Unable to clear Music and Purchased Greyed out songs/videos on iPhone

Discussion in 'Mac Apps and Mac App Store' started by Freis968, Jan 12, 2012.

  1. Freis968
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    macrumors 6502a

    Freis968

    Joined:
    Mar 1, 2007
    Location:
    Winter Park, Florida
    #1
    I do subscribe to iTunes Match and no matter what I do I cannot clear these greyed out tracks from my iPhone. I have turned iTunes Match off so I could delete them which I do but then when I connect my iPhone the greyed out tracks appear again. The tracks show as a stream and there is no size to them. I did download them to my iPhone via iTunes Match but obviously when I turn iTunes Match off and deleted them but they reappear. Short of restoring my iPhone I don't know what else to do.

    Any ideas?
     

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  2. CygnusTC
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    macrumors newbie

    Joined:
    Sep 7, 2010
    #2
    Are you sure!

    Are you sure you are deleting from your main iTunes library and selecting the delete from icloud option?
     
  3. Freis968
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    thread starter macrumors 6502a

    Freis968

    Joined:
    Mar 1, 2007
    Location:
    Winter Park, Florida
    #3
    Yes, I deleted from the main iTunes library and deleted from the iCloud.

    I guess when my iTunes Match expires later this year it will remove this.
     
  4. Freis968
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    thread starter macrumors 6502a

    Freis968

    Joined:
    Mar 1, 2007
    Location:
    Winter Park, Florida
    #4
    UPDATE - I am still having this problem which I hoped would go away this past Nov 17th when my iTunes Match expired. The issue still persists.
     
  5. marcyig
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    macrumors newbie

    Joined:
    Dec 31, 2012
    #5
    I just fixed my syncing issue with my iPod, there are a lot of possible troubleshooting tips on this site. My songs were greyed out and now everything syncs: http://appducate.com/2012/12/understanding-and-using-imessages/
     
  6. Freis968
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    thread starter macrumors 6502a

    Freis968

    Joined:
    Mar 1, 2007
    Location:
    Winter Park, Florida
    #6
  7. westnile
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    macrumors newbie

    Joined:
    Jul 16, 2015
    #7
    Not gonna lie, I just made an account on this site to reply! I've had this problem for months, and it kept ticking me off, and I kept giving up. Tonight, I just happened to give it another go, and finally found it!!! What I had to do was go to my device, go under summary, then click "manually manage music and videos." I really hope this is your cure as well, because I share(d) the struggle!
     

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