Trip through MBP hell

Discussion in 'MacBook Pro' started by skipsandwichdx, Sep 13, 2006.

  1. skipsandwichdx macrumors regular

    Joined:
    May 23, 2006
    #1
    Long story short: I've had problems with my MBP (kernel panics, whine, excessive heat, keys falling off, keys squeaking, distorted speakers, and random shutdowns) since I bought it in late May. I got a replacement mid-July, but more speaker problems drove me to returning it for a refund; I was tired of getting it fixed. Even though I bought it through my brother's EPP (Employee Purchase Program--no refunds allowed), AppleCare promised me a refund around mid-August because this computer was a replacement.

    My dad and I talked to two different Apple employees, both of which promised set up a refund. They never came. I had to buy another notebook (Macbook) in the meantime because I needed it. After two weeks of getting the shipment-label-runaround, I sent this email to sjobs@apple.com.

    (lots of text inc.)
    A few hours later, my dad (whose phone number was in the attached mail) got a call from an Apple exec. Twenty minutes later, I got the return shipping labels in an email. :D

    Moral of this story: if you're in a frustrating situation like mine, sending an email to sjobs can't hurt--even though it probably won't be read by Steve himself. :)
     
  2. apachie2k macrumors 6502

    apachie2k

    Joined:
    May 23, 2006
    Location:
    was NYC...now MIAMI
    #2
    that's a sad story with a nice ending...i guess
    sorry u had to go through all that trouble

    but it goes to show with a little determination, anything is possible...
    suprised u didn't get compensated in other ways aswell
     
  3. skipsandwichdx thread starter macrumors regular

    Joined:
    May 23, 2006
    #3
    I was thinking it would be nice, but I'm satisfied as long as I get my refund.

    Do they typically give compensations like that?
     
  4. apachie2k macrumors 6502

    apachie2k

    Joined:
    May 23, 2006
    Location:
    was NYC...now MIAMI
    #4
    mayyyybeeee...never hapened to me, but then again i never went through...what you went through
     
  5. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
  6. generik macrumors 601

    generik

    Joined:
    Aug 5, 2005
    Location:
    Minitrue

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