this guy
he makes me laugh. Its like there was a joke but no one was joking. Going back to breaking bad marathon.
he makes me laugh. Its like there was a joke but no one was joking. Going back to breaking bad marathon.
Totally different experience here... no insurance... I soaked my iPhone 5 in the ocean... my fault... my responsibility. Called AT&T... they asked questions, told me about Apple's "out of warrantee" replacement program... Connected me directly to an Apple rep who then made arrangements to get me a replacement for $230. Half of he cost of a new phone replacement.
Until this point, I was looking at a full cost replacement with a new 2year contract for about $500... so... from my perspective... AT&T and Apple worked flawlessly and saved me $250. And... given I could go to an Apple store, I got the replacement that day.
This is what happens with no insurance.
The main reason I switched my phone and computer to Apple was their customer support. I have friends who have used iPhones and macs for a while and heard first hand just how good Apple's customer service is. I've now seen that myself & after my previous phone which was an S3, there's no way on Gods green earth I'd choose Samsung over Apple, I don't care if Samsung offered free lap dances for life with their devices.
You wonder if they thought they could convert Apple users by insulting them, or if they were just intimidating new customers to go/stay with Samsung.
You should probably have explained to them that if they bought insurance through their carrier, it's the carrier that handles the replacement, not Apple. If they bought AppleCare, then Apple takes care of it.
If they had done the same thing with a Samsung GS4, Samsung would have told them to get lost, just like Apple did.
Apple should never be involved with a claim involving a monthly-warranty company, and vice-versa, so how the heck is there a situation where "neither take responsibility"?
Totally different experience here... no insurance... I soaked my iPhone 5 in the ocean... my fault... my responsibility. Called AT&T... they asked questions, told me about Apple's "out of warrantee" replacement program... Connected me directly to an Apple rep who then made arrangements to get me a replacement for $230. Half of he cost of a new phone replacement.
Until this point, I was looking at a full cost replacement with a new 2year contract for about $500... so... from my perspective... AT&T and Apple worked flawlessly and saved me $250. And... given I could go to an Apple store, I got the replacement that day.
This is what happens with no insurance.
At this point the only thing keeping me from switching phones, is that I'd lose the ability to mirror my iTunes and iPhoto libraries. But even then there are bugs in iOS iTunes that haven't been fixed in years.
Same thing happend to my brother. He knocked a bottle of coke over his iPhone, no insurance and the phone was out of warranty. Apple replaced it for £120.
Apple's customer service is world class and there is no other company that comes close (same sung is far far behind).
I don't think it's surprising at all. In fact, it would be odd to see MORE than 2 companies that could meaningfully differentiate themselves in a significant fashion. Look at AT&T vs. Verizon, VISA vs. MasterCard, Windows vs. OS X, or even Democrat vs. Republican. Sure, there's Sprint and Discover and Linux and the Green Party, but they're all either struggling for relevance or happily serving a niche.
What this boils down to is an accessible story. People want something to get behind, they want friends to do it with, and they want to feel validated. So you get duopolies.
http://en.wikipedia.org/wiki/Duopoly
The only thing that they didn't mention was that the ad sucked and IMO didn't really help Samsung at all
...Earlier this month, a survey from the American Customer Satisfaction Index (ACSI) ranked Samsung's Galaxy S III and Galaxy Note II phones ahead of Apple's iPhone 5 in customer satisfaction.
I find it amusing how samsung knocks the company from which 90% of their "ideas" come from...
Most likely they were making fun of Apple and not Apple making fun of PC. You know it is a sin to bad mouth Apple in any way.I thought the commercials were brilliant, funny and witty. And I live in the apple ecosystem. Why did you think the ads sucked?
Are we thinking of the same MR? If anything, people who objected to it would get a "warning" for calling them out on it. I speak from experience. This place has become a haven for paid shills promoting Android.Bingo. If Samsung Executive Arno Lenior had used language like that in MR discussions, he would have earned a time-out from the moderators.
All the same sung ads have done for me is turned me off from buying anything made by them (this includes buying for my IT department). It's one thing to make fun of a brand and another to make fun of its users.
Yes Samsung make some very impressive phones, but, They just flood their devices with endless gimmicks that hardly ever stick around. People keep bashing Apple for not keeping up with Samsung on the new features front. Well, for me Apple already have a great product in the iPhone and if it ain't broke don't fix it.
Customer service, no one can even touch them lol. I have gone into an apple store, walk out with a new phone.
It's sad but negative ads do work.
Got any statistics to back that up other than your opinion?
Am I the only one around here with an unbias opinion of all phones? lol The Galaxy s4 is an incredible device, as is the HTC One. Apple has some huge ground to make up, and the name "Apple" isnt going to cut it anymore.