Steve Jobs denies iP4 reception issues!

Discussion in 'iPhone' started by rfbandit, Jun 26, 2010.

  1. macrumors member

    Joined:
    Jun 20, 2007
    #1
    Earlier today I tried calling in to Apple Care to see if I could get a bumper case to help with my reception issues. Nobody I spoke with could help me out. So I decided to send the boss man an email, kiss ass a little bit and see what the result would be. He emailed me back in literally 2 minutes! Here's the email:
    [​IMG]
     
  2. macrumors 65816

    treyjustice

    Joined:
    Jun 14, 2009
    Location:
    TX
    #2
    hmm "stay tuned." I wonder what this means.....
     
  3. macrumors member

    Zinger314

    Joined:
    Jun 18, 2010
    #3
    So that *wasn't* sent from his iPhone?
     
  4. macrumors 65816

    Joined:
    Apr 29, 2005
    #4
    Do you have the raw message headers?
    Would be significant to prove its really from Steve.
     
  5. macrumors 6502a

    Joined:
    Mar 28, 2010
    Location:
    New York
    #5
    what a douche insulting your intelligence like that! :rolleyes:
     
  6. thread starter macrumors member

    Joined:
    Jun 20, 2007
    #6
    Yeah, I was surprised by that as well. It looks like he sent it from a computer, the disclaimer on the bottom is not in my signature, so I'm assuming it's in his. EDIT: This message is automatically added to all emails sent through my company's exchange server, it is not my signature on my iPhone, so I assumed it came from him. I can't find a way to view headers in my webmail exchange server access. Once I find a way, I'll copy/paste the headers.
     
  7. macrumors newbie

    Joined:
    Jun 16, 2010
    #7
    Must mean an ios update. Good news!!
     
  8. macrumors 65816

    Joined:
    Apr 29, 2005
    #8
    It would be very significant if steve really said those words. He usually doesn't lie, but you have to parse his words carefully.

    That makes it sound like the problems people are seeing maybe due to something else and there is a fix on the way.

    Can only hope, but its very very promising. 'Stay tuned' is huge.
    'There is no reception issue' is either him being supremely arrogant, or inside knowledge that the phone isn't really broken but a software fix maybe coming.

    Hmmm.
     
  9. macrumors 6502a

    Joined:
    Dec 8, 2009
    #9
    Who needs customer service, just email the Steve Jobs, lol.
     
  10. macrumors 6502a

    Joined:
    Jan 8, 2009
    Location:
    Texas
    #10
    Sounds like there being no reception issue and to stay tuned means it is already fixed and the update is on the way? It doesn't seem like he is trying to be a jerk unlike some of the other emails I've read lately. This one just seems like he is trying to give out a little info?
     
  11. thread starter macrumors member

    Joined:
    Jun 20, 2007
    #11
    If anyone knows how to view headers in microsoft exchange webmail access, let me know and I'll gladly post raw headers. I sent it from my work email to try and get him to respond (I work for a network affiliate), I don't have exchange set up on my new computer yet, so I have access to my email through webmail and my iPhone. Any ideas?
     
  12. macrumors 65816

    ARF900

    Joined:
    Oct 30, 2009
    #12
    Proof?

    I find it hard to believe that he would still think their is no reception issue, I have never seen a phone that loses bars when picked up.
     
  13. macrumors 6502a

    Joined:
    Jun 19, 2009
    Location:
    United States
    #13
    Steve is right.

    "There is no reception issue" means "There is no (hardware) reception issue".
    "Stay tuned" means "We will fix (software) reception issues".

    iPhone 3GS with iOS 4.0 has the same issue. :cool:
     
  14. macrumors member

    ryuuzaki

    Joined:
    Mar 30, 2010
    #14
    Did you send your initial email from your iphone or from your PC?
     
  15. thread starter macrumors member

    Joined:
    Jun 20, 2007
    #15
    Initial email was sent from my iPhone.
     
  16. macrumors member

    ryuuzaki

    Joined:
    Mar 30, 2010
    #16
    that makes a lot of sense....
     
  17. macrumors regular

    Joined:
    Jun 15, 2010
    #17
    Explain to me how touching the antenna has anything to do with software?
     
  18. arn
    macrumors god

    arn

    Staff Member

    Joined:
    Apr 9, 2001
    #18
    Ok, yep. I was able to login to verify this to some degree. Email exists. So seems real. (no way to view headers though.)

    arn
     
  19. macrumors regular

    Joined:
    Jun 15, 2010
    #19
    And if there really believed that there wasn't a reception issue why would they not issue a statement before now and avoid all this bad press?
     
  20. macrumors G3

    Geckotek

    Joined:
    Jul 22, 2008
    Location:
    NYC
    #20
    Double click on the e-mail to open it. Click on "Message Details" (looks like an envelope w/ a piece of paper in front). Probably have to take screen caps....copied text could be faked more easily.

    It doesn't. All the software will do it change how it interprets the data and displays it on the screen.
     
  21. thread starter macrumors member

    Joined:
    Jun 20, 2007
    #21
    Tried that, no option to do it. Arn is logged into my email and verifying as we speak.
     
  22. macrumors 6502

    jb007clone

    Joined:
    Feb 24, 2006
    #22
    "Stayed tuned" probably refers to a software fix. I'm skeptical, but if it solves the bar dropping and the cessation of data transmission by touching the antenna then IMO, this issue will be officially closed.
     
  23. macrumors 603

    marksman

    Joined:
    Jun 4, 2007
    #23
    This is awesome.

    I believe apple is going to offer a service where they chop off 1, 2 or 3 fingers of people who can't hold the phone without problems and stream it on a multicast version of Facetime.


    This is going to be epic!

    This little piggy...
     
  24. macrumors 6502a

    Joined:
    Jan 5, 2002
    #24

    Here is my hypothetical:

    I'm guessing they looked into the reception issue, told their customer service to tell people to expect a press release yesterday, but then found out late in the day that it was not any of the hypothetical reception problems detailed in the many threads here and by experts elsewhere. Then today, found out there was *another issue* that was not reception related but caused the current reception symptoms as a side effect. Fix that, and the reception problems go away automagically.
     
  25. macrumors regular

    Joined:
    Apr 12, 2007
    Location:
    Seattle
    #25
    WOOHOO!!! So we now have official word from Steve Jobs that the issue is 99.9% software and will be fixed with the new iOS4 update which may be out Monday?

    Great news!
     

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