Strange MS Word problem

Discussion in 'Mac Apps and Mac App Store' started by reykjavik, Aug 18, 2006.

  1. reykjavik macrumors 6502

    Joined:
    Aug 31, 2004
    #1
    Whenever I open MS Word now I get an error box that says "An Unexpected Error Occurred While Trying to Load Microsoft Framework Library." When I hit enter, everything seems normal.

    If thats not annoying enough, I then get ANOTHER error box saying "Word Cannot Operate Existing Global Template" and then this template theme harasses me everytime I try to quit Word asking me to save these templates (what templates is it even talking about??)

    I tried uninstalling and reinstalling - made no difference.

    Any advice?
     
  2. reykjavik thread starter macrumors 6502

    Joined:
    Aug 31, 2004
  3. gekko513 macrumors 603

    gekko513

    Joined:
    Oct 16, 2003
    #3
    I haven't heard about anything similar. It sounds like some files that Word needs have gone missing, but since you've tried uninstalling and reinstalling that's a bit strange.

    When did this start happening. Did you change or install anything just prior to that? Is there anything about your Mac that could prevent Word from having permissions to write to a location where it usually should be able to write this Global Template, whatever that it.

    I don't have Word so I don't know where it's supposed to keep global data, but usually it would be someplace in /Library/Application Support.

    What I would do if it happened to me, is to have a look around the /Library/Application Support folder and see if there were any Microsoft, Office or Word related folders there and if the permissions for those folders seemed correct. Then I'd lok into another user on the Mac (create one if needed) and see if Word did the same there. I'd repair permissions with Disk Utility just in case. Then I might look in /Users/<myuser>/Library/Preferences and move out any preference file that belonged to Microsoft Word and try again. If it still didn't work I'd do another uninstall and the search /Library and /Home/<myuser>/Library for anything Word related and make sure that everything was gone, and reinstall.
     
  4. MisterMe macrumors G4

    MisterMe

    Joined:
    Jul 17, 2002
    Location:
    USA
    #4
    Office keeps data in your account's Documents folder, ~/Documents/Microsoft User Data/. Your account's Application Support contains a Microsoft folder, ~/Library/Application Support/Microsoft/. However, it contains only one folder, Old Fonts. Microsoft installs nothing in the global Application Support folder, choosing instead to place everything where it is most easily corrupted or deleted.
     
  5. reykjavik thread starter macrumors 6502

    Joined:
    Aug 31, 2004
    #5

    so what does this mean, what should I do then?
     
  6. jeremy.king macrumors 603

    jeremy.king

    Joined:
    Jul 23, 2002
    Location:
    Fuquay Varina, NC
    #6
  7. #7
    if you really want to start fresh without any previous preferences or memory, you could go into the user library and delete the preferences for office, as well as the preferences that you may find under the main library, then also delete the stuff stored in the places MisterMe mentioned
     

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