Um… is iCloud down? My iTunes library is gone.

Discussion in 'Mac Apps and Mac App Store' started by jason.siegel, Dec 17, 2012.

  1. jason.siegel, Dec 17, 2012
    Last edited: Dec 17, 2012

    macrumors 6502

    Jun 15, 2011
    Okay, so this is exactly what I was worried about happening.

    I just opened up my iTunes 11 library and most of my music and several of my movies and TV shows are gone. Anything I bought on iTunes / stored on iCloud is not there.

    What'd I touch?
  2. thread starter macrumors 6502

    Jun 15, 2011
    Anyone? This is kind of worrying. Everything I bought on iTunes is gone.
  3. macrumors 6502a


    Dec 20, 2008
    from the thread you linked to.

    give us more info
  4. jason.siegel, Dec 17, 2012
    Last edited: Dec 17, 2012

    thread starter macrumors 6502

    Jun 15, 2011
    Hmm. Okay, well when I go to iTunes Store > Purchased > Music / Movies, I can see what I have bought previously, and I can download it again. But when I go to my Music or Movies libraries themselves, those songs / movies are no longer listed like they were before. And since they aren't listed, obviously I can't click on them directly from my library. Before, they were listed with cloud icons.

    Also, I don't have iTunes Match.

    And by iTunes Store >, I don't mean the Store category in the left-hand column. I have to actually enter the store and then click on Purchased. If I click on Purchased in the left-hand column, I see a single movie that I bought, that is already available in my library. None of my iCloud content is there.

    Attached Files:

  5. macrumors 68040


    Jun 29, 2006
    Do you have the top box checked in the photo below? It's under Preferences and the Store tab in iTunes.

    Attached Files:

  6. macrumors member

    Dec 11, 2012
    In front of a computer. Any computer.
    The same thing happened to me.. except iTunes won't recover the stuff I purchased on Beatport (which was a lot of stuff, I listen to mostly electronic). Only idea would be to "restore purchases" from my phone, which I'm doing now, but still. I'd like to know what caused the problem so I can avoid it in the future.
  7. thread starter macrumors 6502

    Jun 15, 2011
    Mackilroy, thank you! That was it. I am 99% positive I did not uncheck that. I have no idea how that happened.

    It is my understanding that I have to download to my computer to watch/listen on my Apple TV. Is that right? I can't stream from iCloud to Apple TV? (So basically, if I have enough hard drive space, I should just download them.

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