Well finally yesterday evening (after almost 2 weeks waiting for both the reseller and Apple to pull there collective fingers from their orifices) my brother finally received his replacement eMac after the original went up in smoke within 24 hours of receiving it!! No apology (from the reseller) for crappy service, or for obnoxious, ignorant and condescending staff, or for the massive inconvenience etc etc....... but knowing that I've cost this particular reseller almost £60k in sales just by having a friendly chat with some of my chums and a couple of design consultancies, makes me feel all warm and fuzzy inside!! Suffice to say we were alittle apprehensive when we started to set it up this morning, awaiting the desktop disco smoke machine to transform my bro's lounge into a set from Saturday Night Fever' again!! However as soon as the power switch was pushed...... hey presto, the screen came on and the machine started up........ No KISS style pyrotechnics this time!! it did still require the 4 software restore discs to actually fire it up (if you pardon the pun sir!) but apart from that, everything seems spiffy!! Wicked!!