Some iOS Users Reporting Apple ID Error Messages When Updating Apps

Discussion in ' News Discussion' started by MacRumors, May 8, 2014.

  1. macrumors bot


    Apr 12, 2001

    A number of mostly international iOS users on MacRumors forums, Apple's support forums, and Twitter are reporting issues with failed app updates today. According to affected users, the process of updating apps in the iOS App Store produces a warning that "the update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."

    Reader Vinamra on MacRumors forums:
    Member Albertus8898 on Apple Support Forums:
    One user contacted an Apple Support representative, who confirmed there was a server issue on Apple's side that was affecting app updates. Apple is working on the problem, but the company has not provided a timeline for the fix.
    While such an error message may appear when users are managing multiple accounts or changing countries, the number of complaints surfacing today and reports from several users indicating that they are only using one account with no changes in country suggest that there is indeed a broader issue with Apple's systems today.

    Article Link: Some iOS Users Reporting Apple ID Error Messages When Updating Apps
  2. macrumors 6502

    Oct 20, 2004
    I just got this as well. (US account) The younger me would have been troubleshooting all morning.

    The current me just says, "I'll try it later. Someone will fix it on the other end."
  3. macrumors regular

    Feb 26, 2011
  4. macrumors 68030


    Oct 22, 2011
    Newcastle, England.
  5. macrumors newbie

    Mar 19, 2014
    Roskilde, Denmark
    Doesn't happen for me. (DK iTunes account, iPhone 5 - iPad 3)

    Edit: I'm saying this to report status where I am, if there might be a pattern what so ever.
  6. macrumors 6502

    Apr 8, 2009
    You just encapsulated my life progress.
  7. macrumors 6502a

    Antoni Nygaard

    Jun 23, 2009

    +1 here
  8. macrumors 601


    Mar 2, 2012
    Before any idiot sarcastically says "it just works", this is just a bug that will probably be fixed in a couple hours.
  9. macrumors 68040


    Nov 27, 2003
    First World problems. Suck it up, guys. You won't starve just yet.
  10. macrumors regular

    Jun 10, 2008
    Mine just hangs, forcing me to stop and restart it over and over til it starts the clock. Had one app "finish" and left the icon greyed out, unable to use... So just the usual happening. Reboot fix type stuff.
  11. macrumors newbie


    Oct 20, 2007
    Philadelphia, PA
    With the new iPhones and iOS updates on the horizon, this has me speculating...I wonder if Apple is toying with the idea of adding user profiles to iOS? That way you can have a family iPad and each user can have their own account with their custom apps, settings, etc.
  12. macrumors 6502a


    Aug 14, 2006
    Yup, happening with both the iPhones on our account. I tried signing out and back into the App Store and that didn't help.
  13. macrumors 603

    The Doctor11

    Dec 15, 2013
    :eek:Run fast!!!
  14. macrumors newbie

    Jul 22, 2011
    Hope your optimism is not misplaced

    Got the same message on my iPad.
    I have changed country in the last year, August last, and I have had nothing but problems with the Apple System since buying an iPad Air about a month ago.
    It took me about 2 weeks to get my apps transferred across.
    I still cannot get Books, Videos or Films transferred. There are about 18 of those in all - I was fortunate that I choose to use Amazon/Kindle for my book purchases; from them I just accessed Amazon, inserted my password and all the books were on my iPad in next to no time.
    I am now starting on transferring my music. The earliest purchase is 2004 so you can imagine how much I have accumulated over 10 years.
    Apple are not particularly helpful over this, generally just quoting from the rule book and the manual. To date I far from impressed with their service and competence.
    And they want the Apple Reference for each purchase made. I have 35 bundles of receipts on their system (yes, I can access the receipts), with each bundle containing a dozen or so receipts, and there can be between 1 and twenty purchases on each receipt!
    I am now going things about it long hand, namely cataloguing everything, finding old backups and such like. However, unlike one or two people on this blog I am not particularly sanguine about Apple "sorting it". I suspect that their system is now starting to show its age, and reflect some of the paranoia implicit in many aspects of Apple design. They are starting to remind me of Microsoft at their zenith.
  15. macrumors 6502

    Jan 6, 2004
    San Jose
    It sounds like the estimated timeline to fix the problem is by later today.
  16. macrumors 6502a

    Jun 15, 2013
    Right here
    LOL! Same here:)
  17. macrumors 6502a


    Mar 1, 2011
    I bounce between countries and accounts all the time and haven't noticed any problems yet.
  18. macrumors newbie

    Apr 25, 2014
    Haven't seen this (Uk account) but have noticed and increased number of 'failure to download update' pop ups where an app update has failed for no discernible reason recently (on a reliable fast wifi connection).
  19. macrumors regular

    Apr 4, 2014
    Well Im ok therefore I extrapolate that it's media lies and haters!...
  20. macrumors newbie

    Jan 27, 2014
    Luckily I haven't encountered the problem on my hand (Belgian account).
  21. firedept, May 8, 2014
    Last edited: May 8, 2014

    macrumors demi-god


    Jul 8, 2011
    Just updated apps here. No issues. Canadian account.
  22. jundi93, May 8, 2014
    Last edited: May 8, 2014

    macrumors newbie

    Sep 24, 2013
    I am facing this issue as well :) US account , can't update or install new apps. iPhone 5 with ios 7.1.1
    It seems that the issue is solved now and I was able to update all the apps .
  23. macrumors 65816

    Feb 4, 2011
  24. Rfcf, May 8, 2014
    Last edited: May 8, 2014

    macrumors newbie

    Jan 17, 2011
    The same here

    I have an account created in US and I'm abroad now.
    I was able to update the apps changing my region to USA again.
  25. macrumors G5


    Nov 25, 2005
    I remember once taking a device (non Apple, non computer) that wasn't working properly back to the store, walking out with a brand new and better one for free ten minutes later, then going on the internet and reading thread after thread by people trying to solve the problem...

    When I have problems with the Internet connection, I call their help line, and if I can't get through then I know the problem is with the ISP and everyone has the same problem and they will fix it without me doing anything.

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