this is going to seem dumb...

Discussion in 'iPod' started by spark20, Sep 28, 2006.

  1. spark20 macrumors newbie

    Joined:
    Sep 27, 2006
    #1
    Okay, so I just got my macbook! (Love it so far, though it's hard to get used to)

    And I just purchased and downloaded a television episode on itunes. No matter what I try...it won't play (and yes, I downloaded the latest update). I've tried double clicking, the play button, the play under the controls menu...it doesn't do ANYTHING!

    help??
     
  2. theman5725 macrumors 6502

    Joined:
    Aug 2, 2006
    #2
    Are you using the latest version of iTunes? (7.0.1)
     
  3. spark20 thread starter macrumors newbie

    Joined:
    Sep 27, 2006
    #3
    Yes...it downloaded when I turned it on, before I downloaded the episode...
     
  4. NeoMac macrumors regular

    NeoMac

    Joined:
    Feb 10, 2006
    #4
    I have had two experiences when I have purchased video content from iTunes and I wasn't able to play them. I contacted Apple and they allowed me to re download the files and the played fine after that. I never knew what the issue was but it took care of it.
     
  5. GimmeSlack12 macrumors 603

    GimmeSlack12

    Joined:
    Apr 29, 2005
    Location:
    San Francisco
    #5
    Someone how I don't think the file has downloaded completely, but perhaps it has. Anyway try opening the actual file in quicktime player.

    To do this.
    Right-click (or control-click) on the TV file in iTunes from the menu that shows up select "Show in Finder". This will open the folder that has the movie file. Now just double click the movie file and Quicktime player should launch. If the file works, sweet, if it doesn't work then there is something wrong with the file and you might want to delete the file and attempt downloading it again (which is free since you've paid already).
     
  6. elisha cuthbert macrumors 6502a

    elisha cuthbert

    Joined:
    Feb 25, 2006
    Location:
    Melbourne
    #6
    Make sure your computer is authorized to play the files
     
  7. n-abounds macrumors 6502a

    n-abounds

    Joined:
    Mar 6, 2006
    #7
    Restart your mac. That tends to fix a lot of problems.
     
  8. Lebowski macrumors 6502

    Joined:
    Oct 10, 2005
    Location:
    Phoenix, AZ
    #8
    make sure you are running the most recent version of quicktime.
     
  9. pianoman macrumors 68000

    pianoman

    Joined:
    May 31, 2006
    #9
    i agree. that's usually what fixes my problems.

    also try making sure you have actually finished the download. in iTunes, go to the "Store" menu (at the top, not in preferences) and click "Check for Purchases".
     

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