Stuck at grey..

Discussion in 'Macintosh Computers' started by AWishForNoOne, Feb 16, 2005.

  1. macrumors member

    Joined:
    Jan 13, 2003
    #1
    My friend iBook is getting stuck at the grey apple logo screen. I told her to reset the PRAM and do the fsck thing to no avail. It seems like her only option is to run the startup disc but will this clear her harddrive when reinstalling osx. I'm thinking that it won't but I wanted to be sure in case I screwed her over.
     
  2. macrumors G4

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #2
    An "Erase and Install" is not necessary if you're reverting to an older Mac OS X version to recover from a problem like this. An "Archive and Install" will be sufficient. This is true for Mac OS X 10.3 "Panther", at least...what version of Mac OS X is your friend running? If you don't know the exact version number, all I need is the second number (first.second.third - 10.3.8 - what I need is the "3"). Does this make sense?
     
  3. thread starter macrumors member

    Joined:
    Jan 13, 2003
    #3
    she's running panther
     
  4. macrumors 68000

    musicpyrite

    Joined:
    Jan 6, 2004
    Location:
    Cape Cod
    #4
    I'd recommend holding the Shift key at startup.

    Otherwise, maybe a target disk mode, copy over her files, then do a clean install...
     
  5. macrumors G4

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #5
    If she can boot from the Mac OS X install CD/DVD, she should do an Archive and Install, re-install all the upgrades, and hope her Mac returns to normal. Good Luck!
     

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