I'm really not happy with Steinberg's Cubase Dongle (USB eLicenser). When it's plugged in, the machine takes more than twice as long to boot as when it's not plugged in. That is simply not acceptable when the dongle offers no benefit to me whatsoever (it's all about benefits to Steinberg). I've filled in several of Steinberg's support request forms and haven't received a single direct reply (as in addressed *to me*) in two weeks. I paid a lot of money for the use of this software and they can't even be bothered to so much as acknowledge a support request. I can't find a useful looking email address and their support phone numbers are German (= expensive calls). Some information has come my way, but a lot of it is contradictory. Steinberg told the shop they thought the dongle was broken. Then, in another email to the shop Steinberg blamed it on the computer's configuration, which is a lot of nonsense. There is nothing very strange about the way I have the machine set up (Mac Pro, 1 OS X drive, 1 Windows drive). I never had a problem booting this machine before I plugged in the dongle, and I've had all sorts of stuff attached to the USB ports before. Quote 1: Quote 2: (That second email in particular is quite bizarre.) Now the shop is claiming it's actually normal for the machine to take a long time to boot with the dongle attached. I feel ripped off. I wonder, does anyone have a Steinberg email address so I can try and contact them that way? Or any thoughts on this conundrum? Thanks.