iPad Smart Cover damaged iPad

Discussion in 'iPad' started by Xomegax, Jan 27, 2013.

  1. macrumors newbie

    Joined:
    Sep 14, 2011
    #1
    Has anyone had any luck exchanging their iPad with Apple for this reason? I've had a Smart Cover on my iPad 4 since I got it (less than 2 months ago) and when I removed it this morning I noticed that the entire left hand side of my iPad is scratched to hell. I've already tried rubbing it off but its actually damage to the aluminum. I'm so incredibly annoyed.. :(
     
  2. macrumors G5

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #2
    Pics?
     
  3. macrumors demi-god

    xraydoc

    Joined:
    Oct 9, 2005
    Location:
    192.168.1.1
    #3
    Similar thing happened to mine. Fastener for the top hinge seems to have eroded through the plastic lining on the magnetic spine and has scratched a deep scar in to the iPad (just at the top contact point, however.

    I haven't yet bothered to do anything though, since its otherwise covered in that spot by any case I have.
     
  4. thread starter macrumors newbie

    Joined:
    Sep 14, 2011
    #4
    Here is a pic of the damage.
     

    Attached Files:

  5. macrumors 6502

    Joined:
    Nov 9, 2011
    #5
    Had that on mine...licked my finger and it rubbed right off...sorry to hear yours was damaged, you should def get a swap for new one...
     
  6. macrumors 6502a

    Joined:
    Oct 22, 2012
    #6
    think its definitely swapable because it is caused by apple's own smart cover.
     
  7. macrumors 6502a

    BHP41

    Joined:
    Jul 21, 2010
    Location:
    United States of America
    #7
    I had a spot that it happened on my 3. No big deal though. It's covered with the smartcover. The only way you'll find out if they'll replace it is to either call them or make an appointment.

    I think it's safe to say that it should be expected that the aluminum might scratch as dust and dirt will get into the areas and the constant movement of opening and closing is going grid it a bit. If they do replace it I would use a piece of scotch tape if you don't want it to happen again.
     
  8. macrumors G5

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #8
    Go to Apple and see what happens. I think also, you should look for other types of cover.
     
  9. macrumors 65816

    Joined:
    Jan 17, 2012
    #9
    I looked up issues with the Smart Cover before buying one, seen this was an issue and so when I bought one, I just put clear tape on the side of my Mini, it prevents it from being damaged by the cover.
     
  10. macrumors 68030

    HazyCloud

    Joined:
    Jun 30, 2010
    #10
    It's not necessary on the mini's Smart Cover since there's no metal.
     
  11. macrumors 65816

    Joined:
    Jan 17, 2012
    #11
    I know, I just wanted to be safe than sorry.
     
  12. macrumors 68030

    HazyCloud

    Joined:
    Jun 30, 2010
    #12
    Gotcha. There's nothing wrong with that.
     
  13. macrumors regular

    Joined:
    Nov 28, 2011
    Location:
    Minnesota
    #13
    It is cosmetic, and Apple does not cover cosmetic issues under warranty.
     
  14. macrumors 68030

    Joined:
    Oct 21, 2012
    #14
    If there's no damage other than where the smart cover was, they'll cover it under warranty.
     
  15. macrumors G3

    Joined:
    Jul 4, 2007
    Location:
    Atlanta, GA
    #15
    Apple will cover cosmetic issues that its products caused.
     
  16. macrumors 65816

    Joined:
    Jun 9, 2011
    Location:
    Halfway between the Equator and North Pole
    #16
    Try using a pencil eraser on those marks. That's worked very well on my Ipad 2, which has been protected by the smart cover coming up on two years in March.

    I have one small mark, but that was caused by a paperclip that got wedged in the cover. My responsibility, certainly not Apple's, and one that is of little importance since it's hidden by the smart cover.

    Also, remove the cover and clean it on occasion, as well as the inside of the magnetic bar. Getting the grunge out is helpful.
     
  17. thread starter macrumors newbie

    Joined:
    Sep 14, 2011
    #17
    These weren't smudges, definitely scratches in the aluminum. I went to the apple store and they replaced it :)
     
  18. macrumors 68030

    HazyCloud

    Joined:
    Jun 30, 2010
    #18
    The iPad or the Smart Cover? Or both?
     
  19. macrumors 68000

    w00t951

    Joined:
    Jan 6, 2009
    Location:
    116th & Broadway
    #19
    I used the clear tape trick.
     
  20. macrumors 6502

    Joined:
    Nov 3, 2012
    #20
    Please explain :)
     
  21. macrumors 68000

    w00t951

    Joined:
    Jan 6, 2009
    Location:
    116th & Broadway
    #21
    Cover that edge of the tablet with a strip of tape. It prevents the cover from touching the aluminum.
     
  22. macrumors 6502

    Joined:
    Nov 3, 2012
    #22
    And the magnets still work well I'm guessing, I'm gonna try this. Thanks for the tip.
     
  23. macrumors 65816

    Joined:
    Jan 17, 2012
    #23
    Don't do it, the strip of tape demagnetizes your Smart Cover, so it the magnets won't work.
     
  24. macrumors 6502a

    Joined:
    May 2, 2010
    Location:
    East Maitland, NSW, AU
    #24
    What?

    I assume you are trolling or not very clever...

    Please let it be the first...
     
  25. macrumors 65816

    Joined:
    Jan 17, 2012
    #25
    I was being sarcastic. Of course it'll still work, I'm just wondering if he's trolling or not very clever...
     

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