This is just the last of many straws with Sprint PCS. I've been out of the country on tour for six months, during which I lost my Sprint cell phone in Guatemala. As you can guess, it is kind of hard to replace a cell phone when you're in Central & South America so I decided to wait until I got back to the States. When I got back I called about getting a replacement with the monthly insurance that I signed up for with my contract. Sprint denied my request because I had not used my phone for 60 days, therefore making my claim invalid because of the length of time I hadn't used it. I thought that was crazy enough, but I asked to be refunded the insurance from after the 60 days that I lost my phone. They refused because they said I could have purchased a new phone in the meantime and the insurance would have gone to that. Absolutely ridiculous. I purchased a reconditioned phone from a local vendor, but Sprint refused to activate it and said I need to buy a new one from them... starting at $150! My contract with Sprint does not expire until the middle of January, but I need a phone now. I was planning on switching anyway, but I certainly don't want to give Sprint another cent of my money. I was concerned about the $175 broken contract fee, but a gentleman at a local PCS store informed me that since Sprint purchased Nextel and then in turn changed some policies, you call Sprint up can say that you don't like some of the new policies and got out of your contract. He said this has not been publicized for the obvious reason that Sprint wants to keep contracts as long as possible. Has anyone heard about this or have any experience with this? Any advice on to what I should say? Any input on T-Mobile service? Any other Sprint horror stories?