I woke up this morning and checked my email and through the night I had received 3 emails from Apple detailing purchases over the past 3 days on our iPad. Because we had the incorrect setting picked(no need to enter password within 15 minutes) my 3 yr old son was able to rack up over $300 of in-app purchases...
The kind of purchases he made are not like the $.99 ones. He somehow found in-app "deluxe packs" that cost upwards of $149.99. They're really the kind of in-app purchases where you wonder why the game developer has put in packs that cost that much into games targeted at 3 yr olds? I've convinced myself that they're banking on the kind of situation that just happened to us to make some quick money. But that's besides the point here.
I've done some research and found that Apple's sales policy is "all sales are final" but they do have an appeal process for I'm guessing, situations like mine.
I've submitted an online ticket(telephone support is closed because of the holiday) to try and get the charges removed. So who has had success in appealing purchases like this? Is Apple very understanding in these kind of situations?
Thanks for your help and I apologize if this is in the wrong section.
The kind of purchases he made are not like the $.99 ones. He somehow found in-app "deluxe packs" that cost upwards of $149.99. They're really the kind of in-app purchases where you wonder why the game developer has put in packs that cost that much into games targeted at 3 yr olds? I've convinced myself that they're banking on the kind of situation that just happened to us to make some quick money. But that's besides the point here.
I've done some research and found that Apple's sales policy is "all sales are final" but they do have an appeal process for I'm guessing, situations like mine.
I've submitted an online ticket(telephone support is closed because of the holiday) to try and get the charges removed. So who has had success in appealing purchases like this? Is Apple very understanding in these kind of situations?
Thanks for your help and I apologize if this is in the wrong section.