Solution Mac does not shut down

Discussion in 'MacBook Pro' started by sesmoi, May 4, 2012.

  1. macrumors newbie

    Joined:
    May 4, 2012
    #1
    Hi everybody,

    It makes more than 2 months that my mac does not shut down. Apple has not been able to help me and manifestly lot of people online had the same problem as me. After 2 months of research, here the solution for the people with a endless spinning wheel during the shut down process.

    First, we observed that some applications are responsible of this. In my case it was Kaspersky antivirus. even if you delete the application, everything is not completely deleted. Lot of people have the same problem with Photoshop.

    1) Open the application terminal by going in your finder, application, utilitaire.

    2) When the terminal is open, type :
    ls -la /

    and Press enter. If you see something like

    '.com_kaspersky_iswift_journal' shows.

    It means that you have the same problem as lot of us had with this antivirus. You will remove it by writing this


    sudo rm /.com_kaspersky_iswift_journal

    they will ask to write your password. Write it. Now, try again

    ls -la /

    Now, you shouldn't find '.com_kaspersky_iswift_journal' shows.

    3) Try to close your mac. It should close properly.

    4)Now, try to close your mac a second time just after the first time you closed it. For me, it didn't work. It is because '.com_kaspersky_iswift_journal' shows. reappear. If you have the same problem as me for the second shut down, you have to delete completely your kaspersky.

    5) Uninstall properly Kaspersky by downloading this (its a full unistall not just deleting the application)
    http://www.macupdate.com/app/mac/33512/kaspersky-anti-virus

    6)After that, go back in your Terminal and write

    ls -la /

    and Press enter. If you see something like

    '.com_kaspersky_iswift_journal' shows.

    You will remove it by writing this


    sudo rm /.com_kaspersky_iswift_journal

    they will ask to write your password. Write it. Now, try again

    ls -la /

    Now, you shouldn't find '.com_kaspersky_iswift_journal' shows.

    7)Close your computer. It should shut down properly. Shut down a second time your computer, and it should shut down again properly, which means that


    '.com_kaspersky_iswift_journal' shows.

    does not exist anymore!!!


    I hope that it helped you!
     
  2. Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    Sounds like your antivirus software is causing the problem. I'd choose a different antivirus app or not use one at all.
     
  3. macrumors newbie

    Joined:
    Jul 28, 2012
    #3
    Try updating Kaspersky

    Hi Sesmoi

    I had the same problem... macbook pro not shutting down. Removing the /.com_kaspersky_iswift_journal file did work.
    However, before deleting Kaspersky, I did an update of the software and that seems to have also solved the problem.

    Ruchir
     
  4. macrumors newbie

    Joined:
    Aug 24, 2012
    #4
    Thank-you for the solution

    Thank-you for the solution: It worked like a charm. :D

    I forgot I deleted Kaspersky couple months ago (useless and annoying) and after updating firmware a couple weeks later, my mac got stuck and has been stuck for a couple of months.
     
  5. macrumors newbie

    Joined:
    Sep 11, 2012
  6. macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #6
    You don't need to go through all those steps if you use the method in the following link for uninstalling apps. The most effective method for complete app removal is manual deletion:
     
  7. macrumors 6502

    Joined:
    May 3, 2006
    Location:
    CANADA
    #7
    Wow! I hadn't been able to properly restart my mac for months, and this finally solved the problem. Thanks so much!
     
  8. macrumors newbie

    Joined:
    Jan 19, 2013
    #8
    Thank you so much. I've had a problem with shutdown for a long time and your solution worked well!
     

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