Time Capsule will not connect or mount drive

Discussion in 'Mac Accessories' started by nPolar, Jun 1, 2008.

  1. macrumors newbie

    Jan 17, 2008
    Thought i'd start a new thread to address this issue that appeared in another thread.

    THE GOOD NEWS: I had your EXACT problem with the TC. THE BAD NEWS: The only solution was to replace it. Boooooo.

    I too am new to mac (well, new since my last 1993 Powerbook 540c back in 1994...which I still have by the way) and I converted back bigtime with a MBP, ACD, TC, Bluetooth MightyMouse and Keyboard. I have had problems with EVERYTHING and spent lots of time on the phone with Apple so i'm not impressed with the supposed "stable" system Apple boasts about, but I have found their support to be better than Dell... not saying much.

    My TC stopped connecting and mounting the drive but airport remained functional. Apple first said that the backup sparsebundle may have been corrupted, but even after erasing it, reformatting the TC and starting over, it still wouldn't connect. The only option was to replace the TC, which they sent it overnight and while I wasn't happy, it wasn't the end of the world.

    I don't know if your system is still functional even with the error message, but if so. Have Apple replace your TC, then obtain a backup, and then reformat the drive as they have suggested.

    I know its not the solution you wanted, but my TC has worked stellar ever since. Good Luck.
  2. thread starter macrumors newbie

    Jan 17, 2008
    I did not have any data that I needed to get from the drive, all was still on my computer so did not go down that road. Oddly, my PC which was also connected to the drive was still able to transfer data back and forth, so you can try that if you have one or take it to a friends house and try.

    If that doesnt work, your best bet may be to take the drive to an Apple store, and tell them you need your data.

    Teir 2 support is a good idea, this is complex enough to get bumped up, or just ask for a supervisor and tell them that your very frustrated and this data is very important and you need it recovered.

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