The iPhone "iPhone" could not be restored. An unknown error occurred (3014).

Discussion in 'iPhone Tips, Help and Troubleshooting' started by BMX-Casey, Apr 12, 2013.

  1. macrumors newbie

    Joined:
    Apr 12, 2013
    #1
    Hi, I've recently encountered a problem where my phone will not turn on.
    It gets stuck on the Apple Logo and will not restore.

    Upon restoring, it Extracts the software, but as soon as it tries to 'verify' it with Apple, I get the error message:

    Has anyone else had this problem and is there any way to fix it?

    Looks to me like a System file has corrupt in some way.

    I have used DiskAid to backup my photo's and a few Apps, but it doesn't let me access some Apps and Data so I can't access everything.

    Should I delete the root files? Or is that going to cause problems?

    Thanks,
    Casey.
     
  2. macrumors 6502a

    Joined:
    Oct 24, 2012
  3. thread starter macrumors newbie

    Joined:
    Apr 12, 2013
    #3
    Hi, thanks for your reply. But I've tried everything suggested on the Apple website, to no avail.

    I think it may have been caused by a virus as it happened pretty much straight after I installed an app.

    Any suggestions?
     

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