Terrible delivery times

Discussion in 'iPod' started by Spanky Deluxe, Mar 17, 2005.

  1. macrumors demi-god

    Spanky Deluxe

    Joined:
    Mar 17, 2005
    Location:
    London, UK
    #1
    I ordered an iPod mini 6gb a week ago monday and I've been tracking its progress ever since, comparing it to what's happened to other people. Google brought up this site several times in my hunt for experiences so I thought I may as well put mine up too.

    I ordered it on the afternoon of Monday 7th. The apple site said that the item would be ready for dispatch in 24 hours but if I were to go for the custom engraving (which was free), it would take 5-6 days longer to get here. Fine I thought, that still leaves plenty of time to get it before I go skiing on the 19th. I ordered it and waited patiently. On the 9th I got an email informing me that the item had shipped. It was expected to take 7-8 working days to get to me.

    Rriight. So that's already going to be quite a bit longer than they said *before* I ordered. By those workings I should get the item on Friday 18th or the following Monday.

    I guessed that they would deliver on the Friday or before because companies usually seem to give over-estimated delivery times.

    I tracked my item all the way from Shanghai by using the www.apecode.com website that I'd found by reading other people's experiences on here:

    15 mar 05 90 75 truck arrived at final destination Apple, Shanghai 15 mar 05
    14 mar 05 30 10 departed direct KN Luxemburg
    14 mar 05 40 69 accept scanned at EDC KN Luxemburg 16 mar 05
    14 mar 05 86 14 booking slot obtained KN Luxemburg
    14 mar 05 40 60 Arrived at EDC KN Luxemburg 15 mar 05
    13 mar 05 32 55 flight departed Kuehne & Nagel Shanghai
    11 mar 05 32 05 Flight Booked Kuehne & Nagel Shanghai
    10 mar 05 30 64 Departed from source Apple, Shanghai
    09 mar 05 30 60 departed from product source Kuehne & Nagel Shanghai
    09 mar 05 05 00 boxes scanned Kuehne & Nagel Shanghai
    09 mar 05 00 05 Data received from supplier Apple, Shanghai

    So on the 15th I started frantically checking to see what TNT Express were doing with it. Item 'not found' over and over again. I called up Apple to harass them a bit and to make sure they knew that I really needed to get it before the weekend as I wouldn't be here otherwise. They said it should go through pretty soon as once an item arrives in the Netherlands, it usually gets sent straight to the UK. So today, the 17th. Still nothing. TNT Express have been sitting on their arses doing absolutely nothing. My little iPod has been on a shelf doing nothing. Nobody's even bothered to scan it into their systems.

    Upon calling Apple again, they now say that TNT's expected delivery date is now Monday or Tuesday next week and that I definately won't get it before then. There's no explaination as to why its been sitting around for days.

    So basically TNT Express are very much NOT Express.

    Not happy.
     
  2. thread starter macrumors demi-god

    Spanky Deluxe

    Joined:
    Mar 17, 2005
    Location:
    London, UK
    #2
    Well it seems like my luck isn't all bad, my iPod's appeared on TNT Express' tracking and I've spoken to a nice lady called Anna there and she tells me that it looks like I'll be getting my baby tomorrow after all.

    It turns out it wasn't TNT Express's fault, it was Apple who decided not to forward on the item to TNT Express for days on end. :(


    Phil
     
  3. Moderator emeritus

    WinterMute

    Joined:
    Jan 19, 2003
    Location:
    London, England
    #3
    My 60gig iPod is probably in the same consignment then, as I ordered it on the same day, however it's still not registering on the TNT search, so I guess I'm not getting mine anytime soon. :(
     
  4. macrumors newbie

    Joined:
    Mar 16, 2005
    #4
    I have ordered from apple online twice now and the delivery times had been really bad both times. Also, the tracker wasn't up to date either and my ibook arrived when the tracker site said it was still abroad!!

    Delivery sucks with apple.
     
  5. macrumors 68000

    PCMacUser

    Joined:
    Jan 13, 2005
    #5
    I ordered an iPod remote control from Apple last week and it arrived within a couple of days. But that was just a remote and they probably have a few thousand boxes of them lying around!
     
  6. macrumors 6502a

    watcher2001

    Joined:
    Mar 9, 2005
    Location:
    38° 12'47.72" N 85° 31'54.63" W
    #6
    This is truly strange as I had the exact opposite occur. I ordered my iPod 60GB photo at 1AM EST on a Saturday. By 3PM EST on Sunday it had shipped from Shanghai and it arrived at my door Tuesday AM at appx 8AM EST. In total less than 80 hours and that was with custom engraving. I was awestruck at how fast it got here.
     
  7. Moderator emeritus

    WinterMute

    Joined:
    Jan 19, 2003
    Location:
    London, England
    #7
    Might be due to the fact you're in the USA and we're in the UK... :rolleyes: ;)

    Still no sign, am sending up flares and arranging a search party....
     
  8. mpw
    Guest

    Joined:
    Jun 18, 2004
    #8
    As was mentioned in an earlier thread http://forums.macrumors.com/showthread.php?t=102300 TNT in the UK have a problem with theft it seems. On the bright side if yours is more than a few days late you could be looking at decent compensation.
     
  9. macrumors 601

    liketom

    Joined:
    Apr 8, 2004
    Location:
    Lincoln,UK
    #9
    Well your all doing better then me :

    iPod mini ( engraved )
    iSight
    Power adapters worldwide

    dispatched on the 3rd of March still waiting ment to be a mess up with the computer systems in the netherlands ?? but i have already got them to give me a good will gesture for my troubles

    o and i'm still waiting ! told next mon/tues/wed/thursday !! i will be complaining by letter if not here by monday .
     
  10. Moderator emeritus

    WinterMute

    Joined:
    Jan 19, 2003
    Location:
    London, England
    #10
    Bu**er the compensation, I got it through the Uni purchasing site anyway, so it's dirt cheap, I just want my NEW IPOD!!!!!...
     
  11. thread starter macrumors demi-god

    Spanky Deluxe

    Joined:
    Mar 17, 2005
    Location:
    London, UK
    #11
    It arrived!!! :-D :-D

    It arrived early this morning at some point between 8:15 and 9:45 (I was out and my housemate signed for it).

    Yay!!! I'm so happy!!! Shame I have to buy a firewire cable now but that doesn't really bother me!!

    I'm finding it surprisingly hard to fill the little critter up, I've got thousands and thousands of songs but I can't be bothered to listen to most of them and so don't want them on there!! Only have about 1.5 gigs worth of stuff I want to listen to in the near future.

    For those still awaiting delivery, here are my final shipping info files from www.apecode.com:

    Kuehne & Nagel:

    15 mar 05 90 75 truck arrived at final destination Apple, Shanghai 15 mar 05
    14 mar 05 30 10 departed direct KN Luxemburg
    14 mar 05 40 69 accept scanned at EDC KN Luxemburg 16 mar 05
    14 mar 05 86 14 booking slot obtained KN Luxemburg
    14 mar 05 40 60 Arrived at EDC KN Luxemburg 15 mar 05
    13 mar 05 32 55 flight departed Kuehne & Nagel Shanghai
    11 mar 05 32 05 Flight Booked Kuehne & Nagel Shanghai
    10 mar 05 30 64 Departed from source Apple, Shanghai
    09 mar 05 30 60 departed from product source Kuehne & Nagel Shanghai
    09 mar 05 05 00 boxes scanned Kuehne & Nagel Shanghai
    09 mar 05 00 05 Data received from supplier Apple, Shanghai


    TNT Express:

    18 Mar 2005 07:59 East Midlands Out For Delivery
    18 Mar 2005 05:25 East Midlands Airport Consignment Received At Transit Point
    18 Mar 2005 04:39 East Midlands Airport Consignment Received At Transit Point
    18 Mar 2005 01:27 Liege Euro Hub Consignment Passed Through Transit Point
    18 Mar 2005 00:25 Liege Euro Hub Consignment Passed Through Transit Point
    17 Mar 2005 23:35 Eindhoven Shipped From Originating Depot
    17 Mar 2005 23:29 Eindhoven Shipped From Originating Depot
    17 Mar 2005 20:54 Eindhoven Consignment Received At Transit Point
     
  12. Moderator emeritus

    WinterMute

    Joined:
    Jan 19, 2003
    Location:
    London, England
    #12
    Finally arrived today, about 3 days after apple said it would, it did show up on the TNT tracking, then sat in Northampton for 3 days... :rolleyes:

    Still, everything arrived at the same time, the case is cool and the iPod is spot-on, makes my old 2nd Gen 10gig look very outdated.

    Currently re-ripping a zillion CD's into 320Kbps AAC and a few into Lossless... :D

    Got all my pics on it too. :cool:
     
  13. macrumors newbie

    Joined:
    Apr 6, 2005
    #13
    delivery woes....

    Hi All,

    I stumbled across these pages as i searched to see if anybody else was having issues with delivery times from the apple.com website. I ordered my i-pod on Saturday 2nd April and so far it seems as if it is still in Shanghai.

    05 Apr 2005 19:14 Shanghai Shipped From Originating Depot
    05 Apr 2005 16:21 Shanghai Consignment Received At Transit Point
    05 Apr 2005 13:19 Shanghai Consignment Received At Transit Point

    Above is what the status says on the TNT express website. Was hoping to have the device some time this week but it doesn't look like thats going to happen......

    will keep you guys posted as to how long it takes......

    mike.
     
  14. macrumors 601

    liketom

    Joined:
    Apr 8, 2004
    Location:
    Lincoln,UK
    #14
    try next week maybe if your lucky
     
  15. macrumors 68000

    NATO

    Joined:
    Feb 14, 2005
    Location:
    Northern Ireland
    #15
    I had never come across TNT here in the UK (Northern Ireland) until recently once I'd ordered my Powerbook along with some other stuff. On every occasion the delivery took longer than TNT themselves said it would take. For example, I ordered an Airport Express on Monday and it was despatched Tuesday on TNT's 'INTL OVERNITE - Next Working Day' service, and guess what? Even though the tracking information says it is 'Out for Delivery', I checked with the depot and they haven't recieved it into Belfast yet, meaning it *might* be delivered tomorrow, so I've been sitting here doing nothing unnecessarily... gah!
     
  16. macrumors 601

    liketom

    Joined:
    Apr 8, 2004
    Location:
    Lincoln,UK
    #16
    TNT are poo - apple should move to UPS they deliver on time and b4 9 am
     
  17. macrumors 68000

    NATO

    Joined:
    Feb 14, 2005
    Location:
    Northern Ireland
    #17
    I'd love UPS here. Best company I've had experience with is Parcel Force. At least they arrive fairly promptly (not 9am mind!) on the day they say.
     
  18. macrumors newbie

    Joined:
    Apr 6, 2005
    #18
    Ipod delivery probs

    Found this thread from google and thought i would share my experience with apple so far.

    Ordered an Ipod mini on 2nd April, with engraving.

    Apple said it would ship on or before 07.04.2005.

    Checked my TNT consignment number (the second of the two numbers on the apple confirmation email) on their website: http://www.tnt.com:


    Date Time Location Status
    06 Apr 2005 20:01 Shanghai Shipped From Originating Depot
    06 Apr 2005 08:00 Shanghai Consignment Received At Transit Point
    05 Apr 2005 19:14 Shanghai Shipped From Originating Depot
    05 Apr 2005 16:22 Shanghai Consignment Received At Transit Point
    05 Apr 2005 14:52 Shanghai Consignment Received At Transit Point


    Seems like I have had a fairly quick despatch, considering it is engraved. I won't hold my breath though, given people's experiences on this site!

    Will post when it arrives so you can compare your experience.

    One question, if my Ipod is delivered late, outside the 7 day maximum delivery time after order despatch, how much ball park compensation should I expect based on your experiences?

    Cheers,

    Rob
     
  19. macrumors newbie

    Joined:
    Apr 27, 2005
    #19
    Just wanted to share my experiences.
    Ordered an ibook and ipod seperatly. the ipod arrived the day after it shipped!
    Got an email yesterday saying my ibook had shipped with a delivery time of 7-8 days!
    Kinda needed it before then for work. anyone else have experience with ibook deliveries? will it take the full 7-8 days?
     
  20. macrumors Core

    Joined:
    Jan 6, 2004
    #20
    depends on where you are and if its a BTO or stock 'book really. stock stuff obviously gets sent out faster and will take less time. BTO can take a bit longer as the build it and have to send it from Singapore i believe
     
  21. macrumors newbie

    Joined:
    May 15, 2005
    #21
    Terrible Delivery Times

    You think you have had problems!
    My iPod mini was shipped from Apple, Shanghai on the 4th May with TNT. Here are the details.

    10 May 2005 09:00 Amsterdam Consignment Held For Inspection By Customs
    05 May 2005 09:43 Shanghai Consignment Received At Transit Point
    04 May 2005 15:44 Shanghai Shipped From Originating Depot
    04 May 2005 15:34 Shanghai Consignment Received At Transit Point
    04 May 2005 13:40 Shanghai Consignment Received At Transit Point
    04 May 2005 11:37 Shanghai Consignment Received At Transit Point

    Then Apple email me syaing I have to wait another 10 days. So I ring them up and find out what is going on. Guess what? My iPod has been reshipped from Shanghai with Kuhne and Nagel! Here are the details so far.

    14 may 05 32 05 Flight Booked Apple, Shanghai
    12 may 05 30 60 departed from product source Kuehne & Nagel Shanghai
    12 may 05 05 00 boxes scanned Kuehne & Nagel Shanghai
    12 may 05 30 61 Consignment Booking received from supplier Kuehne & Nagel Shanghai
    12 may 05 00 05 Data received from supplier Apple, Shanghai

    So I ordered it on 30/05 it is now 15/05 I have waited 16 days for something that was supposed to be delivered in 7-8 days.

    Way to go Apple!!
     
  22. macrumors newbie

    Joined:
    Feb 28, 2006
    #22
    TNT a farce delivery company!!!

    APPLE! If you don't want to lose internet customers, then kick TNT in the butt and change to UPS or FEDEX or even then normal postal service 'cos TNT is giving you a bad name!!!

    Bought a MacBook Pro online, took a leave and waited at home the whole day for TNT and they put on their website that delivery was tried at 12.25 and I wasn't at home! Any closer to the front door and I would have been outside the house!!!! If they came where is the card that they normally leave?

    To add insult to injury, they claimed they tried re-delivery at 8.27pm. At 8.15pm to 8.45pm, I was standing outside my house talking to a neighbour!!!!! Me and my neighbour must both be blind and deaf to have missed the TNT delivery!!!!!!!!!!! Look at what their record looks like from Shanghai to London:

    Date Time Location Status
    28 Feb 2006 08:14 London City Out For Delivery
    27 Feb 2006 20:27 London City Not Home On Delivery Attempt To Residential Address
    27 Feb 2006 12:25 London City Not Home On Delivery Attempt To Residential Address
    27 Feb 2006 08:29 London City Out For Delivery
    26 Feb 2006 10:29 London City Import Received
    24 Feb 2006 19:49 Northampton Hub Consignment Received At Transit Point
    23 Feb 2006 19:57 Arnhem Hub Consignment Received At Transit Point
    23 Feb 2006 11:02 Amsterdam Consignment Received At Transit Point
    21 Feb 2006 23:29 Shanghai Shipped From Originating Depot
    21 Feb 2006 15:11 Shanghai Consignment Received At Transit Point

    A snail could have brought it faster!

    This is not the first time as they did the same thing last year with another Apple delivery to my house.

    Called UPS yesterday morning to collect a parcel and they came within 2 hours. That is what u call a service. TNT is ********!
     
  23. macrumors 603

    whooleytoo

    Joined:
    Aug 2, 2002
    Location:
    Cork, Ireland.
    #23
    Funny, it took 3 days from Shanghai to Northampton in your case, over 5 for mine. Not looking good for having my MacBook in hand this week as I'd hoped.. :eek:
     
  24. macrumors newbie

    Joined:
    Apr 3, 2007
    #24
    TNT terrible delivery time

    What about this?

    Pick up date 23 Mar 2007
    Destination Portimao
    Delivery Date
    Signatory
    Date Time Location Status
    04 Apr 2007 02:08 Liege Euro Hub Consignment Held For Inspection By Customs
    03 Apr 2007 02:33 Liege Euro Hub Consignment Held For Inspection By Customs
    01 Apr 2007 19:21 Liege Euro Hub Consignment Held For Inspection By Customs
    31 Mar 2007 00:33 Liege Euro Hub Consignment Held For Inspection By Customs
    28 Mar 2007 23:45 Liege Euro Hub Consignment Held For Inspection By Customs
    28 Mar 2007 01:33 Liege Euro Hub Consignment Held For Inspection By Customs
    27 Mar 2007 01:47 Liege Euro Hub Consignment Held For Inspection By Customs
    25 Mar 2007 21:51 Liege Euro Hub Consignment Held For Inspection By Customs
    25 Mar 2007 18:43 Liege Euro Hub Consignment Passed Through Transit Point
    25 Mar 2007 16:29 Liege Euro Hub Consignment Held For Inspection By Customs
    24 Mar 2007 22:33 Frankfurt Airport Consignment Received At Transit Point
    24 Mar 2007 22:26 Frankfurt Airport Import Received
    24 Mar 2007 01:49 Hong Kong Consignment Received At Transit Point
    23 Mar 2007 22:08 Shenzhen Shipped From Originating Depot
    23 Mar 2007 14:17 Shenzhen Consignment Received At Transit Point

    TNT is not giving any answer on emails. First time with TNT and last time.
    I advise sender never to use TNT anymore.
     

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