Tiger v. 10.2.8/ Norton Utilities kernel panic

Discussion in 'macOS' started by chuckh2d, May 9, 2005.

  1. chuckh2d macrumors newbie

    May 9, 2005
    After a failed "incomplete" upgrade of Tiger over OS X 10.2.8 on my dual G4 500MHz Mac, I encountered a recurring kernel panic that appears to be identical to a bug that was supposedly fixed between 10.2.4 and 10.2.6, involving a conflict with Norton Utilities 2.0. (Three minutes after start-up the OS X 10.2+ kernel panic message window appears: "You need to restart your computer. Hold down the power button...")

    While searching for a fix I've been seeing numerous posts from people with Tiger kernel panics who are madly/desperately ripping out memory and hardware but...

    Contrary to extensive web-advice my problem had nothing to do with USB or memory or any other third-party hardware. I found this 2003 posting at MacNN:
    “Subject: Do not install Mac OS X 10.2.4 if you have Norton Systemworks 2.0 / Utilities 7.0.x installed.”

    I removed everything from my boot drive with symantec, norton or NUM in its name and the kernel panics are gone and my 10.2.8 works properly again, albeit without Norton anything... I will wait and install Tiger on a brand new hard-drive... Below is the full text of the panic log entry: the major difference[?] I see from the 2003 message is that my log says “(flags 0x60106220)” instead of “(flags 0x60006220)”

    Not to confuse matters, but when I attempted to install full Tiger on another [system-free] internal drive on my dual G4, THAT installation got hung up where it refused to recognize my keyboard, an Ortek extended EKB0880 v.1.2)... That installation seems to have worked but it’s another good reason to wait, I think...

    My panic.log:
    Mon May 9 17:30:08 2005

    panic(cpu 1): getnewbuf: bp @ 0x1c402334 is LOCKED! (flags 0x60106220)

    Latest stack backtrace for cpu 1:
    0x000857F4 0x00085C24 0x000287B4 0x000AA2CC 0x000A949C 0x000A8644 0x000A871C 0x1C00B7F8
    0x000BE97C 0x001ED7C8 0x001ED610 0x0020FF8C 0x00092950 0x00300050
    Kernel loadable modules in backtrace (with dependencies):
    dependency: com.symantec.kext.symdc(1.3)@0x1c39b000
    Proceeding back via exception chain:
    Exception state (sv=0x1C139C80)
    PC=0x90000D6C; MSR=0x0000D030; DAR=0x1C09D6F1; DSISR=0x42000000; LR=0x00023FA8; R1=0xBFFFF680; XCP=0x00000030 (0xC00 - System call)

    Kernel version:
    Darwin Kernel Version 6.8:
    Wed Sep 10 15:20:55 PDT 2003; root:xnu/xnu-344.49.obj~2/RELEASE_PPC
  2. ravenvii macrumors 604


    Mar 17, 2004
    Melenkurion Skyweir
    Norton Utilities is bad for your Mac.

    Do a erase and install (or archive install), and keep Norton away, and you'll be a happier man (woman).
  3. Mechcozmo macrumors 603


    Jul 17, 2004
    Linkety to how to do an install of Tiger that may not fail... and do an Archive and Install!

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