Update on my MBP Repair (Whine/Heat)

Discussion in 'Mac Pro' started by frankm007, Jul 31, 2006.

  1. frankm007 macrumors regular

    Joined:
    Feb 1, 2006
    #1
    Bought a refurbished MBP 2.0 ghz machine less than 3 weeks ago. Unfortunately it came with the "whine" and uncomfortably hot! I went over to the Apple Store and left it for repairs. Came back with the following replacements;

    SVC,MLB,2.0GHZ,256VRAM(M1-CAP)MBP15"
    CBL,TEMP SNSR,RT FINSTACK,M1
    CBL,TEMP SNSR,HEATPIPE,M1

    I checked it out for the heat and whine issue and although the whine was less noticable it was STILL happening.

    Apple releases the article recognizing the issue, I call AppleCare right away. I send the machine back to them and receive it today with the following replacements;

    PCBA,LIO/AUDIO (m1) MBPRO 15"
    SVC,PCBA,2.0GHZ,256VRAM (M1-RP) MBP 15"

    I turn the machine on and...the whine is apparently gone! I had my ear touching the left speaker and all I heard was the processor working, no whine. However, as soon as I plug in the powercord the whine begins. I'll be checking out the heat in a few minutes but if the only issue is the whine when the powercord is on, I might just let it be...

    ideas, suggestions? What was replaced anyway?
     
  2. joshwest macrumors 65816

    joshwest

    Joined:
    Apr 27, 2005
    #2


    funny thing is ive sent my MBP into apple 3 times and they think the heat on mine and whine is acceptable and keep shipping it back.
     
  3. icecavern macrumors regular

    Joined:
    Apr 30, 2005
    Location:
    Reading, UK
    #3
    My MBP 17" only whines a little when plugged in and the battery is fully charged. It's silent when running on battery.
     
  4. frankm007 thread starter macrumors regular

    Joined:
    Feb 1, 2006
    #4
    Josh: Send it in as many times as needed for the problem to get fixed! It is UNACCEPTABLE.

    ice: Yes, that is my case too. Not sure if I should send it back or not though... is there anyone out there with NO whine (unplugged and plugged?) If so, i'll send it back!
     
  5. MIDI_EVIL macrumors 65816

    MIDI_EVIL

    Joined:
    Jan 23, 2006
    Location:
    UK
    #5
    [Speculation]

    There is nothing Apple can do about the whine, it must be the Core Duo processor, as it is happening on both MacBook and MacBook Pro, who both share Yonah.

    Apple have not yet acknowledged it, because they know that it's Intels' issue, and if Apple were to announce that, they'd be sure to piss off Intel.

    Maybe.

    [/Speculation]





    Rich.
     
  6. NJuul macrumors 6502

    Joined:
    Mar 15, 2006
    Location:
    Boston
    #6
    Well, since they have acknowledged the whine on their website, I'd say they must have found a way to fix it.
    You should just keep sending it in until the noise is acceptable to you.
    Mine is high-pitched and extremely annoying when the computer is idling, so I'm going to send it in when I can spare it.
     
  7. rune1006 macrumors newbie

    Joined:
    Aug 2, 2006
    #7
    So how about the heat?

    Hi frankm007 - Did the repair do anything about the heat? Especially I'm interested in the left wrist rest, which I find becomes rather uncomfortable to leave your hand on after a while.
     
  8. 2ndPath macrumors 6502

    Joined:
    Feb 21, 2006
    #8
    This is interesting to hear. I thought about sending in my MBP. Right now it whines when it is running on battery and is silent when plugged into a power outlet. It it would be the other way around after the "repair", I wouldn't send it in, because that would be even worse, as I am using it most of the time plugged in.

    If there are 3rd party suppliers (speedit) that can cancel the whine via a piece of software, why hasn't there been an apple solution yet? They know everything about their hardware and could provide such a software based fix.

    I would also like to be able to chose that the fans in my machine turn on earlier and keep the machine cooler especially if the weather is like now during the summer. And the fan noise is less irritating than the whine anyways. Ok, I am just a bit frustrated about Apple not doing anything about the existing problems.
     
  9. gog macrumors regular

    Joined:
    May 13, 2005
    Location:
    Jobs' kitchen cupboard.
    #9
    Bizarre. Mine whines when on battery mode, not on power.
    It also wheezes on a cold day and when it has to work hard. Poor little thing.
    Excuse to turn the music up, I say.
     
  10. bruf macrumors member

    Joined:
    Jan 11, 2006
    Location:
    Montreal, QC
    #10
    frankm007,

    did you install Windows XP using Boot Camp? I don't know if I'm the only person who noticed this on his MBP but mine doesn't whine at all when I boot in Windows XP. It does get hotter though. I only have the whine in OS X when the CPU is idle.

    I sent it in for repair when Apple acknowledged the issue in KB, I should get it back fixed today. I'll keep you posted.
     
  11. bruf macrumors member

    Joined:
    Jan 11, 2006
    Location:
    Montreal, QC
    #11
    BTW, it has nothing to do with Intel / Core Duo. We have many Core Duo PC laptops at the office and none suffer from the whine. It's no surprise to me that Apple is replacing the MLB on all the machines, maybe the CPU soldered on it is from a different stepping, but I don't think it has something to do with that. I'd bet on a mobo issue.
     
  12. Chrispy macrumors 68020

    Chrispy

    Joined:
    Dec 27, 2004
    Location:
    Avon, IN
    #12
    I really hope apple fixes this issue for the sake of those who own a MBP and those looking to buy. I ended up getting a Thinkpad X60 for my portable purposes as I just don't trust the Apple portable hardware at the moment. Also, the Thinkpad's 7 hour battery life is very useful with how much I travel.
     
  13. Sutekidane macrumors 6502a

    Sutekidane

    Joined:
    Jan 26, 2005
    #13
    People should either learn to ignore or put up with the whine and/or heat, or sell their macs and buy a PC.
     
  14. Chrispy macrumors 68020

    Chrispy

    Joined:
    Dec 27, 2004
    Location:
    Avon, IN
    #14
    I would say you it it right on the head. If you can't stand the sound... don't get a mac laptop as you will probably have to deal with it.
     
  15. JBot macrumors 6502

    Joined:
    Jan 9, 2006
    Location:
    Calgary.Alberta.Canada
    #15
    Hahaha such a bad reasoning.
    If you want to run a macintosh laptop, you will have to pay premium for the machine, AS WELL they have to accept that some machines make excess noise in an irritating whine tone.

    Yep, thatll be the next mac add. 'Macbook pro, fastest whining oven available. Accept it.'
     
  16. Chrispy macrumors 68020

    Chrispy

    Joined:
    Dec 27, 2004
    Location:
    Avon, IN
    #16
    Well, Apple basically sends the message to customers that they have to accept their crap. If they cared, they would have solved this problem 6 months ago when it started.
     
  17. thegreatluke macrumors 6502a

    thegreatluke

    Joined:
    Dec 29, 2005
    Location:
    Earth
    #17
    Where do you live, may I ask?

    By U.S. law, a piece of electronics has to be replaced by the manufacturer if it's been fixed three times or more for the same problem and still has that problem. I'm not sure if you could get a new one if they refuse to fix it but maybe you could argue your way into a new MacBook. ;)
     
  18. Chrispy macrumors 68020

    Chrispy

    Joined:
    Dec 27, 2004
    Location:
    Avon, IN
    #18
    This is a good point. Now that Apple has published on its support site that the whining problem is an issue, you have technically sent in your unit for a known problem without a resolution. If you have done this 3 times as you say, you are entitled to a new unit. Get legal on their a$$es!
     
  19. Coheebuzz macrumors 6502

    Joined:
    Oct 10, 2005
    Location:
    Nicosia, Cyprus
    #19
    Windows laptops with the CoreDuo have the whine too. At least Apple found a way to fix it.
     
  20. Chrispy macrumors 68020

    Chrispy

    Joined:
    Dec 27, 2004
    Location:
    Avon, IN
    #20
    This is not true. I have a Dell Latitude for work that is silent when plugged in with only a very slight whine when unplugged (it was worse when I got it but some windows update seemed to quiet it down). The Thinkpad X60 is quiet as a mouse and it has a core duo as well. But it is good Apple is finally trying to fix it.
     
  21. Cantab macrumors newbie

    Joined:
    Aug 20, 2003
    #21
    How's the heat now?
     
  22. risc macrumors 68030

    risc

    Joined:
    Jul 23, 2004
    Location:
    Melbourne, Australia
    #22
    Kind of like my MacBook Pro except it doesn't whine when unplugged. My notebook also runs cool. I say keep sending them back until it is fixed or replaced because there are MacBook Pros out there that work as expected.
     
  23. pincho macrumors regular

    pincho

    Joined:
    Apr 15, 2006
    Location:
    Sydney, Australia
    #23
    put up for an annoying issue with a $3000 (aus) laptop? if ur passive and are scared to talk on the phone yeah, but not to more assertive customers, no way
     
  24. 2ndPath macrumors 6502

    Joined:
    Feb 21, 2006
    #24
    I guess the problem here is, that by definition of Apple's service the machine is 100% ok. So from their point of view the machine was not fixed three times for the same problem but sent in three times for a non-existing problem. I am no expert in law, but I guess you would have to prove to a court that this machine is actually defective and needs repair before you can make any claims.
     
  25. Chrispy macrumors 68020

    Chrispy

    Joined:
    Dec 27, 2004
    Location:
    Avon, IN
    #25
    Given apple has now recognized the issue as a flaw, that makes all the prior denied repairs now count as "bad repairs". The customer is free to consider them faulty repairs and I'm sure a court of law will agree.
     

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