! Thank you.
    Maybe they fix the stickiness too. Its probably just a matter of opening and cleaning the trackpad from underneath..
     
  16. macrumors 6502a

    Joined:
    Oct 29, 2008
    #16
    I would just go into the Apple store and ask them to fix the wobbling. If they catch you on the water damage, too bad. If not lucky for you. Exchanging it is a different matter however.
     
  17. macrumors regular

    potentpotable

    Joined:
    Oct 22, 2010
    Location:
    Toronto
    #17
    Isn't the wobbling completely unrelated to water damage? It's stupid for Apple to connect the two and refuse support, unless you were trying to claim a replacement.

    Teski's right:

     
  18. macrumors 65816

    Joined:
    May 7, 2009
    Location:
    Hamilton Island, Whitsundays, QLD Australia
    #18
    fuzzy logic :D
     
  19. macrumors 65816

    Joined:
    Oct 8, 2007
    Location:
    CT
    #19
    poor next owner... im sure you will escape with your trouble but apple will going to sell you MBA as refurbed...
     

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