Some AppleCare advice.

Discussion in 'Buying Tips and Advice' started by MIDI_EVIL, Aug 25, 2006.

  1. MIDI_EVIL macrumors 65816

    MIDI_EVIL

    Joined:
    Jan 23, 2006
    Location:
    UK
    #1
    Today, my girlfriend phoned AppleCare for the 3rd time, regarding various problems.

    Today she phone in reference to a weird problem that occurred after a startup. The screen remained black, and she had to sleep it for 15 - 20 minutes and it would then display correctly.

    Now, the guy on the phone was very helpful, and very honest.

    He told her something that i was unaware of regarding their policy on laptops. Something that isn't actually listed anywhere on their site or in their AppleCare packs.

    They tend not to take laptops back unless you have phoned 4-5 times regarding the same issue.


    Can anyone confirm this is true? That is disgusting if so!

    Rich.
     
  2. Unspeaked macrumors 68020

    Unspeaked

    Joined:
    Dec 29, 2003
    Location:
    West Coast
    #2
    Dude, that doesn't make any sense.

    Apple has frequently replaced a laptop for me on the first call.

    I'm sure it's the nature of the issue that your describing that's causing the delay. They have no 4-5 call policy for laptops, or any computer, for that matter.
     
  3. MIDI_EVIL thread starter macrumors 65816

    MIDI_EVIL

    Joined:
    Jan 23, 2006
    Location:
    UK
    #3
    The issues are:

    No active display after a startup
    Whine
    Moo
    Constantly Popping Speakers

    That's plenty reasons to accept a laptop back, but they wouldn't.

    Rich.
     
  4. Cordless_Drill macrumors regular

    Cordless_Drill

    Joined:
    Jul 6, 2004
    Location:
    Montgomery, Ala., USA
    #4
    Applecare

    I called AC today for the first time in my life.

    My 15's HD crashed. No problem. Package headed this way asap.

    I didn't get the sense Apple was gunshy about taking things back.
     

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