Something strange with my MBA display - or am I just being obsessive?

Discussion in 'MacBook Air' started by PDE, Feb 16, 2008.

  1. PDE
    macrumors 68020

    Joined:
    Nov 16, 2005
    #1
    I noticed something strange with my display whenever there are larger portions of white. There is a lighter strip that goes from the middle lower portion, up to the upper left corner. it's one of those things that once you notice it, you see it all the time, but it's not objectively that bad. It's just annoying because of where it is. Am I being crazy? The display is otherwise beautiful and very even so maybe I AM just overly obsessive with my displays. What do you guys think? Should I ask for replacement? What is reasonable to expect? I hate when I bring something in and the genius just tells me that it's within specification or that s/he doesn't see it. This is one of those case where it's quite hard to see, but it's definitely there. It almost seems like it has more to do with the coating of the display than the backlight, but I could be wrong.
     

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  2. macrumors regular

    Joined:
    Jan 24, 2008
    #2
    let me be the first to comment :

    I do not think you are being crazy. You paid a premium for this computer, and even if you had not - the mere fact that it is bothering you is a reason to return it.

    I would definitely do the exchange - you will feel much better, and not have to "accept" the issue

    -alf

    Ps: I am also surprised that I can see exactly what you are talking about in the pictures - so I would guess it is even worse in person
     
  3. macrumors 6502

    drchipinski

    Joined:
    Jul 12, 2007
    #3
    I would not accept it, but I am overly critical. :D
     
  4. PDE
    thread starter macrumors 68020

    Joined:
    Nov 16, 2005
    #4

    yeah, I'm overly critical too. Especially with displays. That's why I wanted to run it past more rational people first. It's not visible unless I have lighter backgrounds or windows with a lot of white, but it definitely affects an otherwise perfect machine....
     
  5. macrumors 6502

    Joined:
    Jun 25, 2007
    Location:
    PA
    #5
    ABSOLUTELY exchange it.
     
  6. macrumors 6502a

    Joined:
    Jun 20, 2004
    Location:
    Torontoland
    #6
    If you're within your 14-day window, return it. If you're outside your 14-day window, return it.

    And remember.... if a genius won't help you, a manager can.
     
  7. macrumors 68030

    Joined:
    Nov 18, 2006
    #7
    Not acceptable. Please post back after you deal with Apple.
     
  8. macrumors 6502a

    desenso

    Joined:
    May 25, 2005
    #8
    Although everyone here is suggesting that you return it, you should be aware that this is not a representative sample. And they likely won't replace it, so you'll just leave dejected.
     
  9. PDE
    thread starter macrumors 68020

    Joined:
    Nov 16, 2005
    #9
    What do you mean that it is not a representative example? If that is the case, then surely this would be considered a defect given that others don't exhibit the same issue?
     
  10. macrumors 68030

    Joined:
    Nov 18, 2006
    #10
    If the screen looks like the pics, why wouldn't they exchange it? It clearly has a problem. Surely they will.
     
  11. PDE
    thread starter macrumors 68020

    Joined:
    Nov 16, 2005
    #11
    I tried to show it as clearly as I can with a camera. As you can see from the pictures, from a slight angle it becomes more visible. As I write this and the window is over that area it really isn't that visible, but when there is a larger white area it become much more apparent since the strip is brighter than the surrounding areas. I do hate being made to look like a crazy person by the apple geniuses, but at the same time I hate living with a screen that is worse than other MBA screens. I think I'll try getting it replaced and if it doesn't work then I'll have to live with it....
     
  12. macrumors 6502a

    desenso

    Joined:
    May 25, 2005
    #12
    I mean that these forums are full over the most hyper-sensitive Apple consumers around. Many come back from the stores angry that Apple did not replace their product. Many will send a product in dozens of times to get the "perfect" computer. If you jump on their nitpicky bandwagon it's hard to get off.

    I've seen these issues on several of the MacBook glossy screens. A similar issue is visible on my Air when the brightness is turned down. Better just to forget about it like 99% of people would.
     
  13. PDE
    thread starter macrumors 68020

    Joined:
    Nov 16, 2005
    #13
    I understand what you're saying, but I also think we choose Apple products because we can demand more (because we pay more and because Apple advertises itself as better than others). Apple keeps the price down by not being overly stringent about things like LCD quality control (just look at the MBPs) with the knowledge that it's cheaper to *maybe* repair later, than to make sure things are 100% from the start - as you said, 99% of people won't even notice. It's all calculated, as are the repairs/replacements by crazy Apple perfectionists like myself! If nobody demanded more, Apple would get even more sloppy with quality control.

    Not sure what I'm going to do. Maybe wait a few days and see if it continues to bother me. If it does, I'll take it in.
     
  14. macrumors regular

    Joined:
    Jan 24, 2008
    #14
    ridiculous.

    You will be able to return this.

    ESPECIALLY since it is a new product
    ALSO because it is an obvious problem
    AND because it is the new "apple tech"

    There is no way I can see a manager not accepting the return / exchange.
     
  15. macrumors 6502

    Joined:
    Jun 25, 2007
    Location:
    PA
    #15
    so you're ok with spending $1800 (or $3000 depending on model) and living with a screen like that? If you can easily see that in a photo then it's a problem that needs to be addressed.
     
  16. macrumors 68030

    Joined:
    Nov 18, 2006
    #16
    Nope. Failure is not an option. Not acceptable. They'll exchange it in a heartbeat. Don't worry.

    I was thinking of getting mine at Amazon to save on tax, but fear what happens if I get sent a defect. I'd have to return it to Amazon, etc. I wonder if buying direct from Apple is the better way to go. I've not had to return anything to Amazon so IDK if I'd get nicked for S/H.
     
  17. PDE
    thread starter macrumors 68020

    Joined:
    Nov 16, 2005
    #17
    actually amazon is a lot easier to deal with than Apple. they accept any kind of defect and are prompt with refunds and exchanges - plus they pay for the shipping back to them. A true delight to deal with. I only bought from Apple because I was eager and amazon was out of them.

    Go with amazon, you really won't regret it. The only negative is that it still takes longer to exchange things than it would in a store.Also, sometims the Indian support don't read your emails properly and you have to resend witha firm instruction to actually READ before replying. Other than that they're great: low prices, rebates, free shipping, 30 day returns, no hassle ever. And I don't work for them!
     
  18. macrumors 68030

    Joined:
    Nov 18, 2006
    #18
    PDE - thx. I got my iMac from Amazon but it was pristine. I'll likely do that. Can't stand paying tax.
     
  19. macrumors regular

    Joined:
    Jan 24, 2008
    #19
    PDE,

    Am i alone in saying this.... what is taking you so long?

    I know the post was done today - but, I would not have waited more than an hour to get this done..... get your A$$ over to the SOHO store and be done with it !!! :D
     
  20. macrumors 68040

    Joined:
    May 29, 2003
    #20
    The fact that not all AIR displays look that way should be enough to at least get a comment from Apple support. If things don't go the right way then the problem should be elevated until the display is fixed or the money is returned. Like it or not that display defect makes the AIR unacceptable for some uses. It is exactly why companies offer windows of opportunity for product return/exchange.

    Considering the quality of AIR's displays I don't think Apple wants defective screens out in the field at this time. The AIR is too new and too expensive to get a reputation for having highly variable quality.

    Dave
     
  21. macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #21
    I do recommend that you take it in if you haven't done so already however LCD's are never perfect.

    I have to disagree with your statements about Apple. You said we choose Apple products because we can demand more because we pay more, then where would this leave Dell? Dell's products are crap on many of their lines but they charge a premium on many of their products as well.
    Does that mean that it's acceptable if Dell is less than perfect because we don't expect them to be perfect like we do Apple.
    Also Apple does not advertise themselves as better than others. When have you seen them do this?
    The Mac vs. PC ads are about the operating systems, in fact the ads are mostly about how Windows sucks not how wonderful Mac OS X is.

    Again take it to the Apple store but be prepared for anything they might do. For your sake I hope they just exchange it but you have to remove the theory that Apple's products should be perfect.
    A Bently can ship from manufacturing with blemishes or weird defects and they can still be within specs and they dealer won't exchange the car.
     
  22. macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #22
    You said it bothers you and obviously enough to post here but posting here doesn't fix the issue so it's pointless to post here with a complaint about your machine but then hold off taking it in for Apple look at it. Didn't you just say we buy to Apple products because we can demand more? You're not being very demanding just sitting to your computer telling us the problem.
     
  23. macrumors 6502a

    steve31

    Joined:
    Jul 20, 2007
    Location:
    Edmonton Canada
    #23
    I have a very slight ripple in the upper left side of the metal surrounding the screen, where the magnet would be..you can only notice when you run your finger over it. I called apple about it and said that it was a very slight issue so I will live with it because other than that its perfect but if it get worse then I have it on my file with apple. It would bug me if the problem was with the screen. I have the 1.8 ssd model
     
  24. PDE
    thread starter macrumors 68020

    Joined:
    Nov 16, 2005
    #24
    Ok, I'm sitting in the Apple store with my new macbook air with a great screen. they set me up with a guru who immediately saw the problem and set up the exchange. 30 minutes and here I am. Happy I did it and thanks for the support and for making me feel that I'm not crazy for wanting the best!

    cheers
     
  25. macrumors regular

    Joined:
    Jan 24, 2008
    #25

    CHEERS ! Another OCD-reinforced ending !!!

    Makes us all feel "normal" doesnt it !?
     

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