SwitchEasy (Ipad2 Canvas) | Worst Customer Service Ever.

Discussion in 'iPad Accessories' started by OverSpun, May 3, 2011.

  1. OverSpun, May 3, 2011
    Last edited: May 15, 2011

    macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #1
    AVOID!!! Do not order from SwitchEasy!!!

    I have collected a quick cliff notes for members to read all the biggest issues dealing with SwitchEasy if you don't want to read the entire thread-

    MacRumor Member's Issues with SwitchEasy-
    http://forums.macrumors.com/showpost.php?p=12508177&postcount=6
    http://forums.macrumors.com/showpost.php?p=12509152&postcount=8
    http://forums.macrumors.com/showpost.php?p=12517492&postcount=11
    http://forums.macrumors.com/showpost.php?p=12539192&postcount=22
    http://forums.macrumors.com/showpost.php?p=12539791&postcount=24
    http://forums.macrumors.com/showpost.php?p=12542779&postcount=31
    http://forums.macrumors.com/showpost.php?p=12543534&postcount=34
    http://forums.macrumors.com/showpost.php?p=12548970&postcount=45
    http://forums.macrumors.com/showpost.php?p=12553074&postcount=54
    http://forums.macrumors.com/showpost.php?p=12554405&postcount=56
    http://forums.macrumors.com/showpost.php?p=12555672&postcount=70
    http://forums.macrumors.com/showpost.php?p=12558404&postcount=75
    http://forums.macrumors.com/showpost.php?p=12561857&postcount=76
    http://forums.macrumors.com/showpost.php?p=12566704&postcount=89
    http://forums.macrumors.com/showpost.php?p=12566994&postcount=91
    http://forums.macrumors.com/showpost.php?p=12568586&postcount=95
    http://forums.macrumors.com/showpost.php?p=12569969&postcount=99
    http://forums.macrumors.com/showpost.php?p=12570150&postcount=100
    http://forums.macrumors.com/showpost.php?p=12570395&postcount=101


    A few posts of my issues with SwitchEasy:
    http://forums.macrumors.com/showpost.php?p=12544234&postcount=38
    http://forums.macrumors.com/showpost.php?p=12553968&postcount=55
    http://forums.macrumors.com/showpost.php?p=12562031&postcount=77
    http://forums.macrumors.com/showpost.php?p=12566738&postcount=90
    http://forums.macrumors.com/showpost.php?p=12568536&postcount=94


    SwitchEasy emailed me one of their customer's personal data!!!-
    http://forums.macrumors.com/showpost.php?p=12566495&postcount=88


    What a big headache canceling an order with them and getting a refund!!-
    http://forums.macrumors.com/showpost.php?p=12569969&postcount=99
    http://forums.macrumors.com/showpost.php?p=12571670&postcount=104
    http://forums.macrumors.com/showpost.php?p=12573059&postcount=109
    http://forums.macrumors.com/showpost.php?p=12576556&postcount=121
    http://forums.macrumors.com/showpost.php?p=12576968&postcount=122


    Worth reading too-
    SwitchEasy Canvas - Cracking & Chipping of plastic


    Pshhhh. I ordered mine last week and I Received this exact copied email from them until I emailed them 3x including my paypal transaction ID that they must have wasted extra time asking me for my PP ID.:confused:

    Clearly they've not organized their sites about their inventory that always say "in stock" which is likely their marketing without them being available.

    Sure their case looks decent in the video and reviews but I'd prefer ordering from a company without all the swishy washy talk.

    We are aware now from this thread that they're located in Hong Kong "overseas" which is a joke. I don't care their products are made in China or if it's matter if their built by underwater basket weavers or even in Pluto if they can drop some legit info if I'm buying anything.


    Perhaps a new thread about their poor information offered for their customers which should be as important as the actual product.

    I emailed them back this morning and I said this-
    :D
     
  2. macrumors member

    Joined:
    Aug 1, 2002
    #2
    [​IMG]

    I got the same email from switcheasy last week - 2 days later the case was at my door. This is easily the best case BY FAR for the ipad 2. Nothing comes close
     
  3. macrumors newbie

    Joined:
    Apr 26, 2011
    #3
    I ordered mine eight days ago and it still hasn't shown up. They also have no idea when they are expecting more in.
     
  4. macrumors newbie

    Joined:
    Apr 21, 2011
    #4
    Weird, I ordered my brown one the other day and it was literally on my doorstep like 48 hours later, for I think $4 shipping? Are people still ordering from the international link or something?

    I too, got the same email warning me there was going to be a delay. There wasn't.

    Case is awesome, I like everything but the fabric (would prefer a different texture, but I knew that going in). My clip isn't tight at all, very easy to open and close, but still holds it securely. Only complaint might be the weight, but you're sacrificing that for a lot of protection.

    I give it an A minus.
     
  5. thread starter macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #5
    Since they sent me an email without the tracking number so I sent this-

    A couple hours I had a tracking number right away! I can tell it is important being bored sending random emails that probably thought-

    Wow... Let's hurry up so this guy won't send us more weird emails. ;) haha.
     
  6. macrumors newbie

    Joined:
    May 3, 2011
    #6
    Same exact issue and problems I am having. I asked for a ship date estimate and it has surpassed that. Bought it over a week ago in business days. No expedited shipping or anything once they receive stock. I don't like the idea of listing stock when you are out then charging money only to tell me you are out of stock when I email you asking what the deal is! :( :confused: anyway I'm still waiting but don't think I will order again, good product or not.
     
  7. thread starter macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #7
    I'd have to say that they have the worst customer service with any 'company' I've ever ordered from and I'd never order again from them.

    Any product isn't worth anything if they can't back up their orders...

    All I can recommend is emailing them enough getting info out of them. I had to email them 4-5x to finally giving me a tracking number or even anything. I should have known better ordering from some flop overnight case company spamming the accessories forums. I'll likely expect this case to last ~year. I'll make my own review if it actually shows up or if my correct order is the right one.

    Keep emailing them!
     
  8. macrumors 6502

    Joined:
    Feb 20, 2011
    Location:
    TN USA
    #8
    I'd be just as suspicious/skeptical as you if my first experience was like yours, but I'd at least wait it out and receive your case. If you don't like it, you either don't want a folio case or just hard to please,lol. I got one for my wife's when they first showed up and like some others, we received it just 2 or 3 days later with no express shipping etc... I'm waiting til all this clears up then ordering one for me.

    Hang in there
     
  9. macrumors newbie

    Mafteah

    Joined:
    Oct 26, 2009
    Location:
    Tel Aviv, Israel
    #9
    Someone knows when it will be available for international shipping? (black one)
     
  10. thread starter macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #10
    Yea... Their name should be Switch and Bait. :rolleyes:

    They send people's tracking numbers which aren't actually shipped yet they're only in USPS system. -

    What a huge joke. My review will continue dropping how they've clearly not even shipped anything keeping people happy.
     
  11. Guest

    falconeight

    Joined:
    Apr 6, 2010
    #11
    I ordered mine two weeks ago and even got a tracking number. It has yet to get here. I emailed them and they said they haven't received them yet. How can you send out a tracking number two weeks ago and not have the item? I dont care how good the case is they suck.
     
  12. thread starter macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #12
    Yea, I totally agree. I don't care if the case cooks my breakfast and washes my dog if he falls in a mud puddle into my house... Their CS is the biggest waste. Try bugging them and they'll probably sending you a tracking number that hasnt been shipped yet like mine. I'll just contact paypal and I'll build up this thread as big as possible wo they won't sell anything again. I'd be fine with legit answers out of their bags of tricks...
     
  13. macrumors 68000

    3goldens

    Joined:
    Feb 26, 2008
    #13
    Not sure if any of you self consumed folks know this, but the entire region and all the shipping in and out of that area has been hit hard by something called an Earthquake.

    Talk about CNN, turn it on bud, learn something about logistics.

    I have never read such a lousy excuse for a letter of complaint in my entire life. What are you 13 years old?

    Whoever wrote that email to the company is nothing but total moron, and if I was running that company I would send you a refund and a note telling you to go buy your case somewhere else.

    So why don't you, if you can't be patient and wait for the product then hit the road and find another company to whine and complain about.

    I have had nothing but great experiences with their customer service, they have always been friendly courteous and prompt with their deliveries.

    There's no need to come on to this forum or any forum for that matter, and trash a quality outfit that sells tons of quality products. Its just totally unnecessary temper tantrum baby behavior!
     
  14. OverSpun, May 4, 2011
    Last edited: May 4, 2011

    thread starter macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #14
    LOL... switchbait builds their products in china is NOT Japan who had the earthquake. If you must would like to know- go find some research yourself there was an 7.1 earthquake in Japan in 2009 august in Narita airport since I was THERE since it was a mess then and I didnt need to guess the earthquake last month. Learn before jumping in a thread before you know.

    Congrats finding a thread for you to flame and fan with your pathetic experience with this company before doesn't help anything.

    A quality outfit? Your post is pretty clear that you're probably the owner/employee to 'help' the issues.

    Their pathetic canned responses to show off that they've sold a ton cases isn't helping anyone becoming frustrated without any information about their orders while they're likely sitting on top piles of paypal transactions that they continue and wait until they catch up enough complains.

    My email was to switch easy after I was getting tired emailing them without any single slight legit info until I got bored sending random emails to make me enjoyed to see if they would actually write back... I'm actually 3, not 13. ;):eek:

    Repeat-

    It had been clear in the other thread all switchbait's having shipping from hong kong from their manufacturer. If you actually believe Japan / earthquake first wouldn't ever build a case being sold for 50 bucks as maybe you should do your own research the entire region or even the south Asia in this week without drawing a political conversation with you since you were interested dropping insults at me and several other members on the site so I will offer this post how they are as frustrated without any info on their own orders.
     
  15. macrumors member

    Joined:
    Aug 1, 2002
    #15
    I got lucky, after I ordered one a couple weeks ago I got the infamous "due to distributor issues/customs/bla bla" email... but it then shipped the same day. before i got the tracking number later in the day i emailed them asking why it said in stock on the website and got a response apologizing for the delay as if my item was still delayed (after my item had shipped).
    the case arrived a couple days later.

    my roomate and his girlfriend both ordered one early last week and they have yet to receive a tracking number
     
  16. macrumors 6502

    Joined:
    Feb 20, 2011
    Location:
    TN USA
    #16
    OP you are a broken record...cancel your order already...this thread is for you to b**** only...we get it...Switcheasy has apparently done a fine job of completing orders in the past and probably will in the future, its called an isolated event...

    You've made your point
     
  17. macrumors 68000

    3goldens

    Joined:
    Feb 26, 2008
    #17
    Take the advice, find another case!

    Your a whiner clearly!

    And you said it, I didn't!
    "I'm actually 3, not 13"
     
  18. thread starter macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #18
    Dang, you must have some crazy good luck. :) I'm sure your roomate + gf might need a calendar checking on it too. My iPad is so cold. I'll build a little fire and cuddle with it since it's pretty sad. ;) haha.

    Who wants to read a 48 page thread for kissing feet? If you read my posts that I'm only interested some legit info about shipping from the company for MY order. I'm obviously not the only forgotten order. Read the other posts by other members in this thread and the other thread too.
    Who are you, anyway? Customers are always right.

    Yes, I answered your assumed question since your questions are asinine.

    You certainly have some asinine threads- http://forums.macrumors.com/showthread.php?t=929258&highlight=Steve "THE LIAR" Jobs


    Find another thread to piss in their cheerios. Thanks.
     
  19. macrumors 68000

    3goldens

    Joined:
    Feb 26, 2008
    #19
    No they most certainly are not, and you my friend are a prime example of why!
     
  20. thread starter macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #20
    Sir-

    You are definitely not a businessman. You're wasting my time from your invalid posting. Enjoy your products from this company who can't deliver.
     
  21. thread starter macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #21
    shameless bumping-


    Did anyone else receiving a working tracking # yet? Well, does it load up saying that it was shipped since an electronically sent -> USPS previous 'stamped' into the mail stream.


    Yes, I am aware that switcheasy is 'waiting' for their back-ordered inventory since a few weeks back now for many people too.



    note: If you plan on flaming in the thread, this thread is important than anyone else perusing 20+* pages if anyone else was still waiting too. :)
     
  22. macrumors newbie

    Joined:
    May 3, 2011
    #22
    I ordered the Cover Buddy on May 5, but I have not received an order or shipping confirmation until now. All I received was the confirmation of payment from Paypal.

    How many days does it take for them to issue an order confirmation? I don't even have a way of tracking my order!
     
  23. thread starter macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #23
    Well... I had to follow up on my own order after sending them 5+ emails to finally get a tracking #. I have been told... "In 4 days". And 2 weeks... and "7 days".. Its interesting for me.

    Just email them and see what they say. It is confusing that you'll see that the conversation email is broken apart after they respond without even quoting my questions.

    Besides- If my order actually shows up, I will absolutely never order any of their products. Post back in here again so we can see if my situation is the same. I'm pretty sure there are 15+ day orders people posted before. :eek:
     
  24. macrumors newbie

    Joined:
    Apr 26, 2011
    #24
    I ordered mine on 04/27. Still a no-show and all I get are the automated response emails.
     
  25. macrumors newbie

    Mafteah

    Joined:
    Oct 26, 2009
    Location:
    Tel Aviv, Israel
    #25
    Got my Cover Buddy yesterday - love it.
    My CANVAS - Black shipped today :)
     

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