Scratch on new MacBook Air Screen?

Discussion in 'MacBook Air' started by jadAce, Sep 6, 2013.

  1. jadAce, Sep 6, 2013
    Last edited: Sep 6, 2013

    jadAce
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    jadAce

    Joined:
    Aug 10, 2013
    #1
    Hello everyone,

    Bought a new MacBook Air (Haswell), and have been using it for the past week or so. It stays on the desk, and no accessories are used. I opened it up today, however, and noticed a ~1cm long "scratch" on the screen, along with a few other small "specks", all of which are non-removable. They are not really visible when I am looking at the MBA straight on, but are kind of white/silver colored when I look at the screen from the side.

    My question is, has anyone had this problem? The MBA is still within return time; should I return this and get a new one? I realize this may be a small issue to obsess over, but I just wanted to make sure I am not doing anything wrong (having just switched to Macs).

    Also, if I choose to keep it, are scratches on the screen kind of inevitable? Would something like iKlear keep the screen to an acceptable quality?
     
  2. DesignerOnMac
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    DesignerOnMac

    Joined:
    Jul 23, 2007
    #2
    If the scratches bother you return it. My MBA is 2.5 months old with no scratches on the screen. To prevent scratches and to clean my screen also, I use a cover for the keyboard from RADTECH. Like it a lot!
     
  3. jadAce
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    thread starter macrumors regular

    jadAce

    Joined:
    Aug 10, 2013
    #3
    Thanks DesignerOnMac!

    Just before I seriously decided to return it, I decided to pull out an iKlear microfiber cloth and try using it. The screen now looks as clean/good as when I first opened the MacBook Air after taking it out of the box. No scratches or other marks on the screen now. Works very nicely.
     
  4. evorc
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    evorc

    Joined:
    Aug 24, 2011
    #4
    Well there you go. Maybe you didn't have permanent scratches in the first place. After owning an MBA for 3 years no scratches. Only clean it with those soft cloth type.
     
  5. Mrbobb
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    macrumors 601

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    Aug 27, 2012
    #5
    And at first you pronounced them un-removable?

    Depending how precisely your Air is made, there maybe an air gap/not between screen and keyboard. IF touching, expect keyboard's dirt to stick to screen and you on a regular cleaning task. Don't over do, u wear out the screen! ;)
     
  6. jadAce
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    jadAce

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    Aug 10, 2013
    #6
    You see, I tried using another microfiber cloth quite a few times, but they weren't coming off - that's why I called them un-removable. Also, they were discoloring the screen in a strange way, so I thought they would be permanent.

    Afterwords, it took some "rubbing" from the iKlear microfiber cloth (with a little additional pressure), and they came off gradually.

    I'll definitely clean it regularly from this point onwards!
     
  7. AXs
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    AXs

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    Sep 7, 2009
    #7
    I personally wouldn't keep something that came with a scratched screen out of the box.
    I paid $1,500 for a laptop - I made sure everything was fine before I settled on it. Including having a Samsung SSD and Samsung Screen.

    Each to his own, but when I buy something I want - I want it to be exactly what I want. Lucky I got a near-perfect enough system off the bat.
     
  8. HarryWarden
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    macrumors 6502a

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    Oct 27, 2012
    #8
    How does one know if they got a Samsung screen? Edit: Nevermind. Found it elsewhere on MR. Turns out, I have a Samsung screen too.
     
  9. ritmomundo
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    ritmomundo

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    Jan 12, 2011
    Location:
    Los Angeles, CA
    #9
    Only because its an Apple. :rolleyes::cool:
     
  10. AXs
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    AXs

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    Sep 7, 2009
    #10
    Doesn't matter what premium brand it is - LV, Rolex, Mercedes...Apple isn't even one of the top premium brands of the world.

    Now, if I'm buying a functional product, it's a different story.
     
  11. ritmomundo
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    ritmomundo

    Joined:
    Jan 12, 2011
    Location:
    Los Angeles, CA
    #11
    Not sure what you mean by the last sentence there, but all I meant to say is that Apple computers are the only ones people go to extreme lengths for "perfect" machines, even compared to a similarly priced (or more expensive in many cases) Sony/IBM/etc.
     
  12. AXs
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    AXs

    Joined:
    Sep 7, 2009
    #12
    I agree.
    By the way here's a good definition of functional product which is really simplified:

    http://wiki.answers.com/Q/Difference_between_functional_and_innovative_products

    Apple is slowly moving down in scale between the innovative|functional balance, whereas the others - Sony etc are moving up. I think that's why Apple is valued more - collective goodwill over years of establishment.
     
  13. johnjey
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    macrumors regular

    Joined:
    Jun 17, 2013
    #13
    Angry with Apple Customer Service

    I own a 2013 11' Air and spent 1700$+ to buy it off and it has a 2.5 cm scratch on its screen and Apple Genius Bar declined it on my face to cover it under warranty and give me a free $400 screen replacement under my 1 year Apple Warranty....this is very disgusting as just like you all, i have been spending crazy amount of $ on all apple devices (i own'em all every year).

    They just declared this scratch as a customer accident and not something that Apple caused in the 1st place !

    What are my last options?
     

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