U.K mac repair

Discussion in 'Macintosh Computers' started by ibanez, Aug 4, 2004.

  1. macrumors newbie

    Joined:
    Sep 30, 2003
    Location:
    London UK
    #1
    hey.

    Finally gonna get my 15" 1.25 powerbook repaired, its got a broken latch and the "white spots" on my screen since oct when i got it. But I put up with it while it got me though my last year of uni.

    Who's the best people to send it back for repair in the U.K ?, Apple or *computerwarehouse ? (http://www.cwonline.co.uk/)

    *The place i bought it from in the first place.

    Any thoughts u.k mac owners ???
     
  2. macrumors regular

    Joined:
    Jul 26, 2004
    Location:
    Lancashire UK
    #2
    the white spots are dead pixels and should be covered under 1 year warranty although I don't know what will happen as you didn't report it immediately
     
  3. macrumors G4

    Applespider

    Joined:
    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #3
    I'd imagine that cw will probably send it back to Apple anyhow - so it may depend on how many steps you want in the process.

    I was having a look on the Apple support boards last week and it appears that recently people getting replacement 15" screens have been waiting for Apple's full 21 working days (ie better part of a month) before getting them returned.
     
  4. macrumors 68000

    Joined:
    May 10, 2004
    Location:
    Nottingham
    #4
    I use KRCS. They've been pretty good for everything I've wanted them for, but it all boils down to whoever is nearest to you. They all get sent back to Apple anyway.
     
  5. Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #5
    There's a place in London called The Square Group (in New Oxford Street) that do Apple warranty work, I got my Mac fixed there not long ago.
     
  6. macrumors G3

    Joined:
    Mar 9, 2002
    #6
    It's still within 12 months so give Apple a call, they'll ship you out a box via courier and then you send it back (get the courier to wait whilst you box it). I've done it several times and it really isn't a bother.

    If you call CW, they'll just tell you to call Apple, and if you take it to Square, they'll just send it to Apple as well.
     
  7. macrumors regular

    Joined:
    Apr 27, 2004
    Location:
    Tokyo
    #7
    Square Computers do apple repairs. Squares Computers do a lot of repairs on site. They are located on New Oxford St. in London.
     
  8. Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #8
    Nope, they do in house repairs :p

    The reason I ended up taking it somewhere to get fixed is that Apples collection policy for warranty work in the UK is utter sh*t. They expect you to sit at home for 3 days and a courier will turn up "at some time" ...bastards :mad:
     
  9. macrumors G3

    Joined:
    Mar 9, 2002
    #9
    They don't for in warranty PowerBook's, they have to go back to Apple to be repaired, I tried Square the first time my first Ti PowerBook f**ked up and they said they have to send them back for warranty stuff (portables only), although they might have changed their policy now, I don't know, I don't use them.
     
  10. macrumors regular

    Joined:
    Apr 30, 2004
    Location:
    Bradford, UK
    #10
    Where to repair

    Avoid KRCS, in my experience the staff know next to nothing about Macs and are very patronising indeed. I wouldn't be happy sending my baby there... :(
     
  11. macrumors 68000

    Joined:
    May 10, 2004
    Location:
    Nottingham
    #11
    I'm a regular at the Nottingham store... the staff couldn't be nicer, and seem to know their stuff rather well. *shrug*
     
  12. macrumors 6502a

    Dunepilot

    Joined:
    Feb 25, 2002
    Location:
    UK
    #12
    Well, if you bought it in October, make damn sure that you get it fixed within the warrantee period! I would personally take it into an authorised service centre if you can, like the Square Group as mentioned above. Their repairs are really expensive, but you won't be picking up the tab. Whatever you do, don't go to the shop on Kilburn High Road where they sell Macs. They are dodgier than a £3 note.
     
  13. macrumors G4

    Mord

    Joined:
    Aug 24, 2003
    Location:
    Old York
    #13
    there should be a giant notice for all mac users, never ever ever ever not in a million years buy anything from the kilburn high street mac shop the guy there dosent know the difference between a yikes and a sawtooth g4 thats how bad it is, i went there to get a clock battery and asked for a 3.6v li-ion battery and he asked me what mac i had i told him a blue&white g3 he said i needed a "special one" that cost £30 i told him that i'm not stupid.
    a freind of mine went there to get his g3 fixed (before i knew him) and they charged £200 for a replacement 300MHz zif that dident even fix it the logic board was bad, the zif was perfectly good, these people are scammers dont buy from them.
     
  14. macrumors 6502

    Joined:
    Mar 13, 2004
    Location:
    west sussex UK
    #14
    " at some time" yep ive heard that a number of times, normally after 40 mins on phone.... 3 days....how about 10 days (7 days late) for a box to pack it in.
     
  15. Gee
    macrumors 65816

    Joined:
    Feb 27, 2004
    Location:
    London, UK
    #15
    I agree with the chaps above - Square on New Oxford Street is a really good place to go. But it really depends where you live...
     
  16. macrumors 68000

    James Craner

    Joined:
    Sep 13, 2002
    Location:
    Bristol, UK
    #16
    The first powerbook that I bought was from John Lewis last year and developed a fault with the bluetooth module. A friend of a friend also needed to get his powerbook fixed at the same time. I found out that John Lewis don't do their own repairs, so I returned mine to Apple and got it back a week later, perfect. The friend of a friend had to wait several weeks b4 getting it back from John Lewis.
     
  17. macrumors G4

    Mord

    Joined:
    Aug 24, 2003
    Location:
    Old York
    #17
    contary to most peoples opinions i'm not fond of micro anvika i got burnt when i got an end of line cd burner that dident work on any of my macs but worked in the store macs it constantly failed to verify disks i have many coasters around the house (now i have a nice firewire formac burner)
     
  18. macrumors G4

    Applespider

    Joined:
    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #18
    I bought mine from John Lewis and had problems in first few weeks. Seems it was a lemon. Apple suggested sending it back to them for repair. John Lewis just gave me a new one. I guess after more than a month, they'll just send then onto Apple so you have an extra step on the way there and back. I guess though that once the Apple guarantee is up and you need to use the extra year's warranty, you'd have to go back through JL?
     
  19. macrumors 6502

    Joined:
    Mar 13, 2004
    Location:
    west sussex UK
    #19
    same with me. JL were really good and just swopped an ibook, after 2months no probs
     
  20. macrumors regular

    Joined:
    Apr 30, 2004
    Location:
    Bradford, UK
    #20
    Where to repair 2

    I guess it differs from store to store but the one in Leeds ain't right cracking.

    I guess if in doubt go direct to apple...

    I've got to agree with RogerW about John Lewis though, they may not be a computer specialist shop but they work
     

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