Sold iPhone 4 on eBay- now got a chargeback! Scam

Discussion in 'iPhone' started by Scalfani, Sep 21, 2010.

  1. macrumors member

    Joined:
    Aug 2, 2007
    #1
    I know there are a lot of these situations posted before, but I have never seen the paypal chargeback issue discussed where now I have a negative balance in paypal.

    here is the scenario:

    I sold my iPhone 4 on Ebay for pretty close to $700. The buyer *seemed* legit (good feedback, good communication throughout, left positive feedback for me). Now 2 weeks later he is filing a claim with paypal that the charge on his credit card was unauthorized. This means I owe paypal $700 and have no phone. He never once contacted me with any issues (that's because there are no REAL issues). I emailed him asking about this claim and surprise, no response.

    How in the world can ebay and paypal do this????? He HAD to of authorized it since HE signed for the package.

    I have all receipts for shipping, including insurance tags AND online proof that he himself signed for the package.

    I am just wondering how this will turn out and if I can file criminal charges against him in his city in Florida (I live in another state). He can't get away scott free, can he? I assume I will never see the phone again regardless if he wins or not.
     
  2. macrumors 6502a

    m3coolpix

    Joined:
    Dec 24, 2007
    #2
    You should call Paypal directly ASAP. Give them copies of everything you have for documentation.

    They can and do investigate chargebacks like this. Just had one turned in my favor. Takes time.
     
  3. macrumors 65816

    Mr Kram

    Joined:
    Oct 1, 2008
    #3
    I'm sure that he would need some proof that he sent the phone back to you to validate the claim.
     
  4. macrumors G5

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #4
    This sort of crap is why I avoid ebay like the plague.
     
  5. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    What really sucks is that people get away with that all the time.
    And once he does a chargeback with his credit card paypal is out of the money and they automaticly try to get it off you.
    Even though you received positive feedback, got the tracking entered on ebays and paypals system etc...
    They dont even communicate to try to get your side of the story before they do a chargeback.
    Let us know how it plays OP.
    Hope it works out in the end.
     
  6. macrumors 65816

    Joined:
    Sep 17, 2007
    #6
    It's a chargeback, and quite possible that he bought the phone with a stolen credit card, and then the owner of the card filed a claim.

    And I agree, I hate eBay, I just wish there were a good alternative. Sometimes Craigslist just doesn't work.
     
  7. thread starter macrumors member

    Joined:
    Aug 2, 2007
    #7
    I thought of this that he bought it with a stolen credit card, however the paypal chargeback specifically says the buyer issued the claim. So if it was a stolen credit card it wouldn't be the buyer filing the claim. It just doesn't add up.
     
  8. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #8
    Did you ship it to his paypal verified address?
     
  9. macrumors 65816

    Mr Kram

    Joined:
    Oct 1, 2008
    #9
    I never thought of that, but at this point, if he had a reputable CC, they would probably eat the charge and do the investigation.
     
  10. thread starter macrumors member

    Joined:
    Aug 2, 2007
    #10
    yes
     
  11. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #11
    I dont see how this wouldnt go in your favor but still very frustrating to say the least.
     
  12. macrumors newbie

    Joined:
    Jun 22, 2010
    #12
    Contact your local police. Have them take a report for wire fraud. Get copies of the report and send them to paypal and the buyer. Let the buyer know that you intend to have a warrant issued for his arrest if he does not pay for or return your phone. If he doesn't get with the district attorney and get the warrant. Send a copy to his local law enforcement agency.
     
  13. macrumors 68000

    deannnnn

    Joined:
    Jun 4, 2007
    Location:
    New York City & South Florida
    #13
    As soon as you show PayPal proof of delivery, then you get the money back. Show proof, automatically win. Get on the phone with them now!!!
     
  14. macrumors 65816

    Joined:
    Sep 17, 2007
    #14
    I just spent some time reviewing the paypal policies after selling some tickets to the ACL music festival on eBay. And from what I read, in a chargeback, paypal is at the mercy of the credit card company. And so their "seller protection" really doesn't apply. They claim they will help you face the credit card company, but can't guarantee anything.
     
  15. macrumors 6502

    Jeremy81

    Joined:
    Dec 17, 2007
    Location:
    Oklahoma
    #15
    As long as you shipped to the verified address and have proof of delivery you should be okay. Paypal may ask for documents provide everything they request. They will then file an appeal with the credit card company on your behalf. If you are lucky the company will decide in your favor. Usually if the purchaser was the owner of the account you will get your money back. If not they will deny the appeal and then it's up to Paypal Seller Protection. The whole process can take anywhere from 30 days to 6 months. As a regular seller on eBay I've had to deal with this a few times now and it was decided in my favor each time.
     
  16. thread starter macrumors member

    Joined:
    Aug 2, 2007
    #16
    I just scanned all documentation (USPS mailing receipt, stamped insurance tag) and uploaded it to the paypal claim. I also included a PDF of the USPS online tracking and signature confirmation. I guess I just have to wait...I will call paypal too to confirm everything.
     
  17. macrumors 6502

    Jeremy81

    Joined:
    Dec 17, 2007
    Location:
    Oklahoma
    #17
    Paypal may give your money back under Seller Protection if the appeal isn't decided in your favor.
     
  18. macrumors regular

    Joined:
    Jul 15, 2010
    Location:
    Decatur AL
    #18
    http://www.paypalsucks.com/index.shtml

    Dude this is why I only use Google checkout anymore. I hope you get your money back but more often than not the credit company rules against seller and PayPal can do nothing. They just charge you for it because according to their Terms of Service you are responsible for paying them back the money that the cc company takes back. Just Google your specific problem its happened many times already.
     
  19. macrumors 6502

    Joined:
    Jun 10, 2008
    Location:
    Dallas
    #19
    DEATH to eBay and PayPal!
     
  20. macrumors 6502

    kAoTiX

    Joined:
    Oct 14, 2008
    Location:
    Midlands, UK
    #20
    No offense to anyone who has said that PayPal sucks but think of it from a buyers point of view.
    Imagine you had your account compromised or credit card stolen, this is the whole purpose that chargebacks are possible. It may not be the best idea and certainly doesn't help the seller out but that's why it's there.

    I understand what the OP is going through as I've sold a number of iPhones on eBay and a number of times the buyers have disputed (I sell damaged/refurbished so the quality isn't brand new and is always stated in my listings)
    As long as the OP can prove that the person who signed for the package was the paypal account holder and it was sent to a verified address I don't see why PayPal would not refund the money back to the OP. PayPal do not ignore sellers but they do make it a real pain when things like this happen.

    OP: Hang in there, you'll more than likely get your money back from what you said you've got proof of.
     
  21. macrumors 6502

    Joined:
    Dec 22, 2007
    #21
    Let's not forget, the guy left POSITIVE FEEDBACK! What the hell?
     
  22. funnyatleast, Dec 30, 2011
    Last edited: Dec 30, 2011

    macrumors member

    Joined:
    Feb 18, 2011
    #22
    couldn't you somehow report his IMEI or something so he can't at least use the phone?

    i am assuming there is some type of useful information on back of the box that you can use unless you didn't write down.

    For general information: is there any info on back of the box hat you could use?
     
  23. macrumors 601

    OneMike

    Joined:
    Oct 19, 2005
    #23
    They don't IMEI block.

    This thread is over 3 months old though so I'm sure it's done. Wonder how it turned out?
     
  24. macrumors newbie

    Joined:
    Dec 30, 2011
    #24
    This happened to me, read the PayPal seller protection pages very carefully and scan and send to PayPal all the info thar they require. If you can prove that the item was delivered to the verified address than you are in with a good chance of getting your money back.
     
  25. macrumors 68030

    Joined:
    Jun 12, 2009
    Location:
    San Clemente, CA USA
    #25
    You're kidding right? The police will not get involved in a case like this. You MIGHT be able to get them to take a report, but that's as far as it will go. Try to straighten it out with Paypal, that's your only option. If you can't get it fixed that way. lick your wounds and move on.

    I'm an online merchant and we occasionally get people who use stolen credit cards and we get charged back. There isn't a thing you can do about it once it happens. Of course there is plenty you can do to make sure you don't get burned in the first place, but once it happens, you're hosed.
     

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