Just wanted to relay my experience on having our local Apple Store replacing a screen on my wife's phone. I had read several posts that Apple would, as a one time courtesy, replace a broken screen. Reading these comments we made an appt at the Genius Bar....they looked up the purchase date of the phone and said it was out of warranty so, $199 to replace. Obviously she dropped the phone which caused the damage but I have to admit that although the iPhone 4 design is nice to look it is not practical in use. We left with much disappointment. Our family is not a casual Apple user - we own two current iPods, two iPhones, two MBPs, an iPad 2, a MacMini and the current AppleTV.