Sync Stuck!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by MarkW19, Dec 28, 2007.

  1. macrumors 65816

    Joined:
    Sep 13, 2002
    Location:
    Surrey, UK
    #1
    My UK iPhone (not jailbroken) has been syncing fine since I got it on Nov 9th.

    But, today, it's been refusing to sync. iTunes simply stays on "Syncing "iPhone"", and doesn't make any progress like it usually does. 30 minutes later, and it's still there.

    I've tried rebooting my Mac, my iPhone, but it's just the same. I've not changed anything recently on either device, so I can't understand why this is suddenly happening.

    Can anyone help, please?
     
  2. macrumors regular

    Joined:
    May 10, 2004
    Location:
    Essex, UK
    #2
    There have been numerous threads about this on the official Apple forums about this in the last few days and it seems to be a fairly recent and widespread problem. I've submitted a feedback report to Apple and am rather hoping that they will acknowledge the issue and release a quick fix as this renders my iPhone practically useless, particularly at the moment as I am annoyed about O2 and CPW being very sluggish in porting my number over. :mad:

    Having received this thing as a Christmas present costing £269, one would expect it to do what it is supposed to do and instead I'm carrying around the equivalent of a Blackberry that only checks my emails every 15 minutes, albeit a very, very cool one. :p
     
  3. thread starter macrumors 65816

    Joined:
    Sep 13, 2002
    Location:
    Surrey, UK
    #3
    Well, I had a US iPhone (jailbroken, SIM unlocked) earlier in the year, and this same problem happened once with that, too.

    I've sorted it out for now, anyway, by force-quitting iTunes, then relaunching. I tried this many times about an hour ago and it didn't change anything, so god knows why it's just worked again now.

    I can't wait for the new update, whenever it comes. I love my iPhone, but it's far from perfect. I have a lot of random Safari crashes, and performance is sluggish a lot of the time - SMS delays when opening, as does Calendar, and others. I'd just like it to be snappier!
     
  4. macrumors 68000

    Joined:
    Aug 10, 2006
    #4
    I've been seeing this problem too, since installing the updated version of the latest security update for 10.4.11. The iPhone does sync, but it sits at "Syncing iPhone" for a few minutes before it starts to sync the contacts etc. I'm assuming that it's something to do with the security update: did your problems start after you installed that?
     
  5. thread starter macrumors 65816

    Joined:
    Sep 13, 2002
    Location:
    Surrey, UK
    #5
    I haven't actually installed the security update yet, just 10.5.1
     
  6. macrumors 68000

    Joined:
    Aug 10, 2006
    #6
    Update - postings on the Apple support forum indicate that this may be a problem at Apple's end with one of the servers that iTunes tries to contact during the sync process. Try syncing without an internet connection and see if it works - I'm currently in an airport on WiFi and don't want to log out for now, so can't try this but will later on. :)
     
  7. thread starter macrumors 65816

    Joined:
    Sep 13, 2002
    Location:
    Surrey, UK
    #7
    Ahh that makes sense, and is good news if it's right!

    I've got it working now after force-quitting iTunes for the 10th time and it finally working, but if it happens again, I'll turn off my net connection.

    Good work!
     
  8. macrumors regular

    Joined:
    May 10, 2004
    Location:
    Essex, UK
    #8
    I can confirm that this is the work-around for the issue at the moment. Not great by any means, but sufficient until :apple: decide to get their butts in gear and fix it.

    Cheers :)
     
  9. macrumors newbie

    Joined:
    Jul 9, 2007
    #9
    Yep, this totally worked for me. woohooo
     
  10. macrumors regular

    nsheikh80

    Joined:
    May 2, 2005
    Location:
    London, England
    #10
  11. thread starter macrumors 65816

    Joined:
    Sep 13, 2002
    Location:
    Surrey, UK
    #11
    It's just done it again, turning off my internet connection temporarily sorted it. Grr...
     
  12. macrumors regular

    Joined:
    Nov 26, 2005
    Location:
    NJ
    #12
    http://discussions.apple.com/thread.jspa?messageID=6218275#6218275
    More information can be found at the link above.
    We've been talking about this for a few days now and we're all hoping that Apple gets is corrected soon. Until then, the most-reliable way to get iPhone to sync is to disable your Internet connection (Airport or ethernet).
     

Share This Page