Roxio runaround with Popcorn 2 CD Key

Discussion in 'Mac Apps and Mac App Store' started by blodwyn, Apr 27, 2006.

  1. blodwyn macrumors 65816

    Joined:
    Jul 28, 2004
    Location:
    Portland, Oregon
    #1
    I am a Toast 7 user and ordered the Popcorn 2 upgrade. In the email from Digitalriver the space where the CD Key should be was blank and there were no follow up emails (checked my spam folder too). My Toast 7 key was not accepted by the Popcorn registration dialog, so I was stuck.

    Navigating the support site was a joke, you just end up in a circle. I tried to log a web incident but you have to enter a code which is supposedly displayed on the page - no code was on the page so I was SOL there too. Roxann had no information for this problem. Tried the live agent contact applet, guess what? - they were all offline. This was at 11am Pacific so definitely within the business day.

    Calling the support line numbers for sonic solutions and digital river ended up with the 2 groups directing me to call each other. Nobody had the ability to help me with a key so I've requested a refund. I'm sure if I called the $39 a call support line I would get some action, but I'm not about to spend another $39 to get a $29 piece of software going.

    Roxio - you get an 'F' for this one.
     
  2. steve_hill4 macrumors 68000

    steve_hill4

    Joined:
    May 15, 2005
    Location:
    NG9, England
    #2
    I think most people would be suspicious reading this, genuine or not. Since we shoudn't deal in posting serial numbers here, I suggest you search elsewhere for one.
     
  3. calebjohnston macrumors 68000

    calebjohnston

    Joined:
    Jan 24, 2006
    #3
    39 dollars a phone call? I can call columbia for less than that.
     
  4. blodwyn thread starter macrumors 65816

    Joined:
    Jul 28, 2004
    Location:
    Portland, Oregon
    #4
    Not sure I understand your post. I'm not looking for a serial number from this board. I was trying to get one from Roxio, with my order number in hand, and failed miserably. I was just venting my experience.
     
  5. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #5
    Stange, all my dealings with Digital River in the past have been positive.
     
  6. quigleybc macrumors 68030

    quigleybc

    Joined:
    Jun 17, 2005
    Location:
    Beautiful Vancouver British Columbia, Canada
    #6
    Ya that is bogus...you shouldn't have to go searching for a shady Serial when you paid for it.....

    i thought Roxio had good customer service...guess not..

    good luck...:eek:
     
  7. blodwyn thread starter macrumors 65816

    Joined:
    Jul 28, 2004
    Location:
    Portland, Oregon
    #7
    Finally got the CD key from Roxio

    Update:

    A helpful guy from Roxio finally sent me a key after I posted on their forum. It seems they are having some problems with missing CD Keys.
     
  8. Peace macrumors P6

    Peace

    Joined:
    Apr 1, 2005
    Location:
    Space--The ONLY Frontier
    #8

    Great!!

    They're still "missing" Universal Binaries for Toast though:mad:
     
  9. radiantm3 macrumors 65816

    radiantm3

    Joined:
    Oct 16, 2005
    Location:
    San Jose, CA
    #9
    Roxio's Support section on their website is horrible. I've had countless issues trying to get support for various issues. Their website is just a mess. I wouldn't blame Roxio directly, but they do need to do something about their support section of their site.

    On a related note, I purchased popcorn 2 as well and was very disappointed in the video to iPod conversions. The videos look horrible even at the highest compression settings. I haven't even bothered to contact support yet because I know what a hassle that is. I'm just hoping for a patch that will fix the issues, assuming everyone else will complain about the compression issues.
     
  10. TAV macrumors regular

    Joined:
    Feb 24, 2006
    #10
    Video to iPod? You did say "video" to iPod, right?

    iSquint.
     
  11. radiantm3 macrumors 65816

    radiantm3

    Joined:
    Oct 16, 2005
    Location:
    San Jose, CA
    #11
    I'm aware of iSquint. Great app. :) I'm just a sucker when it comes to apps. Especially when there's an upgrade discount. Just wanted to try it out and see if it was any better and apparently it wasn't.
     

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