Scuffed iPhone Question

Discussion in 'iPhone' started by applefanboy5, Dec 24, 2012.

  1. macrumors member

    Joined:
    Sep 30, 2012
    #1
    If i first had a black iPhone 5 and then i exchanged it for a white one hoping it wouldn't be scratched out of the box what options do i have left? I already exchanged from Verizon and they have a one return/exchange policy. Will apple help me replace for a new device if i explain to them my problem?
     
  2. SnowLeopard OSX, Dec 24, 2012
    Last edited: Dec 25, 2012

    macrumors 6502a

    SnowLeopard OSX

    Joined:
    Dec 5, 2012
    Location:
    Huntington Beach, California
    #2
    If you didn't purchase the phone from Apple, I don't think they will exchange it.
     
  3. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #3
    No Apple will not let you exchange for a new device.
     
  4. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    No matter where you bought your iphone its still covered by Apples 1 year applecare warranty.
    And yes you can bring it to them and have it replaced if they approve it for cosmetic defects.
     
  5. macrumors 68040

    F123D

    #5
    If you swap it out at apple, you'll probably get one in a white box and most likely its a reconditioned phone.
     
  6. macrumors newbie

    Joined:
    Sep 23, 2009
    #6
    Anyone know the difference between the black and the silver color process? Is the black iphone having extra paint on top of the silver aluminum?
    So since white iphone doesn't have that extra black paint, it is less likely that the paint would come off?
     
  7. Insulin Junkie, Dec 25, 2012
    Last edited: Dec 25, 2012

    macrumors 65816

    Insulin Junkie

    Joined:
    May 5, 2008
    Location:
    Mainland Europe
    #7
    It's anodized, meaning the back is fairly scratch resistant on both models. It's the edges of the phone by the screen that chip and scuff easily, and you'll see the silver color coming through on the black version. Both the back and the screen are fairly scratch-proof.
     
  8. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #8
    Yes Apple will swap it out for a refurbished. Sounds like OP is wanting a brand new device.
     
  9. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #9
    They all want a brand new one.
    99% of them cant tell the difference anyway:D
     
  10. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #10
    Lol yup! If they want new just return if they are in the return window and buy a new one.
     

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