"Submit Report" Confusion

Discussion in 'Mac OS X 10.3 (Panther) Discussion' started by coolsoldier, Jan 23, 2004.

  1. coolsoldier macrumors 6502

    Joined:
    Jan 7, 2003
    Location:
    The 909
    #1
    I do some computer support and maintenance work for several people, who, as much as I try to explain it to them, do not understand that panther's new "Submit Report" button in the Unexpectedly Quit dialog box submits a report to Apple, not to me.
    I have started getting nasty emails from people who simply cannot understand why I "ignored" the reports that they inadvertently sent to Apple.

    Has anyone else who does this kind of work had this problem? Has anyone come up with a solution (other than downgrading to Jaguar -- I'd rather not have to explain what happened to all those copies of Panther they paid for)?
     
  2. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #2
    I thought it clearly stated they were going to Apple? Granted I haven't seen one in a while (thankfully).
     
  3. coolsoldier thread starter macrumors 6502

    Joined:
    Jan 7, 2003
    Location:
    The 909
    #3
    I don't remember what exactly it says. I haven't gotten one myself since I got rid of Z-Write. But I do get complaints from people who errantly believed that it would submit the report to their own computer techs (and therefore don't submit a report to their own computer techs).
     
  4. buddha macrumors newbie

    Joined:
    Feb 26, 2003
    Location:
    Somewhere too cold
    #4
    Can't quote the identical language, but it is something along the lines of "Submit error to Apple" Only way they wouldn't know is if they just see a submit error button and click without reading or they are too slow to use a computer. :p

    Why don't you just send out a company wide email telling them what it is and that it doesn't notify you of problems?
     
  5. coolsoldier thread starter macrumors 6502

    Joined:
    Jan 7, 2003
    Location:
    The 909
    #5
    How many computer-illiterate users do you interact with? Do they ever listen to that kind of stuff?

    If they do, than I want to work where you work :D
     
  6. latergator116 macrumors 68000

    latergator116

    Joined:
    Sep 30, 2003
    Location:
    Providence, RI
    #6
    Hmm... I get this message every time I quit AIM and some other applications. Here is a screenshot if anyone is interested.
     
  7. latergator116 macrumors 68000

    latergator116

    Joined:
    Sep 30, 2003
    Location:
    Providence, RI
    #7
    hmm.. I can never get this right.:rolleyes:
     

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  8. oldschool macrumors 65816

    oldschool

    Joined:
    Sep 30, 2003
    #8
    Re: "Submit Report" Confusion


    Are the employees under the age of 5? because then thats against labour laws.
     

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