Shuffle recognization problems

Discussion in 'iPod' started by TheMasin9, Dec 26, 2005.

  1. macrumors 6502a

    TheMasin9

    Joined:
    Dec 22, 2004
    Location:
    Huber Heights, OH
    #1
    i have a friend who just got an ipod shuffle, and it hasnt been treating her well. im pretty sure she has a dell box and she has the latest verseion of itunes on the machine. she has tried plugging the shuffle in every usb port and uninstalling reinstalling itunes. No dice, any ideas out there.
     
  2. Moderator

    840quadra

    Staff Member

    Joined:
    Feb 1, 2005
    Location:
    Land of 10,000 Lakes
    #2
    The issue sounds like something more in the realm of windows as opposed to the Shuffle / iTunes. Does the Shuffle show up in Device Manager, or in the "Safely remove / eject Hardware" on the taskbar when it is connected?

    It may be a good idea to check for this.
     
  3. macrumors newbie

    Joined:
    Jan 30, 2006
    Location:
    New York
    #3
    Shuffle recognization problems

    I have a Dell also with XP sp2 and My Shuffle has the same problems.

    My Shuffle appears in the "Safely remove / eject Hardware" but the install never see's it. I disabled the Norton Anti-Virus and Un-installed and re-installed about 20 times with the same results. I went to an apple store and they tested the shuffle and it's okay and they updated the software in it.

    I have a USB 2.0 PCI adapter with a belkin 7-port USB hub. I tried all USB ports and all the ports work with other devices.

    Any other Idea's?

    Thanks.
     
  4. macrumors 65816

    frankblundt

    Joined:
    Sep 19, 2005
    Location:
    South of the border
    #4
    maybe it's a mac formatted Shuffle? What happens when you run the iPod updater? does it see it to be able to do a restore on it?
     

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