Resolved (SOLVED!) iTunes won't see any audio CDs

Discussion in 'Mac Apps and Mac App Store' started by Diogones, Apr 1, 2013.

  1. Diogones, Apr 1, 2013
    Last edited: Oct 31, 2013

    Diogones macrumors regular


    Dec 23, 2009
    I have a Windows 7 PC running the latest version of iTunes (

    Whenever I inset a CD to import into iTunes, the program doesn't see the CD at all. It doesn't offer to import the CD, it doesn't appear in the sidebar, next to my other devices, nothing.

    This only started happening after I updated to iTunes 11. I've tried uninstalling iTunes and re-installing it, and ensuring that the CD's format has iTunes as the default format. I can't even play the CD in iTunes! If I try to drag and drop the tracks from the CD into iTunes, I get a red prohibitory sign.

    I've tried this with several CDs, all with the same results. I can import CDs into a friend's Mac running iTunes 11 without any issue. Is this a bug in Windows, or am I missing something?
  2. Mike MA macrumors 65816

    Mike MA

    Sep 21, 2012
    Did you check your settings in the "General" section?

    Attached Files:

  3. Diogones thread starter macrumors regular


    Dec 23, 2009
    Thanks for your reply Mike!

    Yep, I did check my settings, and I've tried all options, including Show CD, and import CD and eject, but no dice.
  4. Mike MA macrumors 65816

    Mike MA

    Sep 21, 2012
    Than I can only imagine that your PC settings may be the cause (I remember options called Autoplay or something similiar which determine how the computer reacts (and potentially ignores) inserted CDs? But I'm no WIN expert to be honest.
  5. Smellmett macrumors member

    Dec 15, 2012
    Goole, UK
    Sounds more like a problem with windows or the PC to me, does the CD appear in 'My Computer'
  6. Diogones thread starter macrumors regular


    Dec 23, 2009
    It could be the Autoplay settings, I'd have to check that.

    Yes Smellmett, the disc does appear in My Computer, and it does in fact open so I can view the files. I just can't play any through iTunes
  7. Diogones thread starter macrumors regular


    Dec 23, 2009
    Well now this is strange: the CD does open up in VLC and in Windows Media Player, without issue. For some reason, iTunes isn't recognizing the CD, and it seems to "block" the disc when I try to play it in the program. I've made sure iTunes is the default player for all applicable audio files, and I even followed the instructions in this helpful iTunes KB article from Apple.

    There was an upper filter in the registry, but even after removing that, and rebooting Windows, I had no luck.

    I also ran the CD/DVD diagnostic tool in Help--->Run Diagnostics in iTunes, and everything checked out just fine.

    I did a repair install of iTunes, but that didn't seem to get it.

    I checked a fresh iTunes library in the Guest account in Windows, but it didn't see it either. I'm not sure if a clean install of iTunes would really do the job, and I don't really want to do that either.

    I've checked multiple audio discs, just so I could be sure that it wasn't a faulty CD, but it isn't.

    iTunes reads the CDs without issue on another machine running Windows 7.

    If anyone has any other suggestions, I'd be much obliged; I'm completely stumped!
  8. Diogones thread starter macrumors regular


    Dec 23, 2009

    Well everyone I figured it out!

    It turns out that iTunes on Windows 7 will not recognize any audio CDs because it doesn't "see" the optical drive at all! The only solution I found - thanks to a similar thread on the Apple Support Communities forum - was to change the drive letter on the optical drive. Once the letter is changed from A: to virtually anything else, such as Z:, X:, etc., then iTunes will recognize the disc and work as usual.

    It appears this is some sort of bug with iTunes for Windows, and it only occurs if the user changes the optical drive letter to A: or something similar. I noticed this issue only started after I changed the drive letter to A: because I wanted to use the default optical drive assignment, D:, for another internal hard drive.

    Once the drive letter is changed, iTunes will see the drive and begin recognizing discs again.

    I'm marking the thread as solved. Thanks again to everyone who helped me in this matter! :)
  9. loganjamesalex macrumors newbie


    Jun 15, 2015
  10. philgagne macrumors newbie

    Dec 13, 2015
    OMG, thanks so much for this thread! I created an account just to say thanks!

    I had setup my CD-DVD-Blu-Ray drive letter to A: like you guys because I needed the D: letter for a hard drive, and I couldn't find any help why iTunes wouldn't recognize my audio CDs...

    I changed the drive letter to Z: and restarted iTunes and then iTunes was able to see my CD!!!


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