Still haven't received replacement box

Discussion in 'iPod' started by AndrewR23, Nov 27, 2011.

  1. macrumors 68030

    AndrewR23

    Joined:
    Jun 24, 2010
    #1
    Anyone know why? Apple has no idea why?

    Its been 17 business days since I got accepted for the return.
     
  2. macrumors regular

    Joined:
    Nov 26, 2011
    Location:
    Canada
    #2
    They ran out of boxes. Everyone wants to get them replaced.
     
  3. macrumors 6502

    mobi

    Joined:
    Jul 26, 2004
    Location:
    Penn's Woods
    #3
    Same here....the confirmation email states boxes should arrive in 2 days. Guess its time to call Apple? Usually recalls are seamless...
     
  4. macrumors 65816

    musika

    Joined:
    Sep 2, 2010
    Location:
    New York
    #4
    Called today... They did run out of boxes. Hahaha.

    Apple - #1 company in the world. More cash than the US. Runs out of boxes :p
     
  5. macrumors member

    Joined:
    Mar 10, 2009
    Location:
    South Texas
    #5
    Thats crazy that they'd run out of boxes so quick, back on topic I haven't received my box either and I applied for a replacement on day one.
     
  6. macrumors newbie

    Joined:
    Nov 24, 2011
    #6
    Same here, it's been 15 days since I've registered mines to be replaced. They are lagging on the boxes.
     
  7. macrumors 6502a

    Joined:
    Aug 8, 2008
    Location:
    Manchester,UK
    #7
    Im in England, been about 2 weeks and a jiffy bag just came through the door with instructions to call ups but it has a royal mail stamp on it. :roll eyes:
     
  8. macrumors newbie

    Joined:
    Oct 8, 2010
    Location:
    Columbus
    #8
    Exactly 1 month from today I requested a box, 2 phone calls to Apple later...no box...
     
  9. macrumors 6502a

    Joined:
    Aug 8, 2008
    Location:
    Manchester,UK
    #9
    I sent mine in over two weeks ago but they still fail to claim that they have actually received it.
     
  10. macrumors member

    Joined:
    Oct 28, 2011
    #10
    Apple gave me the option to take the ipods to UPS and allow them to box it.
    (I called them)
    I did and mine were sent and charged to Apple's UPS account.
    They cancelled the shipping boxes but they still arrived.
    I have had one "Product replacement pending" since Nov. 19th.

    Just FYI.
     
  11. macrumors 68030

    Joined:
    Jan 15, 2008
    #11
    So funny that Apple is making such a big deal about how the Nano is shipped and why they prefer we use their shipping materials. Yet I would bet most of us had used our Nano's during activities like jogging or biking, so I think the Nano can handle being shipped without "special" packing procedures besides some bubble wrap and a shipping envelope.
     
  12. macrumors 6502a

    Joined:
    Aug 8, 2008
    Location:
    Manchester,UK
    #12
    Update on mine : Just checked status that said they have received it and returned it yesterday (17/12/11).
     
  13. macrumors member

    Joined:
    Apr 30, 2009
    #13
    I've been stuck at Service Requested (step 1) since Nov 16th.
     
  14. macrumors 65816

    Joined:
    Apr 7, 2010
    Location:
    London, UK
    #14
    My status has been saying "Empty box shipped" for a while but I've yet to receive anything. I realise there's a shortage and stuff but is anyone experiencing the same thing?

    Finding it difficult getting through to Apple to talk to a human being so not going to waste anymore time or cost in 0844 charges.
     
  15. macrumors regular

    machpost

    Joined:
    Jan 28, 2010
    #15
    I initiated the replacement request on November 15th, and just received the replacement packaging a few days ago. It wasn't a box at all; it was a yellow padded envelope with a UPS shipping label and a ziploc-type bag inside.
     
  16. macrumors member

    Joined:
    Oct 5, 2011
    #16
    I requested service on November 12, got a box maybe a week later and sent it in a week after that. They received my ipod on December 1. "Product Replacement Pending" ever since then....
     
  17. macrumors newbie

    Joined:
    May 19, 2005
    Location:
    Socal
    #17
    How long does it take after Apple receives my Nano for the repair status to change to "Diagnosis Pending"?
     
  18. macrumors 68030

    Joined:
    Jan 15, 2008
    #18
    So Apple is actually replacing these with refurbished 1st Gen Nano's? Isn't it more expensive for Apple to refurbish the 1st Gen Nano, instead of just giving us a current Nano?

    An 8GB Nano costs less than the 1st Gen 4GB Nano did. Apple would save money and we would get more storage and better features.
     
  19. macrumors newbie

    Joined:
    May 19, 2005
    Location:
    Socal
    #19
    Never mind. My status just went to step 3 "Product replacement pending" so all is well.
     
  20. macrumors regular

    Joined:
    Mar 19, 2006
    #20
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

    Look on the homepage of this site. You'll clearly see that 6 gen Nano's are being delivered, and there are posts in this very forum about it.
     
  21. Resist, Dec 20, 2011
    Last edited: Dec 20, 2011

    macrumors 68030

    Joined:
    Jan 15, 2008
    #21
  22. macrumors regular

    Joined:
    Mar 19, 2006
    #22
    I talked to a gentleman from Apple on the phone and he said they will either ship out silver or black. So far people are getting silver. He said they likely won't send any other color because black and silver are good for both sexes. He didn't explicitly say that it wouldn't be good for both sexes, but he was definitely implying it.
     
  23. macrumors 6502

    Joined:
    Nov 4, 2009
    #23
    Give it some time, I'm sure it will come soon.
     
  24. macrumors 68030

    Joined:
    Jan 15, 2008
    #24
    I didn't think the 6th Generation Nano came in black.
     
  25. macrumors 68040

    Joined:
    Dec 14, 2007
    #25
    My box took 4 weeks to come. Once the received it back it took the 2 weeks to ship.

    My should be here Mon/Tue
     

Share This Page