Tech Consultant New to Mac

Discussion in 'Mac Basics and Help' started by MacClueless, Jun 21, 2006.

  1. MacClueless macrumors member

    Joined:
    Jun 21, 2006
    #1
    Hello - I'm an IT consultant relatively new to Mac but moving that direction (as are my clients). One thing I've really wanted to do is get a remote control tool like gotoassist.com to remotely support my clients. The problem is there kinds of services are not only expensive but I don't think they're Mac friendly. Any suggestions?
     
  2. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #2
    There's no web-based remote control, like gotomypc.com (AFAIK).
    You pretty much have 3 options.

    Apple Remote Desktop: http://www.apple.com/remotedesktop/
    VNC : http://sourceforge.net/projects/cotvnc/
    Timbuktu : http://www.netopia.com/software/products/tb2/

    The nice thing with Timbuktu is that it's fully cross platform. But it's pricey.
    ARD is pricey and great with the Mac. It has a built-in VNC client to connect to PCs with a VNC server running.
    The VNC link is to a VNC client for the Mac. Macs have VNC servers built-in, as part of the "Remote Desktop" option in the Sharing prefpane.
     
  3. MacClueless thread starter macrumors member

    Joined:
    Jun 21, 2006
    #3
    Nothing that requires me to pre-install software on the client will really work for a variety of reasons.

    These guys say they work with Mac

    https://na.inquiero.com/web/inquiero.asp

    Anyone try?
     
  4. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #4
    For starters, I automatically discount any company that calls a Mac, a MAC.

    That group is based is the UK, don't know what kinda international tech support they offer if you're overseas.

    They still require a remote installation of a client, though the only mention of tech specs that I see are for Windows 2k. Pretty vague.
     
  5. mduser63 macrumors 68040

    mduser63

    Joined:
    Nov 9, 2004
    Location:
    Salt Lake City, UT
    #5
    I don't know if it will suit your needs, but Symantec's PCAnywhere recently added support for Mac OS X.
     
  6. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #6
    Hmm I'll be damned. I'd be interested to see how well it works, given Symantec's OS X record.

    LINK to PCAnywhere.
     
  7. superbovine macrumors 68030

    superbovine

    Joined:
    Nov 7, 2003
    #7

    what are you trying to do? mac has a freebsd kernel, you can enable ssh which will give you shell access.

    there is always webex which i use it often to troubleshoot remote sites with local administrators. They have a mac client, not sure how good it is though. There isn't a client to install, it all done through the web browser and it is pretty easy to talk to a non-technie to surf to webex and start a session.
     
  8. MacClueless thread starter macrumors member

    Joined:
    Jun 21, 2006
    #8
    Great info. So Webex and Inqueiro are my options. Anyone have experience with their Mac clients?
     

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