Some 2013 MacBook Air Models Exhibit Severe Flickering With Photoshop

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Jun 28, 2013.

  1. macrumors bot

    MacRumors

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    Customers on both the MacRumors and Adobe support forums are reporting severe flickering when using some 2013 13" MacBook Air models when using Adobe Photoshop, particularly the larger brush tools.

    Adobe representative Chris Cox posted on Adobe's support forums that he believes it is a driver or GPU issue, or possibly a problem with the LCD driver circuits. Additionally, he says Adobe has not been able to reproduce the issue, suggesting that it could be a particular run or series of MacBook Air models that are running into issues.

    New chipsets, like those in the new MacBook Air, occasionally have sporadic quality control issues. Some MacBook Air owners are reporting issues with Wi-Fi and Apple has issued a 'capture' order to Genius Bar representatives to take broken machines and send them to Cupertino for further analysis.

    Adobe advises affected customers to contact AppleCare so the problem can be diagnosed and, hopefully, quickly resolved by Apple. Some reports have suggested that upgrading to Mavericks solves the problem, indicating a possible software issue.

    Article Link: Some 2013 MacBook Air Models Exhibit Severe Flickering With Photoshop
     
  2. macrumors regular

    GenesisJLS

    Joined:
    Apr 21, 2009
    #2
    They dun goof'd
     
  3. macrumors 603

    bedifferent

    Joined:
    Jan 8, 2009
    Location:
    NY
    #3
    "It just works" :p
     
  4. macrumors regular

    Joined:
    Nov 11, 2012
    #4
    Whats an Apple launch without hiccups like this?
     
  5. macrumors regular

    Joined:
    Jul 30, 2006
    Location:
    Atlanta, GA
    #5
    Ugh I really wanted to buy one of these and now they got me all jumpy. Sigh...
     
  6. macrumors newbie

    Joined:
    Mar 5, 2010
    #6
    Am I the only one that thinks it's amazing that an AIR can even run a full version of photoshop?

    Seems like just yesterday we were blown away that Jobs could fit one in an envelope, now we expect it to handle high end graphics applications.
     
  7. macrumors regular

    ajcadoo

    Joined:
    Sep 17, 2011
    Location:
    San Diego, CA
    #7
    Kinda unsure why this is considered front page news. The amount of people with a 2013 Air (announced just days ago) using Photoshop might be around the 500-600 mark.
     
  8. macrumors member

    Joined:
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    Location:
    Claremont, CA
    #8
    you should know that one shouldn't ever buy a first run production model of anything apple.
     
  9. macrumors regular

    Joined:
    Feb 7, 2011
    Location:
    London, England
    #9
    I love these. Upgrade to an unreleased OS and problem solved.

    What do you do if you're not a developer? Apple has to fix it in 10.8.
     
  10. macrumors 6502

    Joined:
    Nov 10, 2008
    #10
    Probably not even half that.
     
  11. macrumors G5

    Rogifan

    Joined:
    Nov 14, 2011
    #11
    Because there is no real news or rumors to report and they need to fill up the front page with something to get site clicks.
     
  12. macrumors newbie

    Joined:
    Sep 13, 2012
    #12
    I have this problem on the Air and I appreciate that it was put on the front page. Apple and Adobe need to get this fixed without turning the blame on each other!
     
  13. macrumors 6502a

    Joined:
    Jun 28, 2011
    #13
    I just think it's amazing anyone would want to.

    13" isn't big enough for a palette monitor.
     
  14. macrumors newbie

    Joined:
    Sep 13, 2012
    #14
    People connect big monitors to their air all the time. Why wouldn't we? Its a small powerful machine. And if traveling, can make some quick fixes.
     
  15. macrumors demi-god

    Joined:
    Feb 20, 2012
    Location:
    Denver, Colorado, USA
    #15
    Definitely bothersome! Although, Pot and Kettle here a bit too. Adobe isn't always so hot at jumping all over bug reports either, I have to say. (The CPU-hogging Adobe CEF Helper is my current annoyance)
     
  16. macrumors member

    tarproductions

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    Mar 27, 2010
    Location:
    San Diego, CA
    #16
    +1

    Had this problem yesterday. Thought my brain was wiggin out again!:eek:
     
  17. macrumors 603

    thekev

    Joined:
    Aug 5, 2010
    #17
    Your concern is basically answered within that link. It's not all hardware, and Adobe doesn't have any of the affected hardware. I'm not sure how it could be anything other than a low level problem if it causes the entire screen to blank out like that. Adobe has their own issues at times.
     
  18. macrumors 6502a

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    Apr 26, 2005
    Location:
    california
    #18
    It's sad that your expectations are so low. This is not a $300 netbook.
     
  19. macrumors regular

    Joined:
    May 15, 2013
    #19
    Strobe light edition

    untz untz untz untz untz untz untz breakdown!

    untz untz untz untz untz untz untz I'm over heatin'
     
  20. macrumors 6502a

    Joined:
    Jan 5, 2011
    #20
    Thankyou! The MBA is many times as powerful as high end laptops from ~5 years ago. Why couldn't it run photoshop? Even HD video is doable albeit not ideal.
     
  21. macrumors 6502

    Joined:
    Jul 24, 2004
    #21
    I've never paid attention to this sort of stuff and have never been jumpy about buying an Apple product. Never, in my over 30 years of using Apple products have I EVER experienced any of the glitches reported by that ethereal "some users" crowd. The instantaneous nature of the Internet these days makes stuff like this look common when it is not.:confused:
     
  22. autrefois, Jun 28, 2013
    Last edited: Jun 28, 2013

    macrumors 65816

    autrefois

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    Oct 22, 2003
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    Somewhere in the USA
    #22
    If you listen to the sound while the you watch the YouTube video, the MacBook Air's monitor starts flickering right around the time whatever annoying music that is in the background goes a little sour.

    Maybe it has nothing to do with Photoshop. I think the screen is flickering because the MacBook Air is trying with all its might to shut that racket off. Keep trying, little MBA! :D
     
  23. macrumors 68040

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    Location:
    Holocene Epoch
    #23
    Pot? Kettle?
     
  24. macrumors regular

    Joined:
    Jul 26, 2005
    Location:
    Glasgow, Scotland
    #24
    Yes airs are the best choice for power and portability, for some reason not everyone has caught on. Down to pro marketing presumably. An extra 1lb just for a GPU or a dvd drive isn't worth it.
     
  25. macrumors member

    Joined:
    Jul 14, 2011
    Location:
    Europe
    #25
    I'm a graphic/web Designer an I work on a MBA full time (Of course with a nice 27" screen).
    I don't understand what the MBP is for. The MBA does everything really great, unless you do video Editing then an MBA doesn't suffice.
     

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