Returning my iPhone to get a new iPhone ?

Discussion in 'iPhone' started by duhyes, Dec 27, 2012.

  1. macrumors member

    Joined:
    Dec 12, 2012
    #1
    Am i allowed to return my iphone 5 to get a new one?

    Am i allowed to return it in the next few months or years if i have scratches or scuff ?
     
  2. macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #2
    You've got 14days.
     
  3. thread starter macrumors member

    Joined:
    Dec 12, 2012
    #3
    14days only ??? wow thats not a good deal like iphone 5 get scratch easily my iphone 5 has already have a little scuff right out of the box

    and i think ur lying its not 14 days i check my serial number it says:

    Repairs and Service Coverage: Active
    Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.
    Estimated Expiration Date: 26 December 2013

    it says i can replace it
     
  4. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    After 14 days you can get warranty replacements with applecare. That's good for 1 year.
    You cant keep scratching it and bring it back and get a new one. They dont cover normal wear and tear. Even though it does scratch easy they dont let you keep exchanging it for that unless it came with those scratches from the factory.
     
  5. thread starter macrumors member

    Joined:
    Dec 12, 2012
    #5
    What do you mean after 14days? It says i have till december 26,2013?

    So basically i can only return it 1-2 times(for example)?


    What's the requirement for a exchange?(what type of damages)?
    Do they give u a new iphone or fix it?
     
  6. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #6
    14 days you can return it and get your money back.
    After that you have the remaining 1 year warranty.
    They dont repair physical or user damage unless you purchase applecare plus.
    Read up on it and learn what it covers, how, when, how much.
     
  7. macrumors member

    Joined:
    Sep 24, 2012
    #7
    If I'm not mistaken the employee that sold my iphone to me said I had 30 days return it. This was at an Apple store. Have the policies changed recently?
     
  8. macrumors 603

    ECUpirate44

    Joined:
    Mar 22, 2010
    Location:
    NC
    #8
    Pretty sure they changed the return policy for phones purchased during the holiday season. Normally iPhones are 14 days.
     
  9. macrumors member

    Joined:
    Jul 8, 2012
    #9
    You get some extra days for the Christmas period but normally its 14 days.

    You can't buy something use it for 6 months and take it back for a new one. I don't understand how your confused. This applies to everything in life.
     
  10. duhyes, Dec 27, 2012
    Last edited: Dec 27, 2012

    thread starter macrumors member

    Joined:
    Dec 12, 2012
    #10
    then what does the 1 year warranty do?

    I serach my serial number on the apple it says the support and service options

    Send in for Service
    Send your product to Apple and get it repaired or replaced.


    Also what is hardware repair like what is ''hardware''
     
  11. macrumors 603

    ECUpirate44

    Joined:
    Mar 22, 2010
    Location:
    NC
    #11
    It covers a hardware issue such as home button, faulty radios, etc. It does not cover cosmetic damage.
     
  12. thread starter macrumors member

    Joined:
    Dec 12, 2012
    #12
    whats hardware like the wifi issues or something like that?
     
  13. macrumors 603

    ECUpirate44

    Joined:
    Mar 22, 2010
    Location:
    NC
    #13
    Yep.
     
  14. macrumors 6502a

    iDuel

    Joined:
    Jul 20, 2011
    Location:
    Greece/USA
    #14
    It covers the device if it experiences issues due to the manufacturing process. Cosmetic issues such as scratches and scuffs are not covered unless you purchase the additional $99 AppleCare + warranty.
     
  15. macrumors member

    Joined:
    Sep 24, 2012
    #15
    The back of my receipt says that as an exception to their 14 day policy, iPhones can be returned 30 days after purchase. Same thing on the Apple website:

    For iPhone returns, you may return your undamaged iPhone with its included accessories within 30 days of purchase for a full refund.

    Not sure if that applies as well for an exchange that is not under Applecare
     
  16. thread starter macrumors member

    Joined:
    Dec 12, 2012
    #16
    Can i return my iphone and get a new iphone i just bought it yesterday and this iphone has a very little scuff on the bottom of the home button? will they accept it for a new iphone 5?


    what do i need to bring for it to return ? iphone 5 and the accessories ?

    if was scuffed out of the box a little one tho


    Do i go to bestbuy(were i bought the iphone) or apple? Do i bring the receipt?
     
  17. macrumors 6502a

    iDuel

    Joined:
    Jul 20, 2011
    Location:
    Greece/USA
    #17
    Sure. You just need to include the box and all of the original accessories that came with your phone and take it back to BestBuy. Don't forget your receipt.
     
  18. macrumors 601

    Joined:
    Mar 25, 2009
    Location:
    Lincoln, England
    #18
    Most iPhones will scuff with use anyway, so you might just swap it and then scuff it of your own accord in a week or two anyway.

    So long as the device works properly, who cares?
     
  19. syd430, Dec 27, 2012
    Last edited by a moderator: Dec 27, 2012

    Guest

    #19
    Yes. Apple will accept returns for iPhone 5's with scratches no-questions-asked, so long as you do so by 31 December 2019 (7 years remaining).

    Edit:

    Found the link regarding this policy.

    See here for more information:

    http://www.apple.com/policies/iphon...d-scuff-replacement-program-valid-until-2019/
     
  20. macrumors 68020

    Squilly

    Joined:
    Nov 17, 2012
    Location:
    PA
    #20
    Normal wear and tear isn't covered under warranty. Like someone else said, it's manufacturers defects. They won't replace it if you have a cracked screen or water damage, unless you get AppleCare+. If you got a scratch out of the box, then yes, they will let you return it for a new or refurbished one.
     
  21. Oui
    macrumors 6502

    Joined:
    Nov 9, 2012
    #21
    Return for iPhone is and always has been 30 days.
    Nothing is new about it and nothing has changed about it.
     
  22. macrumors 68020

    Squilly

    Joined:
    Nov 17, 2012
    Location:
    PA
    #22
    The iPhone 5 I got from Best Buy had scratches out of the box. Immediately took it back to Apple for a new one. It really is unacceptable for merchandise that's supposed to be brand new.
     
  23. thread starter macrumors member

    Joined:
    Dec 12, 2012
    #23
    did you went to apple or bestbuy?


    Cause i bought the iphone at bestbuy so which one do i go to?

    ----------

    I took off the screen protector that came with it(the one that covers everything) is that okay?
     
  24. macrumors 6502a

    iDuel

    Joined:
    Jul 20, 2011
    Location:
    Greece/USA
    #24
    BestBuy
     
  25. thread starter macrumors member

    Joined:
    Dec 12, 2012
    #25
    Is it 30 days or 14 days?


    Can i buy apple care anytime i want?
     

Share This Page