Superdrive problem

Discussion in 'Mac Basics and Help' started by Lesley, Dec 21, 2005.

  1. Lesley macrumors newbie

    Joined:
    Dec 21, 2005
    #1
    Hi there

    I am new to this Forum & wonder if any-one can help me with a problem. I have an eMac - just under 2 years old - & suddenly my Superdrive has 'disappeared'. The eject button on my keyboard does nothing, & when I looked into the System Profiler/Disk Burning it says that I have no burning device.

    Does this sound like a engineer job or do you think it could be that the Superdrive is working, but the eMac has 'lost it'?

    Any ideas would be appreciated.

    Many thanks

    Lesley
     
  2. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #2
    Does inserting an expendable disk help? Maybe reset the PRAM. :)
     
  3. Lesley thread starter macrumors newbie

    Joined:
    Dec 21, 2005
    #3
    Superdrive problem

    Thanks - I have tried resetting the PRAM - that hasn't helped, & I cannot open the drive to insert a disc.

    Thank you anyway...

    Lesley
     
  4. efoto macrumors 68030

    Joined:
    Nov 16, 2004
    Location:
    Cloud 9 (-6)
    #4
    I'm not sure if having it 'disappear' is better or worse than having it break! :(

    I was trying to do a regular backup of files last night and my in the middle of the burn I get an error from Toast:

    The drive reported an error:
    Sense Key = HARDWARE ERROR
    Sense Code = 0x09, 0x01
    TRACKING SERVO FAILURE

    So needless to say, I think I have to see some AppleCare in the near future....and right during the holidays too! :mad:

    For your issue you should be able to hit the manual eject button, but I can't say exactly where that is (only that it usually exists). It's commonly a pinhole sized spot where you can override the software driven eject. I doubt this will suddenly make it appear in the OS but at least you can get a stuck disc out or put one in and see if having a disc in there prompts the OS to recognize the drive.
     
  5. TLRedhawke macrumors 6502

    Joined:
    Sep 17, 2004
    #5
    I don't think I've ever heard of such a thing, but we'll go through the standard procedure of isolating the issue. It's an eMac, so there is a manual eject hole on the drive. Just hold open the bay door and insert a paperclip into the hole to eject the drive. Then pop a disc in it and push the door closed. If it closes, and spins, then it's not the drive at issue, but rather the OS. Patchburn is a great utility to force recognition of new drives, so give that a shot if the drive still functions, and the drive may come back to life.
     

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