Severity of damage required for AppleCare+ replacement?

Discussion in 'iPhone' started by robots3humans0, Feb 26, 2013.

  1. macrumors 6502

    Sep 22, 2009
    London, Ontario
    How badly does an iPhone need to be damaged before it can be replaced through AppleCare+? I just dropped my iPhone 5 last night and theres a crack in the glass in the upper left corner. Everything works just fine so the phone hasn't "failed" as per their terms and conditions, but I'm just curious if they'll replace it anyways. I'd be fine with a replacement screen but if I have to pay for that I may as well just use my one replacement for $50 then pay any amount to replace the screen alone.

    Any experiences with non-"failing" devices being replaced?
  2. macrumors member

    Oct 19, 2012
    Yeah they will replace for a small fee. But why waste one of your replacements on a small cracked screen? If you can live with it use it, or you can just replace it.
  3. macrumors 6502a


    Mar 2, 2010
    San Diego, CA
    Yeah, they'll replace it with hundreds of refurbished ones they have in the back on the spot. You're phone will likely be fixed and be someone else's refurbished phone. And the cycle continues....
  4. thread starter macrumors 6502

    Sep 22, 2009
    London, Ontario
    There are chips at each end of the crack where a piece of glass is missing. I'm a little afraid it'll get worse. And yeah, I don't want to live with it aha :eek:

    Alright then. Off to the Apple store I go.
  5. macrumors 6502a


    Jan 30, 2009
    While I agree with others a small crack is something that can be lived with, if pieces of glass are coming off the phone regardless of how small that is cause for concern. I would get it replaced.
  6. thread starter macrumors 6502

    Sep 22, 2009
    London, Ontario
    Yeah, I think i agree with you. Maybe they'll be nice and just replace it without charge :p. Not likely, but one can hope.
  7. macrumors 6502a

    Dec 30, 2012
    Just run it over first with your car.
  8. macrumors 6502

    Jan 1, 2013
    That would make a cool YouTube video, and you would make some cash if you put ads on it.
  9. macrumors 68030

    Oct 21, 2012
    They can replace the screen - you won't need an entire new phone.
  10. macrumors 68020


    Jan 2, 2011
    Much easier and quicker for the apple store to replace the phone. Plus a screen replacement costs more or around the the same amount (depending on which country). The OP also has AppleCare+ so it would be wayyyyy quicker, easier and cheaper to just get a replacement for $50.
  11. macrumors 601

    Feb 9, 2011
    Terms are online for you to refer to:

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