This is going to be a long one (Problems reinstalling OS X)

Discussion in 'Mac Basics and Help' started by dave5perth, Sep 16, 2013.

  1. macrumors member

    Joined:
    Sep 16, 2013
    #1
    I have a macbook tiger 10.4.11 which I believe should be upgraded to snow leopard, which I have just purchased, but not installed yet as disc only goes into macbook for a few seconds then just sends it back out. I purchased snow leopard for the fact I want to transfer my itunes to my new iphone 4, when I first got my iphone 4 just a few weeks ago, I plugged iphone into macbook and was informed that it couldn't do request, as it should be upgraded to a newer program. I have since noticed my blue tooth at top of screen has now changed to a sort of sqiggle line, when checking utilities and blue tooth, its stating no bluetooth hardware found. When I put in my football manager disc it works fine, if I put in a music cd works fine, if I put in blank disc for burning disc will just get put out after a few seconds like the snow leopard disc. My main question is.......Would it be possible to just put my macbook back to factory settings, which my fix these faults as I feel it must be something I have done to cause this, and with being a novice not got a clue on how to fix it, which maybe something simple. I would basically like to wipe computer clean, I don't have my original discs, but have seen on you tube how to basically clean your macbook to scratch without disc. Then after its clean, try and install snow leopard and hopefully all these little problems may be rectified with computer putting everything back to scratch. I understand I would basically loss all my data, but I'm sort of stuck at the moment with not being able to put in certain disks as they just come back out.

    Cheers for any advice
    Dave
     
  2. r0k
    macrumors 68040

    r0k

    Joined:
    Mar 3, 2008
    Location:
    Detroit
    #2
    Here are some things to try...

    I would contact Apple for replacement Tiger (or whatever) disks that came with your machine.

    Can you try creating a new user, then log out and log in as that new user. Insert the SL disk as that new user and see if it immediately pops out.

    Can you try booting with the SL disk in your machine? Hold down option and pick the SL disk to boot from.
     
  3. thread starter macrumors member

    Joined:
    Sep 16, 2013
    #3
    cheers r0k.........not sure what you mean by login and log out as different user, as I am a novice at the technical stuff, just like things to be press a button and everything fine. I have not installed snow leopard yet as it just comes back out within seconds, so not sure if it would be possible to reboot with disk in, as its only in a few seconds before it comes back out

    Cheers Dave
     
  4. r0k
    macrumors 68040

    r0k

    Joined:
    Mar 3, 2008
    Location:
    Detroit
    #4
    In system preferences, click on users. Click on the padlock to "make changes". Create a new user and call it "test" if you like. You should give the user an easy to remember password so you can log in as "test" later. It can be a "standard" user or an "admin" user. It makes no difference for this test. Once you have created the new user, you should log out and when you get to the login screen, log in as the "test" user you just created. While logged in as "test" insert the Snow Leopard disk and see if it simply pops back out. If it pops out when you are logged in as test, it could mean the disk is damaged or that your CD/DVD drive is defective and can only play certain disks. It could also mean that there is something seriously messed up with your install of OSX Tiger and I would then move on to requesting a replacement disk for your machine from Apple.
     
  5. thread starter macrumors member

    Joined:
    Sep 16, 2013
    #5
    Just one thing I would like to add before I try this create new id, just to see if there is a problem with disk drive. When I switch on laptop, I never have to put in password or anything, it just automatically goes to homepage. Does that change anything regarding what user I am?
     
  6. r0k
    macrumors 68040

    r0k

    Joined:
    Mar 3, 2008
    Location:
    Detroit
    #6
    It means you have automatic login set up. Take a quick screen shot of system preferences users screen and let's see what is already there. Based on that I can make a more specific recommendation. Do you know your password (even if you never have to enter it?) Of course no need to post usernames or passwords here but I just want to make sure 1) your account is an admin account and 2) you know your own admin password. I'd hate to do something hasty that causes you to get locked out of your Mac. Even if you already have other user accounts on your Mac, I'd like you to make a brand new one so we know that a SL install disk gets spit out regardless of what user is logged in at the time.

    BTW, before we go any further, do you get an error when the disk gets spit out? I would go to Applications/Utilities and run Console. With console running and visible on the screen, pop in your SL disk and wait for it to spit out. Watch what shows up in console (text) when the disk is being spit out.
     
  7. macrumors 604

    Jessica Lares

    Joined:
    Oct 31, 2009
    Location:
    Near Dallas, Texas, USA
    #7
    Do you have all the updates for Tiger? Gosh, I wonder if you'd get the some results with Leopard?

    I'm pretty sure you're missing a heck of a lot of firmware updates and SuperDrive upgrades that is the issue.

    I would run Console too like r0k said.
     
  8. thread starter macrumors member

    Joined:
    Sep 16, 2013
    #8
    Hi Again....When I went to console thing there was a lot of text which I will add here, this was before I tried to put snow leopard in to see what was coming up, when I just put in snow leopard nothing came up on screen, it just popped out after a few seconds. Whats puzzling me if I put in a cd it goes straight to itunes and shows tracks and asks if I wish to add to library, football manager straight in no prob everything works? here is what was on console before I put in snow leopard that last time.............Mac OS X Version 10.4.11 (Build 8S2167)
    2013-09-16 11:37:54 +0100
    Sep 16 11:37:55 david-duncans-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: AirPort preferences updated
    2013-09-16 11:37:56.034 SystemUIServer[133] lang is:en
    2013-09-16 11:37:56.453 loginwindow[66] FSResolveAliasWithMountFlags returned err = -43
    2013-09-16 11:37:56.859 Mac_SwapperDemon[148] profilePath = /System/Library/ModemList/zte_monitor_profile.plist
    2013-09-16 11:37:56.859 Mac_SwapperDemon[148] loginItemPath = /Applications/Mac_SwapperDemon.app
    2013-09-16 11:37:58.465 GoogleSoftwareUpdateAgent[146/0xa000d000] [lvl=3] -[KSAgentApp handleCrash] Handling crash
    2013-09-16 11:37:58.356 GoogleSoftwareUpdateAgent[146/0xa000d000] [lvl=2] -[KSAgentApp setupLoggerOutput] Agent settings: <KSAgentSettings:0x21213e0 bundleID=com.google.Keystone.Agent lastCheck=2013-09-14 19:38:48 +0100 checkInterval=86400.000000 uiDisplayInterval=604800.000000 sleepInterval=8640.000000 jitterInterval=900 maxRunInterval=0.000000 isConsoleUser=1 ticketStorePath=/Users/davidduncan/Library/Google/GoogleSoftwareUpdate/TicketStore/Keystone.ticketstore runMode=1 daemonBootstrapName=com.google.Keystone.Daemon logEverything=0 logBufferSize=2048 alwaysPromptForUpdates=0 productIDToUpdate=(null) lastRun=2013-09-15 12:21:52 +0100 lastUIDisplayed=(null) lastCheck=2013-09-14 19:38:48 +0100 alwaysShowStatusItem=0 updateCheckTag=(null) printResults=NO userInitiated=NO handlingCrash=NO>
    2013-09-16 11:37:59.706 GoogleSoftwareUpdateAgent[146/0xa000d000] [lvl=3] -[KSAgentUploader fetcher:failedWithError:] Failed to upload stats to <NSMutableURLRequest https://tools.google.com/service/update2> with error NSError "no Internet connection" Domain=NSURLErrorDomain Code=-1009 UserInfo={
    NSErrorFailingURLKey = https://tools.google.com/service/update2;
    NSErrorFailingURLStringKey = "https://tools.google.com/service/update2";
    NSLocalizedDescription = "no Internet connection";
    }
    2013-09-16 11:37:59.896 GoogleSoftwareUpdateAgent[146/0xa000d000] [lvl=3] -[KSAgentApp uploadStats:] Failed to upload stats <KSStatsCollection:0x2122280 path="/Users/davidduncan/Library/Google/GoogleSoftwareUpdate/Stats/Keystone.stats", count=3, stats={crashes = 1; tickets = 0; validtickets = 0; }>
    2013-09-16 12:06:34.883 CleanMyMacHelperTool[136] Wont clean FM 2007 because readonly
    2013-09-16 12:06:46.206 CleanMyMacHelperTool[136] Wont clean FM 2007 because readonly

    **********
    Disk Utility started.

    Repairing permissions for “Macintosh HD”
    Determining correct file permissions.
    parent directory ./Users/Shared/SC Info does not exist

    Permissions repair complete


    The privileges have been verified or repaired on the selected volume
    Repairing permissions for “Macintosh HD”
    Determining correct file permissions.
    parent directory ./Users/Shared/SC Info does not exist

    Permissions repair complete


    The privileges have been verified or repaired on the selected volume
    2013-09-16 13:31:17.979 CleanMyMacHelperTool[136] Wont clean HP Software because disk image
    /XRefStm encountered but not yet supported.
    2013-09-16 13:35:03.478 HP Installer[270] *** -[NSCFString stringByAppendingPathExtension:]: cannot append extension 'plist' to path ''
    OSVERSION = 10.4.11
    Sep 16 13:37:38 david-duncans-computer authexec: executing /Users/davidduncan/Library/Caches/TemporaryItems/HP Installer Tool/ HP Installer Tool 1379335038
    Sep 16 14:01:30 david-duncans-computer mDNSResponder: Repeated transitions for interface en1 (192.168.1.4); delaying packets by 5 seconds
    /Users/davidduncan/Library/Caches/TemporaryItems/HP Installer Tool/ HP Installer Tool 1379335038
    Sep 16 14:15:02 david-duncans-computer mDNSResponder: Repeated transitions for interface en1 (192.168.1.4); delaying packets by 5 seconds
    Sep 16 14:23:14 david-duncans-computer mDNSResponder: Repeated transitions for interface en1 (192.168.1.4); delaying packets by 5 seconds
    Sep 16 14:51:30 david-duncans-computer mDNSResponder: Repeated transitions for interface en1 (192.168.1.4); delaying packets by 5 seconds
    2013-09-16 15:32:14.842 CleanMyMacHelperTool[136] Wont clean Audio CD because readonly
    2013-09-16 15:32:21.554 CleanMyMacHelperTool[136] Wont clean Audio CD because readonly
    2013-09-16 15:32:22.148 CleanMyMacHelperTool[136] Wont clean Summer Anthems because readonly
    2013-09-16 15:33:16.482 CleanMyMacHelperTool[136] Wont clean Summer Anthems because readonly
    Interface for en0 is not valid
    en0 is not a valid interface
    Error running bless. Returned error 1
    Interface for en0 is not valid
    en0 is not a valid interface
    Error running bless. Returned error 1
    No matching processes were found
     
  9. macrumors G5

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #9
    Does the drive read other disks? Assuming your copy of SL is a good one, then that's where I'd check first..it shouldn't spit the disk out if the drive is functioning correctly.

    Also, try the disk in another machine as well...you could have an unreadable copy.
     
  10. thread starter macrumors member

    Joined:
    Sep 16, 2013
    #10

    Its not a copy of snow leopard its a brand new just opened install cd which I have just purchased. I dont have another computer here, but will try that another day
     
  11. thread starter macrumors member

    Joined:
    Sep 16, 2013
    #11
    Just to clear a few things up, I have just put in 6 different cd albums all go straight to itunes and ask if I wish to import or add to my library, all show tracks and singer, and play perfectly. I dont have any dvd in house, but am confident they would play no problem, I dont think there is anything wrong with the snow leopard disc, but will try on another system sometime this week, if I find someone with a macbook.
     
  12. thread starter macrumors member

    Joined:
    Sep 16, 2013
    #12
    Just out of curiosity, would it be possible to just clean computer back to original, in the hope that all the correct settings are in the computer, then just install the snow leopard, which may then be able to install after clean up? or would this be an insane idea?
     
  13. macrumors 604

    Jessica Lares

    Joined:
    Oct 31, 2009
    Location:
    Near Dallas, Texas, USA
    #13
    Have you tried any DVDs? Considering that Snow Leopard is a DVD?
     
  14. thread starter macrumors member

    Joined:
    Sep 16, 2013
    #14
    Now thats something I didnt know, thought it was a cd. Just found a very old police chase copy, which I have just put in laptop, it doesnt put it back out, it just states its a recordable cd. I tried to open quick time player to see if this done anything, but it wont open when I double click.
     
  15. thread starter macrumors member

    Joined:
    Sep 16, 2013
    #15
    I dont have any dvds, but I have just found a disc software for finepix cx version 5.3j for windows and macintosh, I have just put this in laptop, it stays in also and am able to install if I wanted, would that be classed as a dvd?
     
  16. macrumors 604

    Jessica Lares

    Joined:
    Oct 31, 2009
    Location:
    Near Dallas, Texas, USA
    #16
    A DVD is a DVD. It sounds to me like you're missing a firmware update. I've had a similar issue with my Power Mac G5, and that was the problem.

    Go into your About This Mac > System Profiler and under Hardware, it should say Disc Burning. Copy that whole section for us.
     
  17. thread starter macrumors member

    Joined:
    Sep 16, 2013
    #17
    MATSHITA DVD-R UJ-857:

    Firmware Revision: HBE4
    Interconnect: ATAPI
    Burn Support: Yes (Apple Shipped/Supported)
    Cache: 2048 KB
    Reads DVD: Yes
    CD-Write: -R, -RW
    DVD-Write: -R, -RW, +R, +RW
    Burn Underrun Protection CD: Yes
    Burn Underrun Protection DVD: Yes
    Write Strategies: CD-TAO, CD-SAO, DVD-DAO
    Media: No
     
  18. macrumors 604

    Jessica Lares

    Joined:
    Oct 31, 2009
    Location:
    Near Dallas, Texas, USA
    #18
    Yeah, you need the SuperDrive Firmware Update 2.1 update. Or whatever they replaced it with since they removed it due to an error.

    The firmware will be HAEA afterwards. It improves the readability of disks.
     
  19. thread starter macrumors member

    Joined:
    Sep 16, 2013
    #19

    How do I go about that Jessica.....I am not to technically savvy when it comes to these things, if you give me a program I should look for and install, that would be great, its just I may just download the wrong thing.

    Cheers
     
  20. macrumors 604

    Jessica Lares

    Joined:
    Oct 31, 2009
    Location:
    Near Dallas, Texas, USA
    #20
    Let's wait for someone to pitch in. I don't want to give you the wrong info either.

    Apple removed the update because it had side effects which made people's drives useless. You can do the update manually with another program, but I want to make sure Apple either fixed it, or what.
     
  21. r0k
    macrumors 68040

    r0k

    Joined:
    Mar 3, 2008
    Location:
    Detroit
    #21
    I would forget all that jazz about the other user account at this point. I would expect the drive will simply spit the disk out no matter who you are logged in as. It sounds like you have a bad optical drive. I found an article saying you "should" update hbe4 to hbea firmware. Since there is some risk when you update optical drive firmware, I suggest you "should" try a usb drive instead. I found one on Amazon for $17 plus shipping (unless you have Prime). You have to wait for delivery. Another option is to visit a local store and pick one up. I checked Target and they don't stock them in stores these days.
     
  22. macrumors 603

    Carlanga

    Joined:
    Nov 5, 2009
    Location:
    PR
    #22
    umm, I think the possible issue here is you have a CD drive only, so no DVDs would work.
    Gives us year, model, etc.
     
  23. dave5perth, Sep 16, 2013
    Last edited: Sep 16, 2013

    thread starter macrumors member

    Joined:
    Sep 16, 2013
    #23
    Hardware Overview:

    Model Name: MacBook
    Model Identifier: MacBook1,1
    Processor Name: Intel Core Duo
    Processor Speed: 2 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache (per processor): 2 MB
    Memory: 2 GB
    Bus Speed: 667 MHz
    Boot ROM Version: MB11.0061.B03
    SMC Version: 1.4f12
    Serial Number: 4H632*****
    Sudden Motion Sensor:
    State: Enabled

    MATSHITA DVD-R UJ-857:

    Firmware Revision: HBE4
    Interconnect: ATAPI
    Burn Support: Yes (Apple Shipped/Supported)
    Cache: 2048 KB
    Reads DVD: Yes
    CD-Write: -R, -RW
    DVD-Write: -R, -RW, +R, +RW
    Burn Underrun Protection CD: Yes
    Burn Underrun Protection DVD: Yes
    Write Strategies: CD-TAO, CD-SAO, DVD-DAO
    Media: No

    Intel GMA 950:

    Chipset Model: GMA 950
    Type: Display
    Bus: Built-In
    VRAM (Total): 64 MB of shared system memory
    Vendor: Intel (0x8086)
    Device ID: 0x27a2
    Revision ID: 0x0003
    Displays:
    Color LCD:
    Display Type: LCD
    Resolution: 1280 x 800
    Depth: 32-bit Color
    Built-In: Yes
    Core Image: Hardware Accelerated
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Quartz Extreme: Supported
    Display Connector:
    Status: No display connected

    I will pick up a dvd tomorrow, just to see what happens. I also have plenty space in laptop disc usage macintosh hd 74.21GB space utilized 30.17 GB space free 44.04 GB also only used half of memory
     
  24. thread starter macrumors member

    Joined:
    Sep 16, 2013
    #24
    Just put in a dvd and the same as snow leopard, pops back out after a few seconds. Hopefully its the program Jessica mentioned earlier, just a matter of trying to find something which will upgrade the tiger 10.4.11
     
  25. macrumors 604

    Jessica Lares

    Joined:
    Oct 31, 2009
    Location:
    Near Dallas, Texas, USA
    #25
    Can you do us a favor and hold down the option key at boot and when the drive pops up, try sticking the Snow Leopard disk in? Tiger might not see it, but the computer itself might?
     

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