Two Apple TVs - One Behaving Badly

Discussion in 'Apple TV and Home Theater' started by rayward, Aug 25, 2013.

  1. macrumors 65816

    Joined:
    Mar 13, 2007
    Location:
    Houston, TX
    #1
    I have two ATV 3s, both fully updated with the latest software, both working on the same WiFi network, both with 5 bars reception.

    One pulls movies down from iTunes like it should, a little swirly thing and then the movie starts. Te other takes about 5 minutes before it will start.

    I've tried resetting the bad ATV, resetting (and updating the firmware) the Airport Extreme, restarting iTunes and restarting my iMac. I can see no reason why one works and the other doesn't.

    Any help will , obviously, be very welcome. TIA!
     
  2. macrumors 68030

    FreakinEurekan

    Joined:
    Sep 8, 2011
    Location:
    Eureka Springs, Arkansas
    #2
    Check the serial number of the one having problems - if the 4th and 5th characters are H9, HC, HD, HF, HG, HH, HJ, HK, HL, HM, HN, HP, HQ, HR, HT, HV, HW, HX, J1, J2, J3, J4, J5, J6, J7, J8, or J9 you might be experiencing a known wifi bug.
     
  3. thread starter macrumors 65816

    Joined:
    Mar 13, 2007
    Location:
    Houston, TX
    #3
    I swapped out the misbehaving unit for one from another room - which worked fine. It's not the location, so it's got to be the unit.

    Thanks for the link, I'll check out the serial number when I get home.
     
  4. thread starter macrumors 65816

    Joined:
    Mar 13, 2007
    Location:
    Houston, TX
    #4
    Finally got around to checking the serial numbers. You were correct - it was one of the above and Apple swapped it our for free.

    Thanks!
     

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