Sent an email to Steve Jobs and got a reply...

Discussion in 'Apple, Inc and Tech Industry' started by seanf, Oct 11, 2006.

  1. seanf macrumors 6502

    Joined:
    Aug 8, 2006
    Location:
    UK
    #1
    ...but not from Steve!

    I had an issue which was being bounced around Apple Customer Services and Applecare without resolution, so I sent an email to sjobs@apple.com detailing my exact issue and the problems I was experiencing with the ordinary support channels. I sent this Friday night and received an email on Monday saying Apple had been trying to contact me and left a number for me to get back to them. The person I spoke to was extremely helpful and said Steve had forwarded my email onto him to follow up!

    My issue is now resolved and I have received some compensation from them for my troubles (this was offered by them and not asked for by me). It's nice to know that a company will take action to quickly resolve customer complaints.

    Sean :)
     
  2. Chundles macrumors G4

    Chundles

    Joined:
    Jul 4, 2005
    #2
    Sweeet!!

    Great story. Nice to know good things still happen.
     
  3. MacBoobsPro macrumors 603

    MacBoobsPro

    Joined:
    Jan 10, 2006
    #3
    How many people are going to rape this address now to get problems solved :rolleyes:
     
  4. Chundles macrumors G4

    Chundles

    Joined:
    Jul 4, 2005
    #4
    It's not exactly private. You can find it pretty easily.
     
  5. seanf thread starter macrumors 6502

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    Aug 8, 2006
    Location:
    UK
    #5
    Probably about the same number of people who've seen that this address has been on this site for the last couple of years :rolleyes:

    Sean :)
     
  6. MacBoobsPro macrumors 603

    MacBoobsPro

    Joined:
    Jan 10, 2006
    #6
    Didnt know that! :eek: I might try it if my MB G5 issue is not solved in another post at MR. :D

    EDIT: No I dont have a G5 MacBook. I mean I have an issue between my G5 and MB. :D
     
  7. Foggy macrumors 6502a

    Joined:
    Jul 4, 2006
    Location:
    London, UK
    #7
    I just sent him an emailing telling him to release C2D MBP's before I kick him in the nuts.

    (OK, I didnt really, if I cant be arsed to drive to sheffield to smack someone round the head I really cant be arsed to go to the US to kick someone in the nuts)
     
  8. AdeFowler macrumors 68020

    AdeFowler

    Joined:
    Aug 27, 2004
    Location:
    England
    #8
    So if the address has been widely known for the last couple of years, and more so now, are we really to believe that Steve sits and reads every email? It's a lovely thought but surely even he needs to sleep!

    Anyhow, it's now in my address book ;)
     
  9. mdntcallr macrumors 65816

    mdntcallr

    Joined:
    Aug 1, 2000
    Location:
    Los Angeles, CA
    #9
    does it really matter if he doesnt read them personally, and if he has an assistant do it? The assistant would do everything in a way that would be Steve's liking.

    so... see the results here. Very glad you got a positive response.

    For me, most successful companies are reactive to customers negative opinions when properly made to their attention nicely.
     
  10. Warbrain macrumors 603

    Warbrain

    Joined:
    Jun 28, 2004
    Location:
    Chicago, IL
    #10
    God, give it time. Patience is a virtue. I remember the days that Apple wouldn't update processors as fast as they do now and no one complained about the wait.
     
  11. Foggy macrumors 6502a

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    Jul 4, 2006
    Location:
    London, UK
    #11
    I was only playing :rolleyes:
     
  12. iGary Guest

    iGary

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    Location:
    Randy's House
    #12
    I assumed you signed the agreement that said you are to keep your mouth shut about the whole affair?
     
  13. seanf thread starter macrumors 6502

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    Aug 8, 2006
    Location:
    UK
    #13
    Nope, they were very open with me and very apologetic for the experience.

    Sean :)
     
  14. iGary Guest

    iGary

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    May 26, 2004
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    Randy's House
    #14
    That's interesting. I had a similar situation and has to sign an agreement not to talk about the "compensationi" I received.
     
  15. Chundles macrumors G4

    Chundles

    Joined:
    Jul 4, 2005
    #15
    You mean your Quad G5? That's it isn't it? The Quad G5 they gave you? iGary? Was it the Quad? It's the Quad right?


    Yeah, it's the Quad. Plus the RAM, and the video card.... and that photo of Steve at the beach.
     
  16. iGary Guest

    iGary

    Joined:
    May 26, 2004
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    Randy's House
    #16
    I know where you live.
     
  17. dornoforpyros macrumors 68040

    dornoforpyros

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    Location:
    Calgary, AB
    #17
    haha too funny
     
  18. Chundles macrumors G4

    Chundles

    Joined:
    Jul 4, 2005
    #18
    Who do you think took the photo? :D
     
  19. dmw007 macrumors G4

    dmw007

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    May 26, 2005
    Location:
    Working for MI-6
    #19
    Very nice seanf, I am glad that they helped correct your situation. :)
     

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