Some 2013 MacBook Air Models Exhibit Severe Flickering With Photoshop

Discussion in ' News Discussion' started by MacRumors, Jun 28, 2013.

  1. macrumors bot


    Apr 12, 2001

    Customers on both the MacRumors and Adobe support forums are reporting severe flickering when using some 2013 13" MacBook Air models when using Adobe Photoshop, particularly the larger brush tools.

    Adobe representative Chris Cox posted on Adobe's support forums that he believes it is a driver or GPU issue, or possibly a problem with the LCD driver circuits. Additionally, he says Adobe has not been able to reproduce the issue, suggesting that it could be a particular run or series of MacBook Air models that are running into issues.

    New chipsets, like those in the new MacBook Air, occasionally have sporadic quality control issues. Some MacBook Air owners are reporting issues with Wi-Fi and Apple has issued a 'capture' order to Genius Bar representatives to take broken machines and send them to Cupertino for further analysis.

    Adobe advises affected customers to contact AppleCare so the problem can be diagnosed and, hopefully, quickly resolved by Apple. Some reports have suggested that upgrading to Mavericks solves the problem, indicating a possible software issue.

    Article Link: Some 2013 MacBook Air Models Exhibit Severe Flickering With Photoshop
  2. macrumors regular


    Apr 21, 2009
  3. macrumors 603


    Jan 8, 2009
  4. macrumors regular

    Nov 11, 2012
    Whats an Apple launch without hiccups like this?
  5. macrumors regular

    Jul 30, 2006
    Atlanta, GA
    Ugh I really wanted to buy one of these and now they got me all jumpy. Sigh...
  6. macrumors newbie

    Mar 5, 2010
    Am I the only one that thinks it's amazing that an AIR can even run a full version of photoshop?

    Seems like just yesterday we were blown away that Jobs could fit one in an envelope, now we expect it to handle high end graphics applications.
  7. macrumors regular


    Sep 17, 2011
    San Diego, CA
    Kinda unsure why this is considered front page news. The amount of people with a 2013 Air (announced just days ago) using Photoshop might be around the 500-600 mark.
  8. macrumors regular

    Aug 29, 2008
    Claremont, CA
    you should know that one shouldn't ever buy a first run production model of anything apple.
  9. macrumors regular

    Feb 7, 2011
    London, England
    I love these. Upgrade to an unreleased OS and problem solved.

    What do you do if you're not a developer? Apple has to fix it in 10.8.
  10. macrumors 6502a

    Nov 10, 2008
    Probably not even half that.
  11. macrumors G5


    Nov 14, 2011
    Because there is no real news or rumors to report and they need to fill up the front page with something to get site clicks.
  12. macrumors newbie

    Sep 13, 2012
    I have this problem on the Air and I appreciate that it was put on the front page. Apple and Adobe need to get this fixed without turning the blame on each other!
  13. macrumors 6502a

    Jun 28, 2011
    I just think it's amazing anyone would want to.

    13" isn't big enough for a palette monitor.
  14. macrumors newbie

    Sep 13, 2012
    People connect big monitors to their air all the time. Why wouldn't we? Its a small powerful machine. And if traveling, can make some quick fixes.
  15. macrumors demi-god

    Feb 20, 2012
    Denver, Colorado, USA
    Definitely bothersome! Although, Pot and Kettle here a bit too. Adobe isn't always so hot at jumping all over bug reports either, I have to say. (The CPU-hogging Adobe CEF Helper is my current annoyance)
  16. macrumors member


    Mar 27, 2010
    San Diego, CA

    Had this problem yesterday. Thought my brain was wiggin out again!:eek:
  17. macrumors 603


    Aug 5, 2010
    Your concern is basically answered within that link. It's not all hardware, and Adobe doesn't have any of the affected hardware. I'm not sure how it could be anything other than a low level problem if it causes the entire screen to blank out like that. Adobe has their own issues at times.
  18. macrumors 6502a

    Apr 26, 2005
    It's sad that your expectations are so low. This is not a $300 netbook.
  19. macrumors regular

    May 15, 2013
    Strobe light edition

    untz untz untz untz untz untz untz breakdown!

    untz untz untz untz untz untz untz I'm over heatin'
  20. macrumors 6502a

    Jan 5, 2011
    Thankyou! The MBA is many times as powerful as high end laptops from ~5 years ago. Why couldn't it run photoshop? Even HD video is doable albeit not ideal.
  21. macrumors 6502

    Jul 24, 2004
    I've never paid attention to this sort of stuff and have never been jumpy about buying an Apple product. Never, in my over 30 years of using Apple products have I EVER experienced any of the glitches reported by that ethereal "some users" crowd. The instantaneous nature of the Internet these days makes stuff like this look common when it is not.:confused:
  22. autrefois, Jun 28, 2013
    Last edited: Jun 28, 2013

    macrumors 65816


    Oct 22, 2003
    Somewhere in the USA
    If you listen to the sound while the you watch the YouTube video, the MacBook Air's monitor starts flickering right around the time whatever annoying music that is in the background goes a little sour.

    Maybe it has nothing to do with Photoshop. I think the screen is flickering because the MacBook Air is trying with all its might to shut that racket off. Keep trying, little MBA! :D
  23. macrumors 68040


    Jan 15, 2008
    Holocene Epoch
    Pot? Kettle?
  24. macrumors regular

    Jul 26, 2005
    Glasgow, Scotland
    Yes airs are the best choice for power and portability, for some reason not everyone has caught on. Down to pro marketing presumably. An extra 1lb just for a GPU or a dvd drive isn't worth it.
  25. macrumors member

    Jul 14, 2011
    I'm a graphic/web Designer an I work on a MBA full time (Of course with a nice 27" screen).
    I don't understand what the MBP is for. The MBA does everything really great, unless you do video Editing then an MBA doesn't suffice.

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