T-Mobile rep trying to pull a fast one?

Discussion in 'iPhone' started by sparrky, Apr 13, 2013.

  1. sparrky, Apr 13, 2013
    Last edited: Apr 13, 2013

    macrumors 6502a

    sparrky

    Joined:
    Oct 23, 2008
    Location:
    California
    #1
    My friend has a Verizon iphone 5 and wants to switch to T-mobile. She knew going in that if she wants the full Tmobile spectrum (AWS, HSPA+ 42 & LTE) that she'd need the new T-Mobile phone. She currently has a T-Mobile sim on the $30 prepaid plan to test out service in her area, and planned to use that with the new T-Mobile iphone 5. The rep she spoke to told her that the $30 plan won't give her "full tower access" on her Verizon iPhone OR the T-Mobile phone, but the $60 plan will ..he specifically promised her LTE even. On her Verizon iPhone.

    She texted me to ask me what I think and I told her I think he's mistaken and sent her a link to this article - http://www.tmonews.com/2013/03/taki...urrent-iphone-5-and-how-it-works-on-t-mobile/ ...he took a look at it and said it's wrong. She believed him. She signed up for the $60 plan and kept her Verizon iPhone. She saw 4G on her phone and was convinced she had "full tower access" ... drove 10 miles and is now stuck on Edge.

    Am I terribly confused or did this rep give her bad information??
     
  2. macrumors 6502

    dtbratt

    Joined:
    Feb 6, 2011
    Location:
    Stoney Creek, ON
    #2
    Rep didn't know anything! lol Very bad info. $30 plan would have been fine. Don't matter which plan you are on as far as service goes. Does depend on the iPhone you have though.
     
  3. macrumors 6502a

    aphexacid

    Joined:
    Jul 31, 2007
    Location:
    Chicago
    #3
    She got 4G because she was in an area that happened to be using a particular frequency that tmobile just added to their spectrum. These area's are few and far between for the most part. So she will likely be on EDGE a lot.

    She will not get LTE with her verizon iphone at all. The rep was misinformed or a scammer.
     
  4. thread starter macrumors 6502a

    sparrky

    Joined:
    Oct 23, 2008
    Location:
    California
    #4
    Thanks for the replies. I'm seeing more and more people getting bad information from T-Mobile reps and even from the Apple store (selling the old a1428 to people who ask for a T-Mobile iphone 5). Shame they didn't give them better training, or at least add something to the model number to make it less confusing for the average person. Who knows how many people have the wrong phones right now and have no idea why they're stuck with EDGE.
     
  5. macrumors 6502

    Joined:
    Jan 3, 2013
    #5
    "Full tower access?"

    Ain't coverage slightly different on the $30 pre-paid plan?
     
  6. macrumors 65816

    Joined:
    Nov 15, 2010
    #6
    The plan has nothing to do with coverage she would have got. I highly suggest your friend go back to the store and speak to a manager. That guy definitely pulled a fast one.
     
  7. macrumors 65816

    Joined:
    Jul 6, 2007
    #7
    "Full tower access" is BS. However, you don't get data roaming (still get voice roaming) with $30 prepaid plan while you get both data/voice roaming with the $50+ postpaid plan.
     
  8. TOYSTER17, Apr 14, 2013
    Last edited: Apr 14, 2013

    macrumors regular

    Joined:
    Aug 2, 2010
    #8
    Those reps at T-mobile authorized retailers don't know anything, maybe that's where she went? I always make sure to go to a T-Mobile corporate store.

    It's like when I was getting my iPhone 5 on saturday. Went to the T-Mobile store near my house (authorized retailer) and asked how much I would get for my iPhone 4S if I traded it in and he told me about $50 (even though I already knew the minimum was said to be $100 from what I've read). Well, I saw him buying an iPhone 4S off another customer who wanted to trade it in, bought it with his personal money, and then heard him tell another worker that he "just made $180 off the deal." Shady.
     
  9. macrumors 6502

    Joined:
    Mar 12, 2012
    #9
    I have not heard something more wrong regarding cell service. You will have full access to the whole T-mobile network. However LTE is not available in all areas so maybe that is what they were referring to.
     
  10. macrumors 604

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #10
    I'm fairly certain, though please correct me if I'm wrong, that the $30 doesn't include LTE. This could be what the rep meant by "full tower access". I know att roaming is also supposed to be free. Not sure if that is only with newer plans (roaming is no lte, for sure).

    In any case, it's a month to month plan. You are not stuck with it. I would suspect that it was less "pull a fast one", and more just an uninformed rep. Have you ever given misinformation because you didn't know better? I certainly have.
     
  11. macrumors 68000

    Joined:
    Aug 11, 2009
    #11
    T-Mobile prepaid has full access to LTE. What it doesn't have is roaming support.
     
  12. macrumors 604

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #12
    Thanks for the correction. And good to know :)
     
  13. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #13
    That's why you don't go by whatever a company rep tells you.
    Do your own homework to avoid hassle or misinformed employees.
     

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