So, I have a 5th gen iPod video that was given to me; the screen is partially cracked and when the iPod turns on the Sad iPod icon shows. An HD failure. I've taken the iPod apart and reseated the HD, still nothing. Apple Support says that if the iPod can be put into disk mode, then it's a software issue. The iPod can be put into disk mode, and Windows detects it. Does anyone know what's wrong?