Some Early Mac Pro Orders Won't See Promised February Delivery

[Nunyabinez]

Who knows if the Mac Pro is getting delayed by assembly in the US.

Or if it is a supply issue with all those Intel Xeon processors or AMD video cards.

Don't be so quick to blame the American worker...

Actually, that was part of my point. That there are a lot of factors other than the workers that make the difference.

You are right that we don't know exactly why, but this delay is more extreme than seen on say the iMacs or the new iPhone models.

Chinese factories have experience getting product out the door and still can see delays in the face of staggering demand.

I don't know how much pent up demand there was for this, so I can't say if it was an underestimation of demand, or some other screw up, but it is a massive failure.

And I fully support bringing production back to the US. I just think when people have to put their money where their mouths are (or in this case time where their mouths are) they aren't as supportive of moving jobs back here as they are when it is only hypothetical.

 

[aleksoctop]

Ordered DECEMBER 28TH.

Got the 5-7 day call today.

As far as I can understand the trouble seems to be with 512GB SSD orders. Identical build to mine ordered 3 days after mine but with 1TB shipped about a week ago.

Fail.

 

[koban4max]

We're beginning to see why Apple uses China instead of the USA. China will work their people around the clock and on weekends to meet delivery schedules. The USA has every 'human rights' issue working to prevent delivery to customers when wanted. If you care about 'human rights' issues, stop complaining about delivery. Keep complaining if you don't care about human rights issues.

people will support this.

 

[69650]

Absolutely pathetic Apple.

 

[aleksoctop]

people will support this.

Human Rights issues don't come into play if you have sufficient number of employees and have night-shifts. There are people who'd be willing to do it. Shifts.

 

[koban4max]

Human Rights issues don't come into play if you have sufficient number of employees and have night-shifts. There are people who'd be willing to do it. Shifts.

Another word...who cares about labor abuse as long as they get it done.

 

[V.K.]

I won't deny that oMP design was great...and I do have oMP...still this new one is smaller...more convenient...i guess.

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Yeah...late april..they piss me off. do they sell nMP at university?

yes, they do. they don't normally keep them in stock but they can order them.

We're beginning to see why Apple uses China instead of the USA. China will work their people around the clock and on weekends to meet delivery schedules. The USA has every 'human rights' issue working to prevent delivery to customers when wanted. If you care about 'human rights' issues, stop complaining about delivery. Keep complaining if you don't care about human rights issues.

what complete and utter nonsense! this has absolutely nothing to do with human rights and everything to do with Apple announcing product availability and taking orders months before they could actually deliver it in any quantity.

 

[WestonHarvey1]

FACT:
Pathetic PSU. Poor thermal design that forces the computer to massively slow down.

I'll trust AnandTech's test results before I'll trust your unsourced assertion. You can't even be bothered to paste a link to a relevant forum post.

 

[bxs]

Ordered 12core/D700/1TBSSD/16GBRAM Dec 21st and was able to pick it up from local Apple Store last Monday. Original estimate for Delivery was Mar 6, but it came in Feb 24th. That's some 2 weeks earlier than original estimate. Well done Apple/USA workers.

This MacPro is a sight to see.... and have been waiting for this refresh since 2009. It will sit alongside, older MacPros; 4-core and two 8-core Nehalems and two newer 27" iMacs. All are on same LAN via wire.

Used Migration Assistant to populate the new MacPro from one of the older MacPros. Was an overnight task and one user account wouldn't move properly (hung up as 1 min left to complete, and stuck there for over 6 hours) so did things piecemeal by drag and drop using Finder one new MacPro up and running. Apple Tech help thought there must have been a corrupt file in the user account that couldn't be migrated over. No matter, all is well now.

This is one hell of a machine and looks so inconspicuous with 3 large displays surrounding it. 27" Thunder display, 20" ACD with DVI-Thunder adapter and a big screen TV via HDMI. Awesome looking. The 20" ACD cannot daisy chain off the 27" Thunder display unfortunately so had to connect it directly to the MacPro Thunder port.

24 threads of execution.... niceeeeeee.

Removed the stock 16GB and replaced it with OWC's 4x 16GB RAM modules. Was a 5 min job and presented no issues. MacPro now has the full 64GB RAM and lots of breathing room.

Ran a quick benchmark using two LaCie 4TB RAID-0 Thunderbolt-1 2big devices daisy chained off one MacPro Thunderbolt port. I/O to just one came in at an average of 305 MB/s using large file i/o. When I ran same large file i/o to both at same time I was impressed to see each came in at an average of 295 MB/s. That was impressive IMO.

Next task it to hook up a 5-bay Burly eSATA Port Multiplier tower having 5x 4TB disks. 2x 4TB RAID-0 and 3x 4TB as JBOD. this is used for archiving data and to provide this data to all the Macs in the office when needed. Will use TSATAII-PRO-E34 (Sonnet Tempo 2 Port Express34 Pro SATA Host Card) connected to a ECHOPRO-E34 (Sonnet Echo ExpressCard Pro) adapter that connects via Thunderbolt cable to the MacPro. These two Sonnet products will play nicely with eSATA Port Multipliers, and took me a few days to research in order to buy the right items. At first I thought of using the LaCie Thunder/eSATA adapter but it does not play properly with Mavericks & Port Multipliers per LaCie's Tech help desk and its technical specs.

Blackmagic Dest Test pegged all green tick marks....

The system is looking to be a very good investment and is living up to my expectations. With the 64GB on board the kernel is taking advantage of it using loads of it for kernel buffer cache when needed.... although this steps away when applications need the memory. Mavericks memory management is doing a good job in making productive/effective use of the large RAM on this MacPro.

T'is true.... this new MacPro is very very very quiet, even under heavy workload.

Primary applications will be

1) Adobe creative suite
2) FCPX
3) Aero/computational fluid dynamic simulations

It's worth the wait.... so others waiting, be patient and you will be rewarded.

 

[koban4max]

Ordered 12core/D700/1TBSSD/16GBRAM Dec 21st and was able to pick it up from local Apple Store last Monday. Original estimate for Delivery was Mar 6, but it came in Feb 24th. That's some 2 weeks earlier than original estimate. Well done Apple/USA workers.

This MacPro is a sight to see.... and have been waiting for this refresh since 2009. It will sit alongside, older MacPros; 4-core and two 8-core Nehalems and two newer 27" iMacs. All are on same LAN via wire.

Used Migration Assistant to populate the new MacPro from one of the older MacPros. Was an overnight task and one user account wouldn't move properly (hung up as 1 min left to complete, and stuck there for over 6 hours) so did things piecemeal by drag and drop using Finder one new MacPro up and running. Apple Tech help thought there must have been a corrupt file in the user account that couldn't be migrated over. No matter, all is well now.

This is one hell of a machine and looks so inconspicuous with 3 large displays surrounding it. 27" Thunder display, 20" ACD with DVI-Thunder adapter and a big screen TV via HDMI. Awesome looking. The 20" ACD cannot daisy chain off the 27" Thunder display unfortunately so had to connect it directly to the MacPro Thunder port.

24 threads of execution.... niceeeeeee.

Removed the stock 16GB and replaced it with OWC's 4x 16GB RAM modules. Was a 5 min job and presented no issues. MacPro now has the full 64GB RAM and lots of breathing room.

Ran a quick benchmark using two LaCie 4TB RAID-0 Thunderbolt-1 2big devices daisy chained off one MacPro Thunderbolt port. I/O to just one came in at an average of 305 MB/s using large file i/o. When I ran same large file i/o to both at same time I was impressed to see each came in at an average of 295 MB/s. That was impressive IMO.

Next task it to hook up a 5-bay Burly eSATA Port Multiplier tower having 5x 4TB disks. 2x 4TB RAID-0 and 3x 4TB as JBOD. this is used for archiving data and to provide this data to all the Macs in the office when needed. Will use TSATAII-PRO-E34 (Sonnet Tempo 2 Port Express34 Pro SATA Host Card) connected to a ECHOPRO-E34 (Sonnet Echo ExpressCard Pro) adapter that connects via Thunderbolt cable to the MacPro. These two Sonnet products will play nicely with eSATA Port Multipliers, and took me a few days to research in order to buy the right items. At first I thought of using the LaCie Thunder/eSATA adapter but it does not play properly with Mavericks & Port Multipliers per LaCie's Tech help desk and its technical specs.

Blackmagic Dest Test pegged all green tick marks....

The system is looking to be a very good investment and is living up to my expectations. With the 64GB on board the kernel is taking advantage of it using loads of it for kernel buffer cache when needed.... although this steps away when applications need the memory. Mavericks memory management is doing a good job in making productive/effective use of the large RAM on this MacPro.

T'is true.... this new MacPro is very very very quiet, even under heavy workload.

Primary applications will be

1) Adobe creative suite
2) FCPX
3) Aero/computational fluid dynamic simulations

It's worth the wait.... so others waiting, be patient and you will be rewarded.

thanks for trying it out...now you can go ahead and repackage it and send it to me please.

 

[iBug2]

Mine just got into "preparing for shipment". Ordered 29th December.

FINALLY!

 

[wildmac]

Mine just got into "preparing for shipment". Ordered 29th December.

FINALLY!

Hmm.. sounds like my Jan 3 order will probably have another 2 weeks or so.. enough time for me to get fed up and buy a cMP or a hackintosh.

 

[haplain]

Mine came

I ordered mine Jan 2 and it just showed up yesterday Feb 26. 6 Core, 1TB, 32GB, Dual AMD FirePro D500-3GB VRAM. It's a monster!

 

[aleksoctop]

Another word...who cares about labor abuse as long as they get it done.

Exactly how is that labor abuse? Night shifts are not uncommon in the united states. I'm not suggesting same employee works 24 hours. Study up. Night shifts are not against any Labor laws, require overtime and are at will agreement with the employee.

 

[haplain]

Working all night

Yeah, it's called a swing shift. Our manufacturing team uses this system all the time for making our medical device(s). Some people come work a 9-5, then another team comes in around 4:30 and run's relief and so on...

 

[koban4max]

Exactly how is that labor abuse? Night shifts are not uncommon in the united states. I'm not suggesting same employee works 24 hours. Study up. Night shifts are not against any Labor laws, require overtime and are at will agreement with the employee.

What i mean is...what if there are less people at night shift....

 

[anonnymouse]

I love the grammatical error in that email: "...once its on its way".

Hahaha, come on Apple.

This is a Retail Business Specialist we're talking about here. Don't expect perfection from those teams.

Furthermore, business teams in-store have ZERO control, say-so, awareness, or any of that, regarding online orders. If you ordered from a business team at a store, all they can do is put the order in... and wait for it to get spit out the back of the delivery truck on the other end. If you think the Apple Online Store (even the teams that support stores) is going to tell a retail business specialist any meaningful information to help keep the customer informed, you'd be wrong.

Put in your order, wait your turn, it will get to you eventually. The store has less than zero ability to effect the ship date.

 

[3282868]

I posted this on a Mac Pro firmware update article, thought it would be helpful here.

Ordered an 8-Core, D700 in January. My CC was charged ~$214.00 for an "Apple Online" purchase a few days ago. Called Apple to verify what the charge was and was informed it was the AppleCare which indicated the Mac Pro should be shipping in the next few days. There's one more day in February and nothing yet, although I've been informed repeatedly it will arrive this month.

This afternoon, an Apple rep from a 512 Texas area code phoned around 3:30, said my Mac Pro is delayed 7-14 days. I couldn't speak further as I was rushing out, but I just phoned customer care and after confirming the delay she refunded me the price of my keyboard and trackpad. They've been receiving lots of calls on delays. I used to work for Apple Corp (marketing), I know the pains they go to in helping clients (sucks a few commentators had bad experiences, that is rare). I asked if I could write to thank her for going out of her way, she offered to have her supervisor speak with me as he was right there. Afterwards, he refunded me the AppleCare as well.

*Seems delayed models are the 8 and 12-Core BTO's. CSR's can't discuss reasons as they either don't know and/or it's against policy, but a few relaxed a bit and "hinted" that the 8/12-Core Intel Xeon CPU's were ordered well under expectations. Many 4 and 6-Core systems shipped on or ahead of schedule.

 

[haplain]

Call apple

So for all of you who have placed orders and are patiently waiting, call Apple. I called them to let them know I was frustrated that I placed an order for a 6k machine and had to wait to 2 month. My issue wasn't waiting more that when you buy a machine for that amount of money, it should come with overnight shipping regardless of if you paid for overnight shipping esp. given that most have waited months for their unit to ship. My Mac Pro had already shipped so there was nothing they could do but the Apple rep gave me a free trackpad that arrived the same day as my Mac Pro. I know it won't make it right in everyone's eyes but everyone can get a free accessory I'd imagine, it's better than nothing right?

 

[Redneck1089]

I'll trust AnandTech's test results before I'll trust your unsourced assertion. You can't even be bothered to paste a link to a relevant forum post.

Okay. I couldn't care less who you trust. Once these things become more prevalent it'll be a known problem.

 

[Dranix]

I ordered mine Jan 2 and it just showed up yesterday Feb 26. 6 Core, 1TB, 32GB, Dual AMD FirePro D500-3GB VRAM. It's a monster!

A little advise on your photos: The place you have the nMP standing in the board is dangerous for it. Not enough air intake area and the area at the top is far to close to get the exhaust air away. Your gonna fry it there...

 

[haplain]

A little advise on your photos: The place you have the nMP standing in the board is dangerous for it. Not enough air intake area and the area at the top is far to close to get the exhaust air away. Your gonna fry it there...

You can't see it but there's a fan back behind it. The photo is also deceptive there's about 8-10 inches clearance, the angle makes it difficult to see. Thanks for looking out though!

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Okay. I couldn't care less who you trust. Once these things become more prevalent it'll be a known problem.

http://arstechnica.com/apple/2014/01...013-mac-pro/7/

 

[golf1410]

I don't think American workers have these skill sets. They just work on clock 8am to 5pm. Everything else is tomorrow.

Look at these chinese people. It is a real life ninja workers.

https://www.youtube.com/watch?v=v20Pr-FZb3Q&feature=youtube_gdata_player

 

[koban4max]

I don't think American workers have these skill sets. They just work on clock 8am to 5pm. Everything else is tomorrow.

Look at these chinese people. It is a real life ninja workers.

https://www.youtube.com/watch?v=v20Pr-FZb3Q&feature=youtube_gdata_player

this video proves that american doesn't deserved to work at ALL.

----------

I posted this on a Mac Pro firmware update article, thought it would be helpful here.

Ordered an 8-Core, D700 in January. My CC was charged ~$214.00 for an "Apple Online" purchase a few days ago. Called Apple to verify what the charge was and was informed it was the AppleCare which indicated the Mac Pro should be shipping in the next few days. There's one more day in February and nothing yet, although I've been informed repeatedly it will arrive this month.

This afternoon, an Apple rep from a 512 Texas area code phoned around 3:30, said my Mac Pro is delayed 7-14 days. I couldn't speak further as I was rushing out, but I just phoned customer care and after confirming the delay she refunded me the price of my keyboard and trackpad. They've been receiving lots of calls on delays. I used to work for Apple Corp (marketing), I know the pains they go to in helping clients (sucks a few commentators had bad experiences, that is rare). I asked if I could write to thank her for going out of her way, she offered to have her supervisor speak with me as he was right there. Afterwards, he refunded me the AppleCare as well.

*Seems delayed models are the 8 and 12-Core BTO's. CSR's can't discuss reasons as they either don't know and/or it's against policy, but a few relaxed a bit and "hinted" that the 8/12-Core Intel Xeon CPU's were ordered well under expectations. Many 4 and 6-Core systems shipped on or ahead of schedule.

Hmmm... 8/12 cores....wow...
That means 4/6 cores are not in demand compared to 8/12 cores according to what you said.

Would this mean 4/6 cores are the ones that could be shipped more earlier?

 

[IbisDoc]

LOL at people being placated by a free trackpad.