Scandal at Mac support

Discussion in 'Hardware Rumors' started by Romain, Feb 13, 2002.

  1. Romain macrumors member

    Joined:
    Oct 17, 2001
    #1
    I'm currently really pissed at Apple.
    I love their computer, they are great, but there Customer service SUCKS hard!

    I bought some RAM form a third party reseller, and was more than happy to run 9.1.
    However because of my work I had to upgrade to OS 9.2, and then OS X, in order o beta test some new software. All worked fine for few days, and then no more RAM. My 256MB were not compatible any more.
    After doing some research I find out that by upgrading to 9.2, my firmware upgraded to a newer version. This new firmware disable third party RAM (Where was the warning!?!?!).
    I call technical support and they tell me reformat your hard drive, to all Zero and install 9.1 - All will be fine.
    So far I understand, they want people to use new RAM with OS X, fine!
    I reinstall OS 9.1 after reformatting my hard drive as they ask me to do, and still no RAM. I open the firmware, and see it's the new version.
    I call tech support back, and then they tell me you can't downgrade firmware.
    So because of Apple policy I lost the ability to use the third party RAM I bought and worked great before I run a Apple upgrade (virus), which didn't mention the fact it would disable third party ram, and would not allow downgradability.
    I then talk to customer service, and they told it was to bad for me, and I should of bought Apple RAM. I ask to talk to the manager but he never called me back!
    This is a scandal, and Apple should either send me some RAM, or replace my processor with the manufactory firmware in it!!
     
  2. samy85114 macrumors regular

    Joined:
    Dec 20, 2001
    #2
    this is surprising..

    I've bought some RAM last years to put it in my PowerMac, that was a IBM-made Ram i guess... then, when os 9.2 had been released, i upgraded my mac with that system... and as far as i know, i have no problem at all till now. ANyway, I guess IBM ram is compatible with Mac computer... what knid of memory did you buy? what company? I was told they should be all compatible!
     
  3. mac15 macrumors 68040

    mac15

    Joined:
    Dec 29, 2001
    Location:
    Sydney
  4. Romain thread starter macrumors member

    Joined:
    Oct 17, 2001
    #4
    I'm pissed at Apple, because they purposely created a Firmware that would disable third party RAM, and then you can’t downgrade your firmware to go back when your 50$ of RAM worked.
    The RAM was working great before the Firmware was install.
    I finally talk to the customer service manager, and he said that it was regrettable, and apple was responsible.

    Isn't Microsoft in court for that!?
     
  5. Durandal7 macrumors 68040

    Joined:
    Feb 24, 2001
  6. Jookbox macrumors 6502

    Joined:
    Jan 19, 2002
    #6
    that's not the point. personally i think only an idiot would pay all that money for apple RAM (although now it's way cheaper). the point was, the firmware disabled his 3rd party RAM on purpose.

    i think apple is a cool company, but people go to unusual lengths to defend it.
     

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