Should I attempt to exchange?

Discussion in 'Buying Tips and Advice' started by JurgenWigg, Jul 25, 2006.

  1. JurgenWigg macrumors 6502

    JurgenWigg

    Joined:
    May 20, 2006
    Location:
    Delaware
    #1
    Hey guys, i recently got a black macbook from the apple store in Delaware (I live in MA, but going to college in DE this fall) when I was there for orientation. Everything was going fine, but now I'm noticing a lot of things going wrong...

    -It has some sort of film peeling off of the lower right corner

    -The case at the top (near the isight) isn't secure/bulges a bit

    -It has "the moo" at 67 degrees C

    -and "the whine" coming from the left side, where the power cord goes (it's louder with the cord in, and non-existant when photobooth is running, and kind of faulters when some other programs come on).

    -While I'm at it, the down arrow key isn't the best, either

    Given this, do you think that they'd just tell me it's "within specs" or normal or whatever or would they exchange my MB for a new one?

    Is there anything much worse I should be afraid of if I exchange it? Can it just be repaired or anything? Advice? Comments?

    EDIT: I just noticed that the sides are bulging a bit as well... :(
     
  2. REDSRT4 macrumors regular

    Joined:
    Jul 20, 2006
    #2
    if it is still under return policy i would return it for a new one!
     
  3. JurgenWigg thread starter macrumors 6502

    JurgenWigg

    Joined:
    May 20, 2006
    Location:
    Delaware
    #3
    I assume I'd have to be back at the Delaware store in order to do that
     
  4. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #4
    You should be able to service/exchange it at any Apple store. Still have the receipt? Any stores closer then Delaware?
     
  5. Kardashian macrumors 68020

    Kardashian

    Joined:
    Sep 4, 2005
    Location:
    Britain.
    #5
    Definate grounds for a return. Do it, do it, Dooooo it! :)
     
  6. CrEsTo macrumors 6502

    CrEsTo

    Joined:
    Jun 23, 2006
    Location:
    Australia
    #6
    Sure! It's a 2K machine it MUST work perfect.
     
  7. moot macrumors regular

    Joined:
    Jun 30, 2004
    Location:
    in the great Asian wonderland
    #7
    Well, what are you going to loose by trying for a return. Give it a go, you never know.:)
     
  8. macdaddy121 macrumors 6502a

    Joined:
    Jan 8, 2003
    Location:
    Georgia
    #8
    Tell them it's defected. You paid for a machine that will work and work with out buldging and mooing (really is like a cow). They better fix or exchange that.
     
  9. Hytower77 macrumors regular

    Hytower77

    Joined:
    Nov 9, 2005
    Location:
    Some random place outside of Fort Worth, TX
    #9
    Yes...tell them it left for Mexico with some contraband. :p
     
  10. QCassidy352 macrumors G3

    QCassidy352

    Joined:
    Mar 20, 2003
    Location:
    Bay Area
    #10
    YES, exchange it. The peeling and bulging is not at all normal. The whining and mooing, unfortunately, are to be expected.
     
  11. JurgenWigg thread starter macrumors 6502

    JurgenWigg

    Joined:
    May 20, 2006
    Location:
    Delaware
    #11
    The only thing I'm afraid of would be getting one WORSE than this one is, but then I guess it'd just be a long chain of exchanges, so I guess I'll be heading out to Chestnut Hill.

    So I've never done this before - how should I go about doing it?
     
  12. bigrell486 macrumors 6502

    bigrell486

    Joined:
    Jul 10, 2006
    Location:
    Home
    #12
    Well Apple will replace your Macbook just because it whines.:eek: They just annouced it. :D
     
  13. JurgenWigg thread starter macrumors 6502

    JurgenWigg

    Joined:
    May 20, 2006
    Location:
    Delaware
    #13
    Hooray! Do you have a link to the article/statement?
     
  14. bigrell486 macrumors 6502

    bigrell486

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    #14
  15. tedrjr03 macrumors regular

    tedrjr03

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    Feb 9, 2006
  16. JurgenWigg thread starter macrumors 6502

    JurgenWigg

    Joined:
    May 20, 2006
    Location:
    Delaware
    #16
  17. bigrell486 macrumors 6502

    bigrell486

    Joined:
    Jul 10, 2006
    Location:
    Home
    #17
    Sorry :(

    I forgot you said you have Black Macbook. But look at it this way, if they are fixing MBPs its only a matter of time before they begin to fix the MBs :cool:
     
  18. JurgenWigg thread starter macrumors 6502

    JurgenWigg

    Joined:
    May 20, 2006
    Location:
    Delaware
    #18
    The bulges aren't as bad as some pics online, it's more noticible motion when i press on it. Is the rest of it grounds for an exchange, and do i need original packaging?
     

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