So. First post. And UPS lost my iPhone 5.

Discussion in 'iPhone' started by Jeephemi57, Sep 27, 2012.

  1. macrumors newbie

    Sep 27, 2012
    So. My iPhone 5 has been "out for delivery" from a depot about 20 minutes away from my house, for the past 2 days. I called UPS and they told me to call Apple and request them to "trace" the package.

    Apple see's that this is not usual at all and they have reason believe the package has been lost during travel...

    I'm venting but has this ever happened to anyone else?
  2. macrumors 6502


    Oct 18, 2010
    Las Vegas
  3. macrumors 68020


    Jun 11, 2007
    Apple will make the situation right and get you a new one. I have had only wonderful service with them.
  4. macrumors 6502

    Jun 16, 2008
    Man, that sucks. Ask apple to send you another one.
  5. thread starter macrumors newbie

    Sep 27, 2012
    I sure hope so. My i4 is giving me issues and I actually, need, more than want a new phone if you know what i mean.


    Until they confirm it's lost, they can't do anything. The guy i talked to was awesome and told me worst case scenario they can have a store hold one for me as they arrive for stock.
  6. thread starter macrumors newbie

    Sep 27, 2012
    Apparently regardless of what happens they will not leave the phone in my mailbox even if i have a pre-sign form. I work full-time so can't sign. Can apple just reserve me one at the store do you think? Due to this clusterfu*k.

    They've lost my phone because they chose the cheapest method to ship the thing, over-loaded UPS, and now these 1st world problems are coming out:p
  7. macrumors member

    Sep 25, 2012
    Berkeley, CA
  8. thread starter macrumors newbie

    Sep 27, 2012
    I feel better now. Thank you:eek:
  9. BWilly68, Sep 28, 2012
    Last edited: Sep 28, 2012

    macrumors newbie

    Sep 28, 2012
    Same thing happened to me. Apple has not been awesome. I'm on the list to get one like everyone else. Nevermind the fact that I preordered and did so before friends of mine who received theirs LAST Friday, and mine wasn't even shipped by then. Disgruntled at the moment.

    **update. Apple emailed me and said it is expedited and will be here in a week.
  10. thread starter macrumors newbie

    Sep 27, 2012
    They only emailed me saying they've opened an investigation with ups. It will be a millennium before I see my phone lol
  11. macrumors newbie

    Sep 28, 2012
    Happened to me today. UPS has no idea what is going on. UPS customer service is so garbage.
  12. thread starter macrumors newbie

    Sep 27, 2012
    Agreed. Call apple ASAP. They'll start the process. Mine will be here within about 7-10 days.
  13. macrumors 601


    Jul 14, 2010
    Phila, PA
    I believe an investigation takes a couple weeks to wrap up.
  14. macrumors 6502a


    Jan 9, 2012
    Boston, MA
    Hope it all works out for you! Let us know what happens.
  15. macrumors 68020

    Dec 30, 2010
    It happens, of course.

    When a company deals with millions of packages each DAY, some will get lost. It happens.
  16. thread starter macrumors newbie

    Sep 27, 2012
  17. macrumors 601


    Oct 14, 2007
    If the depot is only 20 minutes away could you not arrange to collect it from them ?

    Hope all goes ok with the 2nd delivery Dude.
  18. thread starter macrumors newbie

    Sep 27, 2012
    Unfortunately it was stolen off the truck. I never thought that would happen.

    They sent me an email saying it shipped from china, and I'll see it Tuesday on worldwide Express shipping
  19. macrumors newbie

    Aug 11, 2012
    I drove to the store where I should have picked up my phone yesterday, but the whole batch of iPhone 5 to this particulary store got stolen. So no iPhone for me so far :(

    This was a Telia shop in Denmark.
  20. thread starter macrumors newbie

    Sep 27, 2012
    I sure hope that the carrier has a way to blacklist all of the stolen phones.

    I mean if you steal one, it's instant $650-$1000 profit. Now Apple has to send replacements out to take the place of stolen ones. So they're losing profit (Even though they only cost around $200 to make).
  21. macrumors 68020


    Nov 3, 2011
    UPS and Fedex packages have always had issues with being stolen. Many times it is employees. Crooks.
  22. macrumors 68020


    May 31, 2010
    Austin TX
    maybe so, but you dont need an iphone. you can always get a differnt phone if you need one now... if you know what i mean. whats the expected ship date for it? the one thats lost

    apple will send you a new one. dont worry, my ipad 3 was lost in transit (so they thought) apple sent me a new one the day i called. The original one that was "lost" actually showed up on the launch day. and apple just had me send back the replacement i got a few days later.
  23. thread starter macrumors newbie

    Sep 27, 2012
    Understood, and agreed. In no way do i NEED a phone.
    I'm seeing by Oct. 2nd I'll have it. Before 12PM is guaranteed by UPS International Express for the NEW one.
    The old one showed 9/26
  24. macrumors 65816

    Sep 12, 2012
    You can always pick up the phone at the hub once it gets to your city
  25. macrumors newbie

    Sep 28, 2012
    After having my first iphone 5 lost, i get my replacement after 2 weeks. I activate the replacement iphone 5

    Today i get an email from apple saying that my lost iphone will get activated in 15 days if I don't do anything. That means whoever stole my phone or whoever has it will get my number, and I'll lose the number from my phone.

    After an hr on the phone, Apple doesn't know what is going on. Apple customer service is starting to be pretty garbage.

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